Diaz Landscaping Services Claim business

4.1 (16 reviews)

About

Providing Exceptional Landscaping Services Since 1996. We provide you with landscape design, synthetic turf installation of your preference, grass installation, irrigation, maintenance, tree services, and more.

Services Offered

Driveway construction or installation
Exterior wall construction
Interior wall construction
Retaining walls
Patio, porch, or terrace construction …
Walkway construction or installation
Landscape design
Greenscape design
Construction or installation
Tree care services
Tree planting
Tree pruning or trimming
Tree removal
Tree stump removal
Tree transplanting

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Reviews

5 (5 reviews)

3.2 (11 reviews)

A Quick Look at Customer Sentiment

The reviews for Diaz Landscaping Services reveal a mixed experience among customers. Many praise the competitive pricing, transformative results, and friendly, knowledgeable service, especially for projects like sod installation and yard makeovers. However, a significant number of customers report issues with communication delays, unprofessional conduct, poor workmanship in projects such as sprinkler installations, and unresolved problems that have led some to pursue legal action. Overall, while some clients felt relieved and satisfied with the prompt and effective service, others experienced frustration due to incomplete work and a lack of follow-through.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Diaz Landscaping Services. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences with Diaz Landscaping Services range from highly positive to extremely negative. Some clients express satisfaction with the prompt turnaround and clear explanations, noting improved aesthetics and a well-maintained yard. However, others report dissatisfaction with incomplete work, delayed projects, and unresolved issues, leaving them with a sense of frustration and mistrust.

Service Quality & Expertise

Several reviews highlight excellent workmanship in tasks such as sod installation, tree trimming, and yard clean-ups, with lawns looking fantastic soon after service. On the other hand, there are complaints regarding poor quality in sprinkler systems, improper installations, and evidence of unskilled labor, with one reviewer even pointing out the absence of formal training.

Customer Service & Communication

There are contrasting opinions on communication. A number of clients commend Juan and his crew for being easy going, clear in their explanations, and readily available. Conversely, multiple reviewers cite significant delays in response times, repeated excuses, and instances where promised callbacks or visits never materialized.

Value for Money & Pricing Transparency

Many customers appreciate the reasonable pricing and good value offered, especially when compared to other options in the market. However, some reviews express concerns about advanced payment requests, unexpected additional charges, and payments made for jobs that were never completed satisfactorily.

Timeliness & Efficiency

There are positive remarks about projects being started promptly and completed within a short timeframe, such as sod installation resulting in a fantastic lawn within a week. In contrast, other clients recount experiences where work extended far beyond the estimated time, with projects dragging on for weeks or nearly a month.

Professionalism & Trustworthiness

Some reviewers commend the professionalism, courtesy, and integrity of Juan and other team members, citing punctuality and respectful interactions. However, several negative accounts mention unprofessional behavior, broken promises, and a lack of accountability, with multiple incidents that have even driven some customers to pursue legal action or file formal complaints.

Facility, Environment & Ambience

The physical changes achieved by the landscaping services are often highlighted, with many praising the transformation of overgrown or neglected yards into neat, inviting spaces. At the same time, there are reports of careless work leading to property damage, unsightly debris, and ruined outdoor features such as broken concrete and damaged bricks.

Accessibility & Convenience

Some customers found it easy to reach out and schedule consultations, appreciating the responsiveness and convenience of communication via phone or text. In contrast, others experienced significant frustration with unreturned calls, delayed appointments, and a general lack of accessibility when issues emerged.

Problem Resolution & Follow-up

A few reviews note that the team addressed concerns and performed follow-up visits to resolve issues, which contributed to a satisfactory overall experience. However, a number of dissatisfied clients describe a pattern of unfulfilled promises regarding follow-up fixes, with issues remaining unresolved or requiring additional expense to correct the problems caused during the service.

Unique Strengths & Areas for Improvement

Standout qualities include competitive pricing, a friendly and easy going demeanor, and the ability to deliver attractive, transformative landscaping results when projects are executed as promised. Key areas for improvement involve enhancing communication and responsiveness, ensuring consistency in quality and workmanship, better training for staff, and delivering on commitments to avoid delays and further expenses for customers.

Diaz Landscaping Services Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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