
Destination Smiles Claim business
About
Destination Smiles merges compassionate pediatric dentistry with state-of-the-art technology to create exceptional dental experiences for children. Welcome to Destination Smiles, conveniently located near Naglee Ave & N Bascom Ave. Here, our professionals know that dental health is not just about white smiles: it’s about building habits...... See More
Destination Smiles merges compassionate pediatric dentistry with state-of-the-art technology to create exceptional dental experiences for children. Welcome to Destination Smiles, conveniently located near Naglee Ave & N Bascom Ave. Here, our professionals know that dental health is not just about white smiles: it’s about building habits that support a lifetime of strong teeth and healthy gums. Our doctors and staff are passionate about providing our little patients with painless, compassionate, and friendly dental care.
Services Offered
- Complete Pediatric Care
- Orthodontics
Photos & Videos
Reviews
A Quick Look at Customer Sentiment
Families overwhelmingly praise Destination Smiles for its exceptional pediatric care, warm and knowledgeable dentists, and a facility designed to delight children. Parents appreciate the expertise of providers like Dr. Fridgen, Dr. Ligh, and Dr. Van in handling various procedures—whether routine or specialized—while the fun, modern environment with engaging distractions creates a positive experience. Minor concerns about communication delays with office staff and occasional scheduling inefficiencies suggest areas for further improvement.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Destination Smiles. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Most reviews express high satisfaction with a welcoming and pleasant experience from the moment families step into the office. Many parents noted that their children look forward to dental visits, and long-term patients love the supportive, child-friendly environment. There is a genuine sense of relief and gratitude, although a few reviewers have mentioned frustrations with the communication process.
Service Quality & Expertise
The quality of dental care is consistently highlighted, with many parents commending the expertise in handling routine checkups, fillings, extractions, and the more specialized tongue tie procedures. Providers like Dr. Fridgen, Dr. Ligh, Dr. Van, and Dr. Victoria are frequently mentioned for their ability to put children at ease and explain processes clearly, reflecting a high level of professional competence.
Customer Service & Communication
The staff is largely seen as friendly, courteous, and patient, creating a smooth and caring customer experience. Parents highlighted engaging and clear communication from initial booking to follow-up texts from doctors. However, some reviews pointed out issues with office staff not returning calls and difficulties in reaching them regarding billing or scheduling, suggesting a need for improved responsiveness in certain cases.
Value for Money & Pricing Transparency
Many clients feel that the pricing is fair and that the value is justified by the high quality of service provided. Several reviews mention that insurance is handled well and that the costs are reasonable, although one or two comments indicate that as a cash-paying client, the cleaning fees may seem on the higher side.
Timeliness & Efficiency
For most families, appointment scheduling, check-ins, and treatment sessions are efficient with minimal waiting times. Emergency appointments are often accommodated quickly. Yet, there are moments when delays occur or when patients experience longer wait times despite arriving early, indicating some variability in timeliness.
Professionalism & Trustworthiness
The practice earns high marks for professionalism, with repeated references to the personalized care and gentle, trustworthy approaches of the dentists. Long-standing relationships with the practice and consistent positive outcomes reinforce the impression of a highly reliable and caring team.
Facility, Environment & Ambience
The facility is frequently described as modern, clean, and thoughtfully designed for children. With multiple stations, TVs on the ceiling, engaging books, toys, and even visits from a balloon artist on Tuesdays, the environment is crafted to make dental visits fun and stress-free for kids.
Accessibility & Convenience
The positive remarks about ease of appointments, streamlined online check-ins, and efficient front desk services underscore the accessibility of the clinic. Some reviewers, however, noted challenges with phone communications and delays in returning calls, suggesting that additional systems to enhance convenience could be beneficial.
Problem Resolution & Follow-up
Parents appreciate the practice’s approach to managing concerns, from dental emergencies to post-procedure follow-ups. Detailed explanations, follow-up messages, and clear instructions about aftercare (especially for procedures like tongue tie revisions) highlight an effective process for problem resolution.
Unique Strengths & Areas for Improvement
This pediatric dental office stands out for its uniquely kid-centered amenities, such as in-ceiling movie screens, reward systems like the no cavity club, and a welcoming ambiance that makes visits enjoyable. Areas noted for improvement include enhancing the responsiveness of the office staff and refining the scheduling process to minimize wait times, ensuring that every detail of the patient experience remains consistently excellent.
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Get Directions North Bascom Avenue, San Jose, California
Working Hours
- Mon 08AM - 05PM
- Tue 08AM - 05PM
- Wed 08AM - 05PM
- Thu 08AM - 05PM
- Fri 08AM - 05PM
- Sat 09AM - 02PM
- Sun - Closed
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