Delfino Green & Green Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Delfino Green & Green. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Experiences vary widely among clients. While a few describe their encounters as extremely frustrating and neglectful—with prolonged periods of no contact—others report transformative, life-changing outcomes and express deep gratitude for the firm’s legal support.

Service Quality & Expertise

The quality of legal service and expertise is sharply divided. Negative reviews cite minimal effort and what appears to be insufficient case management, whereas many clients highlight the firm’s deep legal knowledge, praising experienced attorneys like John Peterson and Bill Green, who effectively guide clients through complex workers' compensation, ERISA disability, and personal injury cases.

Customer Service & Communication

Feedback regarding communication is mixed. Several clients complain about unanswered emails and phone calls, with some specifically mentioning that their messages went entirely unreturned. On the other hand, other clients appreciated the clear, consistent updates and personalized attention provided, noting that the attorneys took the time to explain legal processes and listen to their concerns.

Value for Money & Pricing Transparency

While not many reviews delve into pricing details, satisfied clients felt they received significant value—often achieving better-than-expected results. However, some dissatisfied clients felt that minimal engagement in seemingly straightforward cases did not justify the cost, leaving them with a sense of poor value.

Timeliness & Efficiency

Delay and inefficiency were highlighted by clients who experienced months of non-communication, with one reviewer noting it took six months just to register that their case was being neglected. Conversely, others acknowledged a prompt resolution and efficient management of their legal matters once they engaged with the right attorney.

Professionalism & Trustworthiness

Many clients commend the firm for its ethical approach and professionalism. Attorneys like Bill Green are frequently described as honest, caring, and committed, making clients feel secure and well-represented. Some negative feedback, however, portrays a lack of professionalism marked by inattention and dismissive responses.

Facility, Environment & Ambience

There are few comments specifically addressing physical facilities or the office environment. The available feedback suggests that when clients visited the firm, they found the setting professional and welcoming, with minimal criticism in this area.

Accessibility & Convenience

Accessibility remains a critical issue in several reviews. Some clients experienced significant frustration trying to reach the firm—with repeated emails and calls often going unanswered—while others felt that, despite occasional hurdles, the attorneys were available and responsive when needed.

Problem Resolution & Follow-up

Reviews indicate mixed results regarding case resolution. Negative experiences focus on unresolved cases and lack of follow-up, which compounded clients’ frustrations. Meanwhile, many positive comments underscore effective problem resolution, with attorneys actively updating clients and managing follow-up communications, sometimes requiring persistent client involvement to receive timely updates.

Unique Strengths & Areas for Improvement

Standout qualities include the expertise and dedication of attorneys like John Peterson and Bill Green, who have provided reassuring, clear guidance and achieved impressive case outcomes. Areas for improvement notably center on communication and timeliness; clients desire more proactive updates, quicker responses to inquiries, and overall better case management to ensure that no client feels neglected.