Concentra Urgent Care Claim business
About
Concentra operates 520+ medical centers and employer clinics nationwide providing occupational medicine, injury care, and physical therapy services.LaMar Key 43 reviews·5 photos 2 weeks agoNew First of all my wait time was minimal for my walk in DOT physical. I had trouble with my phone updating the questionnaire so I was provided a...... See More
Concentra operates 520+ medical centers and employer clinics nationwide providing occupational medicine, injury care, and physical therapy services.LaMar Key 43 reviews·5 photos 2 weeks agoNew First of all my wait time was minimal for my walk in DOT physical. I had trouble with my phone updating the questionnaire so I was provided a tablet to make it easy. The persons at the counter seemed friendly and professional. The person …More Like Jorene Nicolas Jorene Nicolas 7 reviews a week agoNew Got a notification on how my visit was here, I didn’t even go there today since I am in so much pain I can barely drive! They were supposed to send an uber for my transportation but did not. So how can I leave a review of today’s visit if I …More Like Jasmin N Jasmin N Local Guide·93 reviews·44 photos a month ago Was here as a referral from Tricare. Greeted when I entered. I was helped, taken care of, I was given an honest wait time of 3hrs. Which is about what it took for the whole appointment. Not too bad …More Like Perry McIvor Perry McIvor 6 reviews a month ago The staff and the doctors are always polite and professional. However, every single time, without exception, I wait at a minimum of 30 minutes before I’m seen by the nurse let alone the doctor. I always arrive early. And I always wait. …More Like Manny N Manny N 6 reviews·3 photos 2 months ago Amazing staff and very professional. Even after a grueling three hours (not because they were slow) of physical examinations and testing, their kindness and dedication never faltered. Definitely would recommend. …More Like Carina Pena Carina Pena 2 reviews a month ago The physical therapy team is absolutely amazing. Every time I walked in, they fostered an uplifting and energetic environment. They are very informative and provide great detail when answering questions. Alvs Mondares always challenged me …More Like Justin Griggs Justin Griggs Local Guide·16 reviews·7 photos 3 months ago Fine care but wait times are atrocious. I waited a very long time in an exam room anybody checking on me and was only seen after I reminded them . I had been waiting over an hour in the exam room after waiting an hour in the waiting room. I …More Like Savannah Henderson Savannah Henderson 2 reviews 3 months ago The actual nurse practitioner and doctor were great. They listened and explained everything effectively and I got the treatment I needed quickly. However the tech, Jesus, that took me back for initial testing and questions was a little …More Like JD Maynard JD Maynard 6 reviews a month ago Attending was adequate but rushed. Physical therapy seemed to make it up as it went along. I didn't feel like there was a plan,merely this is related so here we go. I asked for a release because I didn't feel confident that there was any …More Like Janet Taylor Janet Taylor 4 reviews 3 weeks agoNew The doctors and PT are amazing! But the staff at the front desk are rude and are not nice. I see how they talk to other people in line at front desk and same treament as myself, the are rude and have little patience. Its almost every time i have to check in and same experience-rude. Like Sofia Cardenas Sofia Cardenas 2 reviews 3 months ago Long wait for urgent care (4 hours) but great quality of care. Doctor listened, ran labs, and started antibiotic’s immediately. Received a call back first thing in the morning to report lab results and confirm treatment. Like Jessee Hackworth Jessee Hackworth Local Guide·18 reviews·2 photos a month ago DO NOT GO HERE!!! My wife and I came here for her employment screening. We were one of the first …More Like Andrew Foster Andrew Foster 4 reviews·1 photo 6 months ago Terrible experience I came for a Firefighter physical. After mt audiogram and vision test the tech sat me down to to wait for mt urinalysis and she forgot me for 25 minutes. It wasnt until another tech noticed me and helped me out. During …More Like Tanya Murguia Tanya Murguia 7 reviews 5 months ago The physical therapists are amazing! The front desk is awesome, they try their best to get you assisted, have the patience of saints and get you in quickly. The doctors are kind and listen to your needs. Like Anna Curia Anna Curia 1 review a month ago The front office was so welcoming, professional and helpful. The lab techs were amazing as well. I love this place! Like Angie Flores Angie Flores 3 reviews 7 months ago The staff is super friendly and helpful! They made the wait pleasant and were really understanding. I needed a couple of authorizations and they were able to help right away. Most of the staff is also bilingual which is a great help! I loved this clinic as well as the treatment. 