Earthling Automotive Claim business

4.9 (1124 reviews)

License# 304831

About

SF independent repair shop specializing in Prius, Teslas and other hybrids and EVs. Honest, transparent and reliable. Calling upon over 15 years of hands-on experience, our technicians have the expertise to serve Prius owners (including the newer Prius 4, Prius V, and Prius C), Tesla (Model Y, Model 3 and Model S). Also service ICE/gas...... See More

Services Offered

Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagnosis
Auto vibration diagnosis
Auto pre-purchase inspection
Oil changes
Auto battery or electrical system repair
Auto engine repair
Auto HVAC repair
Auto steering and suspension repair
Auto wheel and tire repair
Transmission leak inspection
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Auto maintenance
Auto repairs
Auto brake repair
Auto exhaust repair
Auto light repair
Auto transmission repair
Routine automotive maintenance
Hybrid car repair

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Reviews

5 (1 reviews)

4.9 (711 reviews)

4.8 (412 reviews)

A Quick Look at Customer Sentiment

Customers overwhelmingly praise Earthling Automotive for its expert, honest, and efficient service, especially for hybrids and electric vehicles. The team is recognized for clear communication, transparent pricing, and a welcoming, comfortable facility, with many remarking on prompt diagnostics and repairs that offer a cost‐effective alternative to dealerships. While almost all reviews are glowing, a few customers suggested minor improvements such as extended weekend hours and occasional pricing concerns.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Earthling Automotive. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviewers consistently express high levels of satisfaction with Earthling Automotive, noting long-term loyalty and a sense of relief and confidence after each visit. Customers appreciate the smooth transition from dealership experiences, embracing a friendly and reliable service that reassures them every time their vehicle is serviced.

Service Quality & Expertise

Customers commend the shop's deep expertise, particularly in hybrid and electric vehicle systems. Many testimonials highlight accurate diagnoses—from resolving refrigerant issues in a Tesla Model S to conducting comprehensive inspections on high-mileage Priuses—and praise technicians like Michael, Bobby, and Caroline for their knowledgeable and hands-on approach.

Customer Service & Communication

Clients frequently mention the exceptional customer service, noting that the staff consistently provides clear, detailed updates via text, email, and even photo documentation. The team takes the time to explain repair processes and recommendations in a friendly, approachable manner, ensuring that customers feel informed and respected throughout their visit.

Value for Money & Pricing Transparency

Many reviews praise the business for its fair pricing and transparency, emphasizing that detailed estimates and invoices eliminate surprises. Customers frequently contrast the cost-effectiveness of Earthling Automotive with higher dealership fees, citing significant savings while still receiving high-quality service.

Timeliness & Efficiency

Reviewers consistently appreciate the efficient scheduling and timely completion of servicing. With easy online booking, prompt diagnostics, and quick turnaround times—even for same-day appointments—the shop ensures that customers’ vehicles are serviced with minimal waiting, offering a seamless experience from start to finish.

Professionalism & Trustworthiness

The professionalism and honesty of the team are among the most frequently mentioned strengths. Customers trust the staff to recommend only necessary repairs without upselling, which builds long-term relationships and fosters a genuine sense of reliability and integrity in the service provided.

Facility, Environment & Ambience

The modern and meticulously maintained facility is often highlighted as a major plus. With a clean, spacious waiting area featuring comfortable seating, free coffee, Wi-Fi, and pleasant ambiance enhanced by thoughtful touches like greenery, the shop makes every visit a positive and relaxed experience.

Accessibility & Convenience

The business scores high on convenience, offering a user-friendly online appointment system, ample parking, and a central location that many find easily accessible. Clear communication and streamlined check-in processes further contribute to the hassle-free customer experience.

Problem Resolution & Follow-up

Many reviews emphasize the shop’s ability to effectively resolve issues, from routine maintenance to unexpected mechanical problems. Detailed follow-up practices—including comprehensive repair documentation and photographic evidence—give clients peace of mind that all problems have been thoroughly addressed.

Unique Strengths & Areas for Improvement

Key strengths include the team’s specialized knowledge of EV and hybrid systems, transparent communication, and a genuine commitment to customer care. While feedback is overwhelmingly positive, a few customers noted areas for potential enhancement, such as extending service hours on weekends and occasional concerns regarding pricing. Overall, the shop’s solid reputation and consistent service quality make it a standout in the automotive repair industry.

Earthling Automotive Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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