EDC Custom Made Upholstery Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with EDC Custom Made Upholstery. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers expressed a generally high level of satisfaction with the upholstery and reupholstery projects, often marveling at the artistic craftsmanship and reliable service provided by Eric, Erick, and the team. However, there were notable exceptions where clients faced significant dissatisfaction, particularly with the shelf installation project that involved delays and substandard workmanship.

Service Quality & Expertise

Many reviews highlighted the company’s exceptional expertise, with praise for the fine detailing and artistry in handling vintage furniture pieces and complex reupholstery projects. Clients were impressed with the quality of work on everything from vintage couches and chairs to outdoor cushions, reflecting a high standard of skill and reliability. In contrast, a couple of comments pointed out the poor quality and unsatisfactory installation of center shelves, which fell short of customer expectations.

Customer Service & Communication

Positive feedback noted that communication was clear and responsive, with employees such as Diane ensuring scheduling convenience and Eric offering free online quotes. Home pickup and delivery services were also highly appreciated. Conversely, there were instances where the lack of proactive communication led to misunderstandings about project scope and pricing, especially regarding the unexpected invoice adjustment in the shelf installation project.

Value for Money & Pricing Transparency

Many customers felt that the company offered competitive pricing with clear and fair estimates, as evidenced during the online quote process and unbiased advice on fabric options. However, some reviews cited concerns about pricing transparency including an unexpected charge for paint on primed shelves and a questionable fee for offering a quote on a sofa, which created confusion and feelings of mistrust in those situations.

Timeliness & Efficiency

Several reviews commended the team for delivering projects on time, with efficient turnaround from pickup to delivery and even accommodating last-minute changes. In stark contrast, a significant delay was reported in the shelf installation project, where a three-month wait and subsequent rushed corrections undermined the overall efficiency of the service provided.

Professionalism & Trustworthiness

The majority of customers found the service providers to be affable, professional, and trustworthy. The positive reviews emphasized attributes like dependability and honesty—qualities that contributed to a strong long-term working relationship. Nonetheless, the shelf installation experience highlighted lapses in professionalism with on-site disagreements, unapproved instructing of owners by clients, and unprofessional pricing practices.

Facility, Environment & Ambience

While most reviews focused on the quality of work rather than the physical setup, mentions of the overall environment pointed to a clean and well-organized process in upholstery services. In contrast, one review criticized the lack of proper cleanup following a project, noting that trash was not discarded after the shelf installation.

Accessibility & Convenience

Customers appreciated the ease with which they could engage the company through free online quotes, at-home pickup, and friendly consultations. The availability of sample books for fabric selection and the flexibility in scheduling were highlighted as significant conveniences. However, accessibility was marred by the delayed response and scheduling issues noted in the shelf installation service.

Problem Resolution & Follow-up

There were many accounts of proactive problem resolution, including adjustments made during upholstery projects and personalized consultations to ensure satisfaction. Some customers felt that issues were resolved swiftly and to their satisfaction. On the other hand, negative experiences were marked by insufficient follow-up on subpar work, forcing customers to intervene personally and accept reduced payments just to conclude the project.

Unique Strengths & Areas for Improvement

The standout strength of the company lies in its creative, detailed craftsmanship and excellent customer-focused services, especially within the realm of custom upholstery and furniture restoration where free online quotes and home services are provided. However, areas for improvement include enhancing consistency in project delivery, ensuring clear and upfront pricing to avoid unexpected charges, reducing delays, and maintaining meticulous quality control and post-project cleanup to fully meet customer expectations.