1 Heather Haworth Heather Haworth 3 reviews a month ago I was instructed to go here for a pre-employment physical. Even after scheduling an appointment I had to wait an hour and a half to be seen. The physical itself was quick and easy but the wait time is ridiculous for someone that works full time. Like hasley 2.0 hasley 2.0 3 reviews 5 months ago Got my TB test there, returned to get it read. They looked at it and even touched it then told me I was ok to leave. Except it was never entered in the system and I was placed as a no show. Be sure to have them fill out your sheet or get proof or at least a name of the person who read it. Like Robert DeNovellis Robert DeNovellis 13 reviews·1 photo 7 months ago Got there at 4:45pm. They close at 5pm. I understood it was close to closing, so I was hoping to get in but not expecting it. They kindly registered me for my screening. Emily was great! Fast and efficient. I was in and out of there in like 10 minutes. Great job to everyone there! 1 Brian Sanders Brian Sanders 3 reviews 2 months ago Personal work well together . They were all very nice and had a great attitude. I could tell they were there to help and enjoyed their profession. Like Nathan Scott Nathan Scott 1 review 6 months ago I showed up early for a 1 hour standard employment medical screening appointment that took over 3 hours. Good thing I didn't have anywhere else to be. Unprofessional, disorganized, messy, cluttered facility, multiple mistakes by staff. Like Amanda Blaisdell Amanda Blaisdell Local Guide·20 reviews·10 photos 10 months ago I had the best experience at the La Mesa Concentra. This was my first time at this location and I can say hands down this was the best care I have received. The guy at the front desk was welcoming and polite. What really made me make this …More 1 Neville Pinto Neville Pinto Local Guide·30 reviews·126 photos 8 months ago My first impressions was how clean this establishment was. The front desk employees were efficient and professional. …More 1 Heidi Hauser Heidi Hauser Local Guide·18 reviews·9 photos 7 months ago I waited over 45 minutes in the exam room for the doctor to come in and tell me my injury is not work related and I would be better served in a family practice setting. He did not have an ex-ray but diagnosed me based on his assumption and …More Like SDSweething SDSweething Local Guide·22 reviews·9 photos 10 months ago This place is insanely busy, especially at opening hour! I arrived at 0745 for a walk-in drug test and TB test for employment. I waited for 0800 opening with 8 other patients. The staff accommodated me (thanks Izabel ... hope I got your …More 1 sabrina Martin sabrina Martin 1 review 6 months ago My nurse there was super nice and gentle with me. I can’t remember her name but she was so great I think it might have been Marcella?? But she was great Like Veronica Espinoza Veronica Espinoza 4 reviews 4 months ago The nurse helping me was very helpful, sweet kind, and professional. Also, my doctor was also fast, helpful, sweet and kind. Like Christian Pineda Christian Pineda 2 reviews 7 months ago I went there for a preemployment test and the receptionist told me I would be there 3 or 4 hours total. I thought the guy was joking at the moment so after about 30 minutes, they let me in to the back took my high my weight my blood …More Like EF W619 EF W619 5 reviews 7 months ago Went in to get a 6 panel test. Only needed to find out what level of THC was in me but the lady told me the only way to get that was a 6 panel test and sent to lab. Apparently the lab messed up and only gave me a 5 panel test when I paid …More Like Marta Leyva Marta Leyva 3 reviews a year ago I was very pleasantly surprised by the staffs, helpful and kind attitude. Although the wait time is absolutely ridiculous, I got really lucky and was called to the back in 15 minutes. I split my appointment into two visits and that worked …More Like Lawrence Murphy Lawrence Murphy 6 reviews·2 photos a week agoNew Very good and quick services, all the staff were nice no complaints 👌🏾 Like Arnessa Rickett Jones Arnessa Rickett Jones 55 reviews·10 photos 7 months ago THE WORSE MEDICAL FACILITY WARNING - DO NOT COME HERE. My son came here for pre-employment physical exam appointment time at 11:45am and he did not leave until 4pm. Checking in was horrible. The MA behide the counter was rude and …More 1 J G J G 11 reviews·5 photos 8 months ago As a walk in with no appointment I was pleased on how quickly they saw me for my pre-employment medical screening. All my exams, TB, physical, urine test, was completed within an hour. They are competent in their scopes of practice. Like CC hightower CC hightower Local Guide·15 reviews·12 photos 10 months ago The front office staff were very helpful and they seemed to be very happy to help me. The nurses were very informative and through with all my medical information. The doctors very respectful