Eco Grizzly Chimney Sweep, Inspection and Repair Claim business

4.8 (668 reviews)

License# 1077111

About

At Eco Grizzly, we understand the importance of a clean and functioning chimney to ensure the comfort and safety of your home. Let us take care of all your chimney needs, including cleaning, repairs, masonry work, and dryer vent cleaning and repair. Our team of experts is dedicated to providing exceptional service, no matter how challenging...... See More

Services Offered

Fireplace cleaning
Fire heating system inspection
Fire heating system repair
Fireplace installation
Heating stove installation
Chimney repair
Fireplace insert repair
Roof repair
Reroofing
Fire heating system conversion
Fire heating system installation
Chimney installation
Fireplace insert installation
Outdoor fireplace construction
Fireplace repair
New roof installation
Roof replacement

Photos & Videos

Reviews

4.8 (56 reviews)

4.9 (450 reviews)

4.6 (162 reviews)

A Quick Look at Customer Sentiment

Eco Grizzly consistently earns high praise from its customers for its exceptional service, knowledgeable and professional technicians, and transparent pricing. Clients appreciate the prompt, efficient, and trustworthy approach that supports easy scheduling and thorough inspections, ensuring their fireplaces and chimneys are both safe and well-maintained. While the overall sentiment is overwhelmingly positive, a few reviews suggest room for minor improvements in appointment scheduling and follow-up consistency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Eco Grizzly Chimney Sweep, Inspection and Repair. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers frequently mention feeling relieved and confident after receiving service from Eco Grizzly. The overall sentiment is enthusiastic and appreciative, with many recommending the company and expressing gratitude for how seamlessly their fireplace and chimney issues were handled. Even first-time clients and real estate professionals have noted the outstanding experience and the company’s commitment to quality service.

Service Quality & Expertise

Reviews consistently praise the high level of expertise displayed by the technicians. Whether it is through thorough chimney inspections, detailed explanations, or innovative solutions for repairs and installations, the team—including notable names like Moses, Jack, Poli, and Jonathan—demonstrates deep knowledge and professionalism. The use of drone images, photo documentation, and personalized advice further illustrate the company’s dedication to quality work.

Customer Service & Communication

Feedback about customer interaction is overwhelmingly positive. Customers value the clear, responsive, and friendly communication from the office, who promptly follow up with texts, phone calls, and even include digital tracking links for technician arrivals. Employees are frequently complimented for taking the time to answer questions and walk customers through each step of the process.

Value for Money & Pricing Transparency

Many reviews highlight that Eco Grizzly offers fair and competitive pricing without unnecessary upselling. Customers appreciate the transparency in the estimates and even compare the costs favorably against other service providers. The clear explanation of what work is necessary versus optional is noted as a major advantage.

Timeliness & Efficiency

Timeliness is a recurrent theme in customer praises, with many noting that technicians arrive on time—even on short notice or on weekends. The efficient work process, often accomplishing jobs in record time while maintaining high quality and thoroughness, is frequently mentioned and is a key contributor to overall satisfaction.

Professionalism & Trustworthiness

Eco Grizzly is repeatedly described as professional, courteous, and trustworthy. Customers appreciate that technicians take the time to explain issues in detail and never push unnecessary work. The honest, transparent approach and the company’s reliability have built significant client trust over the years.

Facility, Environment & Ambience

While most services are performed in customers’ homes, notable comments address how the team takes care to protect the work area. Technicians use methods such as covering furniture with plastic and maintaining a clean work environment, which adds to the professionalism and overall positive ambience of service encounters.

Accessibility & Convenience

Many reviewers commend the ease of scheduling appointments and the rapid response time. The company’s proactive approach—ranging from same-day responses to detailed digital estimates and inspection reports—contributes to a service experience that feels both accessible and convenient.

Problem Resolution & Follow-up

Customers are particularly satisfied with the thoroughness of the problem resolution process. From prompt identification of issues like chimney leaks or gas fireplace malfunctions to offering multiple repair options with clear cost breakdowns and follow-up documentation through photos and detailed reports, the company ensures that every problem is addressed effectively. This level of attention reinforces customer confidence in long-term safety and maintenance.

Unique Strengths & Areas for Improvement

Unique strengths highlighted in the reviews include a proactive and personable team, the use of modern tools like drone imaging and digital reporting, and a genuine commitment to customer education. Some customers noted minor areas for improvement, such as occasional scheduling adjustments, rescheduled appointments, or a need for a bit more consistency in follow-up. Overall, however, these are far outweighed by the consistent levels of care, expertise, and professionalism.

Eco Grizzly Chimney Sweep, Inspection and Repair Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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