Fieldstone Riding Club Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Fieldstone Riding Club. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients consistently share a love for Fieldstone's welcoming, drama-free environment where riders of all ages—from young children to adults—find renewed passion and confidence in equestrian activities. The familial atmosphere, which many describe as being like a second family, is a major draw for both new and long-time attendees.

Service Quality & Expertise

Reviewers frequently commend the high level of instruction provided by expert trainers such as Michelle, Zoey, and Erica. Their ability to tailor lessons to individual needs—from nurturing a beginner’s first steps to helping an adult rider regain confidence after an injury—illustrates a deep understanding of horsemanship and personalized coaching.

Customer Service & Communication

The customer service experience is largely positive, with staff known for their flexibility in scheduling and general responsiveness. Many clients appreciate the personal touch and clear guidance offered during lessons. However, one review criticized the lack of proactive communication regarding lesson cancellations and make-up sessions, indicating an area where the business might improve its follow-up.

Value for Money & Pricing Transparency

Clients feel that the pricing is fair and reflective of the quality of service offered. The cost of lessons, including evaluations and regular training sessions, is seen as a worthwhile investment in developing riding skills and restoring confidence, with many remarks highlighting good value for money.

Timeliness & Efficiency

Many riders have praised Fieldstone for its efficient scheduling and the prompt handling of its training programs. The ease of setting up evaluations and lessons contributes to an overall impression of reliability, although one instance of inadequate notice for a lesson cancellation did detract slightly from the otherwise timely service.

Professionalism & Trustworthiness

With trainers who are both knowledgeable and approachable, Fieldstone is characterized by its professionalism and trustworthy service. Long-term relationships and consistent positive feedback fuel a reputation of reliability and personal investment. A single negative account, however, raised concerns about a rescheduling dispute and response issues, pointing to a need for uniform professionalism in all client interactions.

Facility, Environment & Ambience

The facility itself is highly regarded, with reviews noting a well-maintained and inviting barn setting that enhances the overall riding experience. Beyond lessons, the ranch even serves as a picturesque venue for special occasions such as weddings, underscoring its appealing ambience.

Accessibility & Convenience

Scheduling and accessibility are frequently mentioned as strengths at Fieldstone, with flexible arrangements and accommodating trainers making it easy for clients to plan sessions. Despite this, one reviewer mentioned a disconnect in communication channels, highlighting a need for more consistent outreach when changes occur.

Problem Resolution & Follow-up

While most experiences point to effective problem-solving and friendly follow-up care, there is an isolated report of a scheduling mishap and a subsequent lack of follow-up regarding payment. Addressing such issues more promptly could help further enhance overall client trust and satisfaction.

Unique Strengths & Areas for Improvement

Fieldstone’s unique strengths lie in its supportive, family-like community, flexible scheduling, and knowledgeable training team that instills riding confidence. In contrast, improvements could be made in streamlining communication—particularly when adjustments to schedules are needed—and ensuring swift resolution of any payment or booking issues to maintain the high standard already in place.