and empathetic during my visit. This facility gets a 10 out 10 for me. Like Mike Raigoza Mike Raigoza 7 reviews a week agoNew They were very professional, very efficient, and extremely kind. IMPRESSIVE!!! Like Hendrix Villafuerte Hendrix Villafuerte 1 review a year ago So I did wait here for 3 hours as a walk in for a preemployment job physical. I was already so tired and anxious from waiting. But everyone I encountered was super friendly, especially the Physical Therapy team. …More Like Response from the ownera year ago Thank you, Hendrix! We appreciate your patience and are thrilled to hear that our team made your visit enjoyable. We think Al and his team are pretty awesome too! Topher Topher 2 reviews 6 months ago Went for annual hearing exam. Technician slammed the door on my feet cause the booth was to small for me. Then they put me in an exam room that had garbage on the exam bed and exposed wires coming out of the wall with the wall thermostat …More Like victor I victor I 1 review 9 months ago Just wanted to say mrs,Rosa the x ray tech was very very respectful to me. Very respectful with me being trans and usually no one is that nice. She is Hispanic mature woman and it can be very scary in the aspect in quality of healthcare for …More 1 Jovi Jaureg Jovi Jaureg 6 reviews·1 photo a year ago Was there for a work related physical that was needed. Waited three hours before being seen just to be told to go back outside because there was no room after they took my weight and got other info. Once back in the room, they told me they …More 2 Jaime Kincaid Jaime Kincaid 1 review 2 months ago Very fast and easy process for employment pre-health checkup. Was in and out within the hour Like Portland Bates Portland Bates 1 review 9 months ago The staff was amazing! I didn’t have an appointment and walked in and the front desk staff was polite and accommodating. Everyone was friendly and made me feel comfortable and I was in and out. Like Dharma Mitchell Dharma Mitchell 9 reviews a year ago The wait is going to be long regardless if you go to urgent care for a fit mask test, mine was close to an hour. However with the sharks shows on the tv in the waiting room and the kind front desk staff being upfront about how long the wait …More Like Reyna Sandoval Reyna Sandoval 5 reviews 4 months ago Clean and organized, but the staff, I must say, are not friendly at all; not a smile from any of them. They are the face of the clinic. Like Christina P Christina P 36 reviews·20 photos a year ago Had a wonderful experience at this Concentra. A previous location did not have the lab tubes I needed and on the phone with the La Mesa location, they were patient and super helpful on the phone. Wait times without an appointment was under 15 minutes. And shout out to Ivett who did my flu shot and labs she was incredible. Like Dawn Eason Dawn Eason 7 reviews·6 photos a year ago I had to go to Concentra, in La Mesa, CA for a drug test (New Hire). I didn't have to make an appointment, I walked in. It took approximately 15 minutes to be called for the test. The test results were in within an hour. This was painless and easy. The staff were professional and easily understood. Thank you all Like Bryan Bryan 3 reviews a year ago Ms. Rosa (X-Ray Tech) was awesome! She was very friendly & welcoming as soon as she called my name for my physical. She kept me laughing & smiling the whole time. Her personality will put a smile on anyone’s face. If only there were more Rosa’s in the world :) Like Response from the ownera year ago Thanks for the kind words, Bryan! Our team appreciates your feedback and we're so glad to hear that Ms. Rosa made your visit enjoyable. We'll be sure to pass along your compliments to her. Have a great day! Carleigh Orth Carleigh Orth 1 review a year ago Awful experience!! I had to wait 3 hours to see doctor with an appointment for TB test & Physical. I had to return to bring medical clearance form, waited another hour as they said I needed to meet with doctor again. Then I was told after …More 1 john meyers john meyers 2 reviews 3 months ago I went for a physical and it went great. But drug tester was slow to test, but then in a hurry when it was time to home Like anthony iraci anthony iraci Local Guide·44 reviews·1 photo a year ago First time here and more visits to come. So my first visit I had to stand around and wait to be helped. They looked at me several times and no reactions. I would expect a hi welcome can I help u. I got no response. Then she had me feel …More Like Wallh Hernandez Wallh Hernandez 2 reviews a year ago The person who helped me was named Bridget and she was very polite and caring. She seemed interested in my care and sounded compassionate. Most ladies that work in urgent care look annoyed when I come to check in, but this facility hires empathetic and patient employees. 