Dooling Landscape Service - Landscape Designer - Residential Landscaper in San Jose Claim business

4.4 (38 reviews)

About

Dooling Landscape Service is a San Jose, CA Landscaping company that provides a variety of services from landscape lighting to outdoor kitchens. We work with you to ensure you love your new yard.

Services Offered

Driveway construction or installation
Exterior wall construction
Interior wall construction
Retaining walls
Patio/porch/ or terrace construction
Walkway construction or installation
Irrigation construction
Landscape construction or installation
Landscape design
Landscape maintenance
Landscaping building construction
Greenscape construction
Greenscape design
Lawn care
Construction or installation
Shrub care
Disease management - shrubs
Insect management - shrubs
Shrub planting
Shrub removal
Shrub pruning or trimming
Shrub transplanting

Photos & Videos

Reviews

5 (2 reviews)

4.2 (5 reviews)

4 (31 reviews)

A Quick Look at Customer Sentiment

Overall, customers appreciate the expert landscaping transformations delivered by Tim Dooling and his crew. They consistently highlight innovative designs, fair pricing, professional execution, and a friendly, knowledgeable service that brings clear aesthetic improvements to homes and commercial properties. A few reviewers, however, noted challenges with follow-up communication and scheduling, indicating room for improved responsiveness after project completion.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Dooling Landscape Service - Landscape Designer - Residential Landscaper in San Jose. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers expressed a high level of satisfaction with the dramatic transformations of their outdoor spaces, describing the results as turning an eyesore into a beautiful garden or paradise. While many reported a wonderful overall experience, there were a few concerns regarding inconsistent follow-up and missed appointments that dampened an otherwise excellent service record.

Service Quality & Expertise

Reviewers consistently commended Tim Dooling’s extensive landscaping expertise, noting his ability to offer creative solutions for complex issues such as irrigation, drainage, and selection between pavers or decomposed granite. His hands-on approach, working closely with clients in selecting materials and arranging plantings, underscores a deep level of skill and professionalism.

Customer Service & Communication

The communication was frequently praised, with many clients mentioning his responsiveness via phone, email, and text, as well as his willingness to meet in person and visit local nurseries for plant selection. However, a couple of reviews highlighted significant lapses in follow-up communication, where promised responses and appointments were not honored, suggesting that while initial interactions are excellent, post-project support can sometimes falter.

Value for Money & Pricing Transparency

Clients appreciated the fair and transparent pricing offered, with many noting that material and labor costs were clearly delineated and competitive. The estimates were perceived as realistic and reflective of quality work, contributing to a strong sense of value for money.

Timeliness & Efficiency

Projects were typically finished within the promised timeframes—often anywhere from three to four days—demonstrating efficient work practices. Despite this, there were isolated reports of scheduling issues, particularly with follow-up appointments, which indicate that while the execution phase is prompt, there may be occasional issues with post-project scheduling.

Professionalism & Trustworthiness

Tim and his crew were repeatedly described as punctual, courteous, and trustworthy. Their professional demeanor was evident in both the detailed work on-site and their ability to manage unforeseen challenges by finding satisfactory solutions. Individual team members like Gustavo were specifically praised for their commitment and hard work.

Facility, Environment & Ambience

Customers were impressed with the overall ambience of the spaces post-installation, frequently referring to their transformed yards as beautiful gardens or paradises. Attention to cleanliness and a neat work area added to the professional presentation, ensuring that both the physical site and the finished product were aesthetically pleasing.

Accessibility & Convenience

Many reviews highlighted the ease of initial contact and the flexibility shown by Tim in scheduling appointments and site visits. His willingness to adapt and work around client availability was noted. Nonetheless, some feedback mentioned difficulties in reaching him later on, indicating a disparity between early service accessibility and follow-up support.

Problem Resolution & Follow-up

When issues arose, particularly with older infrastructure such as wiring and irrigation systems, Tim’s proactive approach in troubleshooting and promptly applying solutions was appreciated. On the other hand, there were instances where promised follow-up care was lacking, leading to frustration when some problems persisted unaddressed.

Unique Strengths & Areas for Improvement

Tim Dooling’s unique strengths lie in his comprehensive design involvement, transparent pricing, and the creative, efficient execution of landscaping projects that cater to both residential and commercial properties. His willingness to collaborate on plant selection and design adjustments, as well as his punctuality during active projects, are standout qualities. However, areas for improvement include enhancing post-project communication and ensuring that scheduled appointments and follow-up services are consistently met to maintain high customer satisfaction.

Dooling Landscape Service - Landscape Designer - Residential Landscaper in San Jose Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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