Elephant Floors Claim business
About
Visit our new showroom. Walk-ins are welcome. Call (408) 222-5878 to schedule showroom appointment. We offer great selection of hardwood, waterproof vinyl and laminate materials.Services Offered
- Floor repair
- Floor installation
- Floor restoration
- Floor refinishing
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Reviews
A Quick Look at Customer Sentiment
Elephant Floors is widely praised for its exceptional craftsmanship, outstanding customer service, and knowledgeable staff who effortlessly guide clients from selection to installation. Customers consistently commend the quality of work, punctuality, and clear communication provided by key team members, while a few highlight areas for improvement regarding cleanup and warranty follow-up on certain projects.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Elephant Floors. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Across the reviews, customers express a high level of overall satisfaction, noting that their homes have been beautifully transformed with impeccable flooring work. Many clients mention feeling relieved and grateful for the smooth process, while a couple of reviews point out minor concerns that contrast with the overwhelmingly positive experiences.
Service Quality & Expertise
Reviews consistently highlight the high quality of work and expertise provided by the team. Clients rave about the excellent installation, refinishing, and tailored advice from knowledgeable professionals such as Daniel, Daniil, and Camellia. Their ability to address unique requirements—from engineered hardwood to laminate and vinyl flooring—demonstrates their well-rounded proficiency and attention to detail.
Customer Service & Communication
Many customers appreciate the clear, prompt, and friendly communication throughout the project. The staff, including project managers and showroom advisors, are frequently described as responsive, patient, and helpful, taking time to explain options, loaning out samples, and providing timely updates from the initial consultation to project completion.
Value for Money & Pricing Transparency
The reviews reflect a strong perception of good value for money, with many clients noting competitive pricing and fair quotes. While most customers felt that the service and product quality justified the cost, there were isolated mentions of pricing discrepancies and warranty issues that highlighted the need for closer attention to contractual details.
Timeliness & Efficiency
Clients frequently commend the team for punctuality and the efficient handling of projects—even when unexpected delays occurred due to issues such as construction interruptions. The ability to swiftly resolve emerging problems and complete installations as scheduled has been a recurring positive theme, although one review mentioned a prolonged resolution regarding a warranty claim.
Professionalism & Trustworthiness
Professional conduct is a hallmark of Elephant Floors, with multiple reviews stressing the courteous, reliable, and ethical approach of the team. Customers appreciate the team's responsibility, consistency in follow-up, and the respect with which they treated both the property and the client, further boosting trust in the service provided.
Facility, Environment & Ambience
The showroom experience is often described positively, with customers noting an extensive and well-organized selection of flooring materials. The inviting ambience of the store, combined with knowledgeable sales representatives, makes the selection process both enjoyable and efficient for clients exploring various options in a comfortable setting.
Accessibility & Convenience
The reviews point to a high level of accessibility and convenience, from easy in-store navigation and well-organized sample displays to prompt scheduling and flexible payment options including online payments. The proactive approach in providing measurements and timely confirmations further enhances the overall customer experience.
Problem Resolution & Follow-up
Many clients reported swift and effective resolution of issues during and after installation, with team members quickly addressing and rectifying any problems that arose. However, a few reviews note that certain warranty issues, particularly one involving defective carpet work and additional appliance damage, were not handled as satisfactorily as expected, indicating room for better follow-up.
Unique Strengths & Areas for Improvement
Elephant Floors stands out for its exceptional customer service, detailed craftsmanship, and the personalized attention provided by team members like Camellia, Daniel, and Joao. Unique strengths include prompt responsiveness, customized advice, and a comprehensive range of high-quality flooring options. Areas for improvement involve ensuring consistent post-installation support, enhanced cleanup protocols, and more robust warranty service, so that minor setbacks do not overshadow an otherwise stellar service record.
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Get Directions East El Camino Real, San Jose, California
Working Hours
- Mon 09AM - 05PM
- Tue 09AM - 05PM
- Wed 09AM - 05PM
- Thu 09AM - 05PM
- Fri 09AM - 05PM
- Sat 09AM - 05PM Open Now
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