1 Response from the ownera year ago Thank you so much for your kind words and for acknowledging Bridget's exceptional customer service. We truly appreciate your feedback and we're glad to hear that you had a positive experience with us. Alex Tamayo Alex Tamayo 2 reviews 4 months ago Their were quick and nice I know they were just doing their job but they did a great job doing it Like Esther Moreno Esther Moreno 5 reviews 2 years ago Exterior wise this place was great. Very clean, organized, open parking and easy to find! Make sure to wear a mask and be prepared to wait a little longer than expected. But I was able to walk in for a TB test and only waited 20 min …More Like Charlie “Nutrition Nut” Mc Charlie “Nutrition Nut” Mc 3 reviews 4 months ago Check -in is quick and very helpful on any questions you may have. The receptionist has a smile as well. Like Bryan Perez-Hermosa Bryan Perez-Hermosa 7 reviews·1 photo 7 months ago Immediate service. Wait time was not long and the testing was comfortable and straight-forward. Friendly and knowledgeable staff. Thank you, Concentra team in La Mesa, SD. Like Rene Echeverria Rene Echeverria 3 reviews a year ago The staff here a Concentra La Mesa was wonderful! Everyone was very helpful and had a great attitude. I want to highlight one nurse specifically, Rosa Turk. She helped me with my general physical and patiently walked me through every step …More 1 Response from the ownera year ago Thank you, Rene, for your kind words! We're grateful to have staff like Rosa who goes above and beyond to provide exceptional care. We appreciate your feedback and look forward to serving you again in the future. Gina Hart Gina Hart Local Guide·11 reviews·17 photos 10 months ago I am at Concentra La Mesa therapy. Christian is my therapist and I want to say is is an excellent worker. He listens to all my needs n works with me on my drills. I have been to many other places n he is by far the best I ever had. Thank you Georgina Hart Like Laura Washington Laura Washington 8 reviews a year ago The reception staff weren't great. But Rosa Turk, who administered my test, was great. She had a terrific personality. Rosa would be the only reason I would go back to Concentra Urgent Care in La Mesa. 1 Josh Tansey Josh Tansey 1 review a year ago I arrived at the El Cajon Blvd location in La Mesa for a physical on April 21, 2023 at 11:30 am. I ended up being there until 4:30 pm- 5 hours for what should have taken 30 minutes. I only stayed because I was told by three separate staff …More Like Trevonne Ector Trevonne Ector 1 review 7 months ago It was a fast and smooth experience evett the nurse she was amazing very helpful and nice to me the doctor was cool the clinic was clean all the staff were great Like Melvin Ramirez Melvin Ramirez 5 reviews·1 photo 5 months ago Great service all around check in is quick and easy the nurses that take your vitals are nice and polite Like Michelle Servey Michelle Servey 5 reviews a year ago I want to first off by saying Dr. Smith has been amazing at the LaMesa Concentra. I wouldn’t be where I’m at today without him. My surgery went wonderful. The staff Cynthia and the ladies at front have been amazing. My physical therapy with …More 1 Response from the ownera year ago Thank you so much for taking the time to write such a wonderful review, Michelle! We're thrilled to hear that Dr. Smith, Cynthia and the rest of our team at Concentra La Mesa were able to provide you with exceptional care and support during …More jennifer reeves jennifer reeves 3 reviews a year ago This place was busy! Tons of patient needs but they get the job done. Come with no other obligations or schedule an appt. My nurse Ivett was a delight, amazing professionalism, and provided me with superb care/patient education as well on my TB ! PA Mia provided efficient excellent patient assessment. Like Response from the ownera year ago Thank you, Jennifer! We appreciate your kind words and are so glad to hear you had a positive experience with our team. We're grateful for the opportunity to provide you with excellent care and patient education. Anthony Yeung Anthony Yeung 6 reviews a year ago Rosa Turk Extremely nice kind human being, and made my appointment so good after a long wait, she was professional while being sweet and even let me go outside to get my glasses. She helped to calm my high anxiety during the TB test also! Like Response from the ownera year ago Thank you for your kind words, Anthony! It means a lot to hear that Rosa made your appointment a positive experience. We appreciate your feedback and are glad that she was able to provide professional and compassionate service. Tiffany Tiffany Local Guide·17 reviews·3 photos 7 months ago It took THREE AND A HALF HOURS to attend me for a pre-employment physical that LITERALLY took 3 minutes. THREE AND A HALF HOURS!!!!!!!!!!! oh and by the way, I am a CNA and I noticed the medical assistant took my vitals wrong lol. Like Cynthia B Cynthia B 4 reviews·1 photo a year ago I came in for my fit mask test and I had the pleasure of being taken care of Rosa Turk. She was extremely informative