EyeC Optometry Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with EyeC Optometry. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall feedback is polarized. Some patients feel relieved and cared for by friendly and professional staff, while others express deep dissatisfaction due to mishandled appointments, poor communication, and unresolved issues with orders and prescriptions.

Service Quality & Expertise

Several reviews praise the thoroughness and expertise of doctors such as Dr. Du, Dr. Shah, Dr. Le, and Dr. Roshni Shah who take time to explain treatment options and adjust prescriptions based on patients’ needs. Conversely, some customers report recurring errors in prescriptions and repeated visits for glasses adjustments, indicating a lapse in quality control.

Customer Service & Communication

Customer service feedback is highly inconsistent. While many customers commend the helpful, patient approach of team members like Monique and Kim, there are numerous complaints about rude behavior, abrupt communication, and even instances where staff hung up mid-conversation, contributing to a feeling of neglect and frustration.

Value for Money & Pricing Transparency

Many reviews raise concerns about high prices, hidden fees for lens materials and eye drops, and unexpected additional charges that inflate the cost of what should be covered by insurance. Some customers felt that the pricing did not match the value received, prompting comparisons with more affordable alternatives like online retailers or big-box stores.

Timeliness & Efficiency

While some reviews reflect quick and efficient service with short appointment times, a significant number describe long delays—from waiting 15 minutes past scheduled times to orders taking multiple weeks or even months. Missteps such as lost orders and repeated measurements have added to the frustration for many patients.

Professionalism & Trustworthiness

There is a clear divide in perceptions of professionalism. Positive reviews highlight the courteous, honest, and knowledgeable demeanor of several staff members and doctors, bolstering trust. However, many reviewers noted unprofessional conduct, such as pushy upselling tactics, curt attitudes, and an apparent focus on sales rather than patient care, which have eroded trust for some.

Facility, Environment & Ambience

The clinic is described by many as modern, clean, and well-equipped, with a welcoming environment that makes patients feel like part of a family. In contrast, a few reviews mention an impersonal check-in process and a disorganized front desk experience that detracted from the overall ambience.

Accessibility & Convenience

Several patients appreciate the convenient location, easy appointment scheduling—including text-based communications—and the availability of walk-in services. However, some have found scheduling frustrating, with long wait times or rigid policies that make it difficult to adjust appointments when needed.

Problem Resolution & Follow-up

Many reviews indicate that problem resolution has been a major pain point, with multiple visits required to correct errors in prescriptions or faulty orders. While some staff did attempt to address issues, follow-up support was often deemed insufficient, slow, or inconsistent, leaving many customers unsatisfied with the resolution process.

Unique Strengths & Areas for Improvement

Unique strengths include the friendly, knowledgeable staff and modern facility that make some patients feel like valued members of the community. Specific employees such as Monique, Kim, and various doctors received repeated praise. Areas for improvement include enhancing overall customer service, ensuring pricing and appointment policies are transparent, reducing upselling, improving communication and follow-up, and addressing technical errors in prescriptions and orders more effectively.