Fenn Termite + Pest Control Claim business

4.8 (270 reviews)

License# 1205

About

Fenn Termite and Pest Control offers comprehensive pest control services tailored to meet the needs of residential, commercial, and industrial clients. Specializing in pest control, we efficiently manage a variety of pests that pose threats to properties. This includes: - Residential, commercial, and industrial pest control service - Flying insect control - Rodent control and exclusion - Bird control and exclusion - Baiting programs and IPM service - Bee, wasp, and yellow jacket control (Africanized bee certified) - Gopher and ground squirrel control Moreover, we offer client training and development to educate customers on preventive measures and maintenance. Additionally, our technicians provide thorough sanitation reports, inspections, and sanitation training to maintain hygienic and pest-free spaces for their clients. We also offer comprehensive termite treatment solutions to protect your property year-round. Our annual termite control services ensure that your home remains termite-free, providing peace of mind throughout the year. Our termite treatment program includes: - Annual termite control - Wood replacement - Preventative measures against termites and dry rot - Construction site pre-treats - Fumigation History Established in 1950. Fenn is a full service family owned and operated company with 30-35 employees *In business for over 50 years *State and National Pest Control Association Member *Member of the Local Chamber of Commerce *Experts in removing the causes of pest problems rather than simply treating the symptoms *Continually educating our inspectors, technicians and staff in order to bring you the best possible service *Constantly changing with the latest technology and setting the best of standards. Meet the Business Owner Business owner information Drew F. Business Owner Drew Fenn is third generation owner of Fenn Termite and Pest Control. He graduated with a degree from the University of Cal State Fullerton in Business Finance. Drew has worked in the family business and pest control industry for over 15 years.

Services Offered

Ant extermination
Bee control or removal
Flea extermination
Mice or rat control or removal
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Termite extermination
Wildlife control or removal
Bed bug extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest inspection
Indoor pest preventative treatment
Spider extermination
Tick or mite extermination

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Reviews

4.9 (32 reviews)

4.8 (104 reviews)

4.8 (134 reviews)

A Quick Look at Customer Sentiment

The reviews generally highlight Fenn Pest Control’s reliable, professional, and knowledgeable service with many customers praising technicians like Tobias, Fidel, Bernard, Marcus, and Juan Salas for their friendly and efficient approach. Clients appreciate the quick response times, clear communication, and fair pricing, though a few noted issues such as mishandling property, lack of transparency in fumigation procedures, and inconsistent problem resolution. Overall, while most reviews are very positive and recommend the service, there are a few valuable suggestions for improvement.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Fenn Termite + Pest Control. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most reviews express high satisfaction with Fenn Pest Control, emphasizing feelings of trust and relief after service. Many customers have been loyal for years, appreciating the family-owned business ethics, while a few experiences have been less than satisfactory due to property mishandling or unresolved issues.

Service Quality & Expertise

Clients frequently commend the technicians for their expertise in handling various pest issues including ant infestations, bed bugs, termites, wasps, and even the more unusual challenges like squirrels or rodent problems. Specific mentions of technicians such as Tobias, Fidel, Bernard, Marcus, and Juan Salas underline the knowledgeable and capable service provided.

Customer Service & Communication

Excellent communication is a common theme, with many reviews praising the clear explanations, honest reporting, and friendly demeanor of the staff. However, some customers noted that there were issues with transparency, especially regarding fumigation procedures and follow-up explanations.

Value for Money & Pricing Transparency

Several customers mention that the pricing is fair and reflective of the high quality of service received, with some finding exceptional value in long-term service contracts. A few reviews, however, indicated concerns about bait not being replenished or unexpected costs, suggesting the need for clearer pricing details.

Timeliness & Efficiency

Punctuality and swift service are repeatedly highlighted. Many technicians arrived on time, handled urgent situations such as pest removals or inspections promptly (even on the same day), and provided effective follow-up visits, reinforcing the company’s efficiency in service delivery.

Professionalism & Trustworthiness

The overall level of professionalism is lauded across many reviews. Customers described the team as courteous, reliable, and committed to doing the job correctly. Although most reviews are positive, a limited number mentioned poor performance or unsatisfactory handling, which points toward occasional lapses in service standards.

Facility, Environment & Ambience

While many reviews focus on on-site service rather than office facilities, there are references to the overall condition and tidiness of treated properties. The company’s work at offices, large properties, and homes tends to leave clients feeling their environments are well cared for.

Accessibility & Convenience

Reviewers appreciate how easy it is to reach the company, schedule free inspections, and receive prompt service. The positive remarks about telephone support and timely field responses are contrasted with a few concerns regarding delays in follow-up quotes or scheduling difficulties in certain cases.

Problem Resolution & Follow-up

There is strong support for the company’s ability to resolve issues effectively, with technicians often returning to address residual problems such as a few remaining wasps or a brief fly issue. Some customers, however, noted that their pest control measures (such as bait traps) sometimes did not perform as expected, highlighting room for improvement in initial execution and follow-up care.

Unique Strengths & Areas for Improvement

The standout strengths of Fenn Pest Control include their dependable service, the friendliness and technical expertise of individual technicians, and the value provided for money. On the flip side, areas for improvement mentioned include more careful handling of customer property during visits, greater transparency in service processes (especially during fumigation), and consistent quality in all aspects of problem resolution.

Fenn Termite + Pest Control Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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