and was very attentive of every step of the test. She made me feel comfortable and at home! Thank you Like Response from the ownera year ago Thank you for sharing your experience with us, Cynthia! We appreciate your kind words and are happy to hear that Rosa provided you with exceptional service during your fit mask test. cristel motta cristel motta Local Guide·8 reviews·14 photos 8 months ago Worst place to come and get your pre-employment physical. My appt was at 2pm, got back and maybe 20 min after just to do my vitals. Been in the room waiting for the provider for an hour and a half. Only one provider working and so bad service Like Alman Jackson Alman Jackson 3 reviews 7 months ago Medical staff (nurses and doctors) were professional and courteous, office staff was friendly and attentive. Overall excellent experience. Like Carissa Young Carissa Young 1 review 3 months ago Everyone was kind and be accommodating. I’ve been to other Concentra locations in the past and I will continue to return to this one. Like Clara Minor Clara Minor 1 review a year ago original wait was for 3 hours. ended up waiting for 4. and then another 2 hours once i got back to a room. nurse didn’t take my vitals and then gave the provider a fake set of vitals. lots of inconsistencies in my documentation. overall, a pretty bad experience 1 Linda Pollard Linda Pollard 3 reviews a year ago No stars. I was told a 2.5 hr wait At 3 I said did I miss my name called? …More Like Amanda Perez Amanda Perez 2 reviews a year ago If I could give zero stars, I would. The doctor I saw was prejudiced and had a complete lack of understanding and empathy. The nurses were nice, as was the director of the clinic but that is it. I was pushed to the point of tears by this …More Like Janice Miller Janice Miller 7 reviews 2 years ago Very busy there. I'm not technology savvy. Louis was my God Send. He was so busy yet multi tasked the entire time I was there helping me. When my survey was complete & actually enjoyed waiting & watching. Louis was amazing!!! The busier it …More 1 F Bing F Bing 1 review a year ago Had physical therapy here with Al and his staff, great people, great results and they helped me with everything I needed to get my back better. Hopefully I don’t hurt myself again but if I do I am 100% coming back and would advise anybody …More Like jaime estrada jaime estrada 1 review a year ago The Physical Therapy staff at Concentra is amazing they are friendly and knowledgeable and always treat everyone with the upmost professionalism. I am able to see and feel my progress after ever session and I am very pleased with my experience during my rehab. 1 Khemi Life Khemi Life 5 reviews 6 months ago Absolutely, EXCELLENT service with speed!!! The representative was kind and professional at both visits. Very satisfying experience! Like Ann Baker Ann Baker 1 review a year ago My experience at Concentra Urgent Care was excellent! The Physician and Nurse Tech were friendly and very helpful. My only negative experience was at the Reception Desk with the man who …More Like Sheryl Go Sheryl Go 5 reviews·2 photos a year ago This is a great location to go. Very friendly and accommodating. My medical assistant or nurse was Rosa she is extremely good at was she does. She has the best work ethic and excellent customer service and amazing patient care. Like Brian S Brian S 42 reviews·4 photos 9 months ago The people who work there are true, polite professionals. The wait time did suck due to being a walk in with a workplace injury. But overall, a really good experience. Like Federico Rodriguez Federico Rodriguez 2 reviews 5 months ago The service was great, I was upset with my doctor because he ordered orthotics for me and we didn’t get a response Like jason bue jason bue 7 reviews 7 months ago Overall 3 stars. The staff is friendly but they are somewhat unorganized at the front counters upon check in and also a little slow, so be prepared to wait for an extended amount of time before being seen. Like America Perez America Perez 3 reviews a year ago What I love most about this clinic is the employees, one in particular named Bridget! She is so caring, helpful and just a lovely person over all! I absolutely love her and I think Concentra is very lucky to have her as an employee. 