Eco Smart Roofer Claim business

4.8 (366 reviews)

License# 946922.

About

We are a roofing contractor that serves the entire San Francisco and Bay Area. We are a family-owned business and are proud to guarantee quality at every roofing project for our customers. We lead the green roofing contracting business by using the most current and earth-friendly products in our flat roofing and sloped roofing projects. We...... See More

Services Offered

Building additions
Drain repair
Plumbing installation or replacement
Roof cleaning
New roof installation
Roof replacement
Skylight installation
Deck construction
Plumbing inspection
Plumbing repair
Roof inspection
Roof repair
Reroofing
Water pipe installation

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Reviews

4.5 (8 reviews)

5 (147 reviews)

4.8 (211 reviews)

A Quick Look at Customer Sentiment

Eco Smart Roofing is widely praised for its exceptional responsiveness, expert workmanship, and transparent communication. Customers commend the team for swift problem resolution, thorough assessments (often using advanced tools like drones), and professional, friendly service. While the majority of reviews highlight great value and reliability, one review raised concerns over pricing and contract completion, which was later addressed by the owner. Overall, the business is recognized for its quality service and commitment to customer satisfaction.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Eco Smart Roofer. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers express strong satisfaction with Eco Smart Roofing, highlighting feelings of relief and gratitude after receiving fast, efficient, and high-quality service. While one negative review questioned the fulfillment of a contract, the overall tone from satisfied clients remains positive and supportive.

Service Quality & Expertise

Reviews consistently praise the team for its technical expertise and high-quality workmanship. Clients mention the effective use of technology such as drones for inspections, detailed assessments, and thorough roof repairs and installations. The professionalism of Erast and his team in handling both routine repairs and complex projects is frequently highlighted.

Customer Service & Communication

Customers commend the company's responsiveness and clear communication. Reports of team members arriving within minutes, as well as prompt email updates and in-person consultations, showcase a strong commitment to keeping clients informed throughout the process. The owner’s direct response to disputes also reflects a focus on open communication.

Value for Money & Pricing Transparency

Many reviews indicate that customers feel they received excellent value, with fair pricing and no hidden costs—often mentioning that the quotes were transparent. However, one review claimed that the service was the most expensive option and had issues with contract fulfillment, though this concern was later addressed by the business owner.

Timeliness & Efficiency

Timeliness is a notable strength, with multiple accounts of technicians arriving quickly to resolve issues—sometimes in less than 15 minutes—and completing inspections and repairs promptly. The efficiency in both execution and reporting, as seen in retroactive documentation provided free of charge, reinforces the team’s commitment to fast service.

Professionalism & Trustworthiness

Across the reviews, the professionalism and trustworthiness of Eco Smart Roofing stand out. From detailed documentation and objective reports to extra courtesy such as free cleanups, customers feel confident in the integrity and expertise of the team. The proactive measures taken, even when facing contract disputes, further bolster their reputation.

Facility, Environment & Ambience

Although not the primary focus, customers appreciate that work sites are left clean and organized. The upkeep and presentation of the property post-service add to the positive overall impression of the company.

Accessibility & Convenience

The service is described as highly accessible, with easy scheduling arrangements and fast arrival times. Clients note the convenience of having a dedicated team that is reachable by phone or email and consistently responsive throughout the service process.

Problem Resolution & Follow-up

Many clients applaud the company’s ability to swiftly diagnose and resolve issues—whether fixing leaks, clearing clogged drains, or providing detailed retroactive roof reports. The follow-up support offered, including free additional assessments and extra repair work, contributes significantly to customer satisfaction.

Unique Strengths & Areas for Improvement

Eco Smart Roofing’s unique strengths include its tech-savvy approach, meticulous documentation, and a wide range of service options that allow customers to choose between comprehensive repairs and more economical solutions. Areas for improvement mentioned include addressing communication gaps with certain stakeholders (as evidenced in one critical review) and ensuring clarity around contract terms and pricing. Overall, the benefits far outweigh the isolated concerns.

Eco Smart Roofer Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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