Costanzo Law Firm, APC Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Costanzo Law Firm, APC. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients describe their overall experience as a mixed bag. Many express gratitude and relief after receiving strong representation in wrongful termination and employment-related issues, with some stating life-changing support during stressful times. However, there are also accounts of significant disappointment and frustration when outcomes fell short of expectations, leaving clients feeling unsupported and dissatisfied.

Service Quality & Expertise

The firm is frequently lauded for its competent handling of complex legal issues. Reviews highlight Lori and her team for their strategic thinking, deep knowledge, and thorough case preparation, which have led to successful settlements and effective litigation. Nonetheless, a few reviewers noted that in some cases the service felt minimal and lacked the proactive pursuit of a better settlement.

Customer Service & Communication

Many clients appreciate the firm's prompt responses, empathetic listening, and willingness to explain legal nuances in clear, relatable terms. Several reviews mention email responses even during after-hours and a supportive intake process. On the flip side, there are instances of poor communication, such as scarce live interactions, delayed responses, and a feeling that concerns were not adequately addressed during consultations.

Value for Money & Pricing Transparency

There is a general sentiment that the pricing is reasonable and often well justified by the time invested in client cases, particularly where significant outcomes were achieved. However, multiple reviews express discontent over consultation fees that were perceived as excessive and lacking in comprehensive service, along with sudden fee increases once a case was underway.

Timeliness & Efficiency

Several clients commend the firm for handling matters promptly—especially leveraging virtual consultations and efficient scheduling during a global pandemic. Conversely, some reviewers complained about long delays, rescheduled meetings, and missed deadlines, which in certain cases extended the resolution process considerably.

Professionalism & Trustworthiness

Numerous testimonials position the firm as professional, ethical, and reliable. Clients specifically mention Lori’s and her staff's commitment to protecting their interests and upholding high standards. In contrast, a few reviews point to unprofessional experiences such as dismissive attitudes during consultations, curt interactions over the phone, and a lack of confidence from some attorneys.

Facility, Environment & Ambience

Many reviews reference a welcoming office environment, with courteous receptionist service and a positive, friendly ambience that helps soothe client anxiety. There were isolated reports of distractions such as background noise during virtual meetings, which affected some clients’ perceptions of the professional environment.

Accessibility & Convenience

The firm is praised for its ease of scheduling, accessible communication channels, and adaptation to virtual consultations—especially relevant during COVID-19. However, some clients reported frustrations with the initial intake process and unexpected fees, which detracted from the overall ease of engaging with the firm.

Problem Resolution & Follow-up

Many clients noted that the firm effectively resolved their legal issues, often achieving settlements without the need for prolonged litigation, and appreciated the clear guidance provided through each decision. In contrast, a few reviewers felt that their cases were abandoned prematurely with inadequate follow-up, resulting in unresolved issues or less-than-optimal settlements.

Unique Strengths & Areas for Improvement

The firm’s unique strengths lie in its deep expertise in employment law, compassionate client care, and a team that is both knowledgeable and quick to act in critical situations. Individual employees like Frank, Lucy, and various team members received specific accolades for their efforts. Areas for improvement include enhancing the consistency of communication, refining the consultation and intake processes, providing clearer guidance on pricing, and ensuring that every client receives thorough and proactive representation from start to finish.