Eco Grizzly Claim business

4.9 (87 reviews)

License# 1077111

About

Eco Grizzly is a family-owned company that specializes in the inspection, cleaning, and repair of chimneys, dryer vents, and air duct. All our team technicians are ex-military, and we donate 5% of our earnings to an organization of your choice.

Services Offered

Fireplace cleaning
Fire heating system inspection
Fire heating system repair
Fireplace installation
Heating stove installation
Chimney repair
Fireplace insert repair
Roof repair
Reroofing
Fire heating system conversion
Fire heating system installation
Chimney installation
Fireplace insert installation
Outdoor fireplace construction
Fireplace repair
New roof installation
Roof replacement

Photos & Videos

Reviews

4.8 (56 reviews)

4.8 (30 reviews)

5 (1 reviews)

A Quick Look at Customer Sentiment

Across the reviews, Eco Grizzly is praised for its transparent, knowledgeable, and efficient service that leaves customers feeling safe and satisfied. Numerous testimonials highlight their timely appointments, clear communication, fair pricing, and detailed inspections delivered by friendly professionals, while a few comments note minor scheduling hiccups and the desire for more consistent follow-up.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Eco Grizzly. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers consistently express high satisfaction with Eco Grizzly, describing their experiences as stress‐free and reassuring. Most reviews highlight a feeling of relief and trust after working with a company that listens well and delivers on promises. The overall sentiment is one of gratitude and confidence, with many stating they would use the service again.

Service Quality & Expertise

Reviewers frequently commend the team’s technical prowess and thorough approach. Technicians such as Moses, Jonathan, Jack, and Eli are noted for their depth of knowledge, meticulous inspections, and clear explanation of repair options, often providing detailed reports with photos and even drone images. Their ability to diagnose issues accurately and offer multiple solutions is a standout feature.

Customer Service & Communication

The company’s excellent communication is repeatedly mentioned. From the initial phone call to follow-up texts with picture confirmations and real-time tracking links, Eco Grizzly’s customer service is seen as prompt, friendly, and respectful. Many customers appreciated the patience and clarity of the staff, noting how well-informed they felt throughout the process.

Value for Money & Pricing Transparency

Many reviews emphasize that the pricing is competitive and transparent, with detailed quotes provided upfront and no unnecessary upselling. Customers appreciate receiving multiple repair options and having the costs clearly explained, which makes them feel that they are getting good value for their money, even when compared to higher bids from other companies.

Timeliness & Efficiency

Timeliness is a key strength for Eco Grizzly, as highlighted by many reviewers. The team is frequently praised for arriving ahead of schedule, quickly diagnosing problems, and completing jobs in impressively short time frames – sometimes in under an hour – without compromising on the quality of work.

Professionalism & Trustworthiness

Professionalism shines through every aspect of the service, with technicians being described as honest, courteous, and respectful. Many customers appreciate that the team takes the time to explain each step and avoid pushing unnecessary services, which builds a strong sense of trust and reliability.

Facility, Environment & Ambience

While there is limited commentary on physical facilities, a few reviews mention that the work areas are carefully protected and left spotless after the job. The attention to maintaining a clean environment during repairs contributes to a professional and caring ambience.

Accessibility & Convenience

Booking appointments is described as easy due to responsive scheduling and clear communication. The service is accessible via online requests, phone calls, and text messages, with many customers appreciating the flexibility to schedule even on short notice or unusual days like Sundays.

Problem Resolution & Follow-up

Eco Grizzly is recognized for resolving issues effectively, whether it involves fixing leaks, cleaning chimneys, or repairing fireplaces. Reviews often mention how the technicians not only solve the immediate problem but also provide guidance for future maintenance, backed by detailed inspection reports and follow-up calls.

Unique Strengths & Areas for Improvement

Unique strengths include the company’s family-owned feel, exceptional transparency, and willingness to go above and beyond – such as offering drone imagery or on-the-spot repairs. However, a few reviewers have noted occasional delays with appointment scheduling or follow-up, suggesting that minor improvements in consistency could further enhance the overall experience.

Eco Grizzly Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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