First Tier Exterior Claim business

4.9 (198 reviews)

License# 1093320

About

First Tier Exterior is a construction company that focuses on different types of construction work like roofing, stucco, windows, and concrete. If you have any questions, feel free to comment, message, email or call us!

Services Offered

Tile roofing
Siding
Stucco Services
Roofing
Drywall repair
Gutter installation
Restuccoing
Gutter replacement
Restuccoing
Roof inspection
New roof installation
Roof repair
Roof replacement
Reroofing
Siding installation
Siding repair
Siding replacement

Photos & Videos

Reviews

5 (28 reviews)

4.8 (170 reviews)

A Quick Look at Customer Sentiment

First Tier Exterior consistently earns high marks for its exceptional expertise, transparent communication, and efficient service across a range of exterior projects. Customers appreciate the detailed consultations, fair pricing, prompt scheduling, and meticulous cleanup, which together create a reliable, professional, and highly satisfying experience.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with First Tier Exterior. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients overwhelmingly express satisfaction with First Tier Exterior’s work, praising the company for delivering high-quality results on projects ranging from roof replacements to siding, stucco, and skylight installations. Customers report a strong sense of relief and gratitude, recommending the company with confidence for its dependable service and outstanding performance.

Service Quality & Expertise

The reviews repeatedly highlight the team’s impressive skill and deep knowledge in managing complex exterior projects. From detailed roof inspections that identified issues like dry rot and water damage, to precise installations of James Hardie siding and skylights, the expertise of professionals such as Miguel, Robert, Leo, Mahoney, and others shines through. Their methodical approach and willingness to go into the finer details provide customers with a clear understanding of the work involved.

Customer Service & Communication

Clear, consistent, and proactive communication is a hallmark of First Tier Exterior’s customer service. Project managers and technicians are frequently commended for timely responses, thorough explanations, and frequent updates throughout the process. Customers felt well-informed at every step, with individuals like Miguel, Eddie Darosa, and Robert ensuring that all concerns were addressed promptly.

Value for Money & Pricing Transparency

Many customers noted that the quotes provided were honest, detailed, and reflective of the quality of service delivered. Even when not the lowest bid, First Tier Exterior’s competitive pricing combined with thorough estimates and no hidden costs helped customers make informed decisions, reinforcing the company’s reputation for fairness and value.

Timeliness & Efficiency

Efficiency and punctuality feature prominently in the reviews, with numerous customers recounting how projects not only started on schedule but often finished ahead of time. Whether it was beginning the work earlier than promised or completing the teardown and cleanup with remarkable speed, the company’s commitment to timeliness minimizes inconvenience and enhances overall satisfaction.

Professionalism & Trustworthiness

Professional conduct and integrity are recurring themes in customer feedback. The team’s respectful, honest, and diligent approach—evident in every project detail—instills trust in clients. Instances like honoring contracts despite challenges, as well as detailed, transparent consultations, further underscore the reliability and dedication that customers have come to expect.

Facility, Environment & Ambience

Although the comments mainly focus on project delivery, several reviews mention the exceptional upkeep of the worksite. Daily cleanups, meticulous removal of debris, and attention to the overall presentation of the property contribute to a safe and pleasing environment that reflects the quality standards of the business.

Accessibility & Convenience

Multiple customers appreciated the ease of connecting with First Tier Exterior—from rapid appointment scheduling via online inquiries to prompt in-person consultations. The accessibility of project managers and the flexibility in scheduling work, even when weather or location presented challenges, significantly contributed to a positive customer experience.

Problem Resolution & Follow-up

First Tier Exterior is highly regarded for its effective problem-solving skills. From addressing roof leaks with immediate repairs and tarping during adverse weather, to managing unexpected issues during renovation projects, the team consistently followed up and ensured that all problems were resolved to the customers’ satisfaction. Detailed inspections that included photographic evidence further reinforced the proactive approach taken by the company.

Unique Strengths & Areas for Improvement

Notable strengths include the in-depth guidance during initial consultations, detailed and transparent estimates, and a flexible approach that adapts to customers’ needs. While areas for improvement are few, some clients suggested the addition of printed, itemized quotes for added clarity. Overall, First Tier Exterior’s strengths in expertise, communication, and follow-up far outweigh minor suggestions for process enhancements.

First Tier Exterior Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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