EMS Restoration Claim business

4.6 (71 reviews)

License# 1081134

About

Emergency Mitigation Services Restoration Inc. is the go-to building restoration service in San Diego, CA. When it comes to home reconstruction and repairs, mold removal services, water damage restoration, and crime scene cleanup, we have the expertise and experience to handle it all. With our ability to do deconstruction and repair, we...... See More

Services Offered

Balcony addition
Bedroom remodeling
Building additions
Laundry room remodeling
Guest house or ADU construction
Pool installation
New room addition
Bedroom addition
Kitchen addition
New story addition
Bathroom remodeling
Biohazard cleanup
Damage restoration
Kitchen remodeling
Mold remediation
New structure construction
Remodeling
Bathroom addition
Common area addition
Laundry room addition

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Reviews

A Quick Look at Customer Sentiment

Customers largely appreciate EMS Restoration's knowledgeable and compassionate service during stressful repair situations, with many praising owner Joseph Fiasco for his honesty, expertise, and clear communication during water damage and mold remediation projects. While several reviews highlight prompt responses, fair pricing, and effective problem resolution, a few clients experienced delays, inconsistent on-site work, and follow-up issues, indicating areas where further improvements could enhance overall satisfaction.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with EMS Restoration. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many customers felt relieved and grateful for EMS Restoration's support during challenging times, noting that the company provided expert guidance and a sense of reassurance throughout the restoration process. However, a few reviews expressed significant dissatisfaction due to incomplete projects and inconsistent execution.

Service Quality & Expertise

Numerous clients commended the team’s deep knowledge in water damage restoration, mold remediation, and insurance claim processes. Owner Joseph Fiasco was frequently praised for his technical expertise and transparency, although some projects—especially those involving custom installations—faced issues regarding precise execution and quality control.

Customer Service & Communication

Reviewers generally found the customer service to be responsive and informative, with many praising direct interactions with Joseph and his staff. Nonetheless, some experiences were marred by delayed communication, unreturned calls, or a reliance on assistants when direct contact was desired.

Value for Money & Pricing Transparency

Many customers felt the pricing was fair and commensurate with the level of service provided, with transparent quotes and honest recommendations that helped avoid unnecessary work. A minority, however, reported concerns over unexpected costs and disputes over charges, particularly when projects were not completed to satisfaction.

Timeliness & Efficiency

A number of clients appreciated the swift response and rapid assessments during emergencies, as well as the clear timelines provided by the team. In contrast, some reviews highlighted delays in project execution, inconsistent scheduling, and prolonged timelines that detracted from the overall experience.

Professionalism & Trustworthiness

EMS Restoration is widely regarded as professional and reliable, with owner Joseph Fiasco frequently described as calm, respectful, and a strong advocate for his clients. On the other hand, some customers felt that professionalism was compromised by poor on-site management or insufficient follow-up after work was completed.

Facility, Environment & Ambience

Although the focus has been primarily on service delivery, several reviews noted that completed projects generally left a tidy work environment. Alternatively, there were instances where clients reported that work sites were left cluttered or disorganized, impacting the overall impression of the service.

Accessibility & Convenience

Clients found it relatively easy to contact EMS Restoration and arrange for prompt service, with several reviewers highlighting the convenience of scheduling and the approachability of the team. A few experiences, however, pointed to sporadic difficulties in communication and scheduling consistency.

Problem Resolution & Follow-up

Many positive reviews reflect effective problem resolution, with the company often stepping in to manage insurance claims and rectify issues during projects. Despite these efforts, some clients reported that follow-up communication was lacking and that unresolved issues persisted, particularly in more complex or extended projects.

Unique Strengths & Areas for Improvement

The standout qualities include exceptional technical expertise, honest customer guidance, and a generally supportive and professional approach—especially under crisis conditions. Areas for improvement include enhancing on-site efficiency, ensuring consistency in project completion, further refining communication methods, and providing more comprehensive follow-up support to fully resolve customer concerns.

EMS Restoration Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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