1 Response from the ownera year ago Thank you so much for your kind words, America! We are happy to hear that you had such a positive experience and that our staff, especially Bridget, provided you with caring and helpful service during your visit. C.J. Hussman C.J. Hussman 14 reviews·2 photos a year ago It was good. I thought the doctor was thorough and informative, showed she cares. The wait was excessive given I was the 3rd patient of the day, but overall I felt taken care of. Like Stanley Stephens Stanley Stephens 1 review 2 years ago Great location, lots of easy access to the office from the parking lot. Slow service and lack of spaced out seating area for the amount of walk in patients. Customer service was accommodating and very helpful. Long wait time for walk-in patients. However, once my name was called to check-in everything went really fast. 1 Theresa Francisco Theresa Francisco 10 reviews a year ago Poor management. Went in for a Tspot, they did not process the blood due to a holiday, did not inform client , did not reschedule or follow up with client. Client’s job wanted the results for employment status. Concentra did not inform …More Like Pablo Pablo 1 review a year ago I was there the other day for a drug screen and it seemed pretty full with patients . Not long after I sat down I got called by Bridget , she was so polite , made me feel comfortable. Thanks to her , she helped me get in and out of there . Amazing work !! 1 Response from the ownera year ago Thank you for your kind words, Pablo! We appreciate your feedback and are glad to hear that Bridget provided you with excellent service during your visit. April Mccarty April Mccarty 5 reviews 2 months ago Staff very unprofessional and not friendly at all. Rude and seem like they hate their job. . Like Jorge Andrew Guerrero Jorge Andrew Guerrero 4 reviews·1 photo a year ago Long wait time for me as a walk in, but they were very upfront about that when I was checking in. Doctor and MA's were very kind and efficient, so total room time wasn't too long at all. Like Diego Slumper Diego Slumper 6 reviews 2 months ago Great staff, very professional, organized and short wait times. Like Guillermo Martinez Guillermo Martinez 1 review a year ago I highly recommend coming to this concentra location, but I do want to give my appreciation to Rosa Turk. She was very helpful during my visit and helped me with my Audiogram and vision test. She goes above and beyond for all patients. Awesome location. Like Response from the ownera year ago Thank you, Guillermo! We appreciate your kind words and are grateful for your recommendation. Rosa is an exceptional member of our team, and we're glad she provided you with the assistance you needed. We're here to go above and beyond for all our patients. Aime Zuniga Aime Zuniga 11 reviews·3 photos a year ago Unprofessional speech used by nurse. VERY Unorganized… had an apt for 1pm they kept treating me like a walk in patient when they took over an hour to first grab me…. Then took over 2 hours to do a physical a drug test and fit test. Nurses …More 1 Chris Cather Chris Cather Local Guide·52 reviews·4 photos 8 months ago 10am appointment didn't start until after 12pm, and I was late to work as a result. I did not feel like my time was respected by the organization. Like Shonny Marie Shonny Marie 4 reviews·1 photo 2 years ago Upon my arrival I was happily welcomed by staff members . The MA that assisted me “Norvell” was outstanding ! He showed genuine concern about my illness & educated me on keeping up with my health ! I usually hate urgent care because it …More 1 Victoria Sistar Victoria Sistar Local Guide·88 reviews·39 photos a year ago Front desk staff good, xray tech on 8/2 was GREAT, PT (Christian) is good but the attending physician, I have nothing good to say about him in fact, I have quite of bit documented on his attitude, bed side manner, professionalism and arrogance. Like Sirach Perez Sirach Perez 49 reviews·2 photos 2 years ago I was sent to Concentra by a perspective employer. The thing that I didn't like was the counter help when you sign in. There is not enough people to help with the customer volume. The receptionist expect you to automatically know what to …More 4 E Bousquet E Bousquet 6 reviews·3 photos 5 months ago Denied care because I had been in a car accident. Given another offices card and was told they would not see me. Like Stacey Odell Stacey Odell 5 reviews 3 years ago I had an appointment and was told there was still an hour and a half wait. I asked, “Even if I have an appointment?” She said, “yes, they are running behind.” Then after about 30 minutes I heard another employee tell the person that checked …More 3 Gary Johnson Gary Johnson 1 review 3 years ago I went in with no appointment and had labs, drug screen and physical that had to be completed that morning. I don’t recall the gentleman’s name at the front desk but he was absolutely amazing! He greeted me with a smile in his voice, …More 1 Shannon Norris Shannon Norris Local Guide·15 reviews a year ago The immediate greeting at the front desk is the reason for the lower rating. Not helpful, very dismissive. I felt like I was "bothering" them. They weren't busy so that's not the reason and I have worked in Healthcare 20 years, it doesn't take much to make people feel you care. The back clinic staff, kind, helpful and very efficient. Like Grr Izzly Grr Izzly Local Guide·60 reviews·38 photos 6 years ago I've been here 2ice, both work related. It's always clean, yes, the wait is longer than I like, but I did not have an appointment either time. The staff is nice enough and though the paperwork is rushed through they did …More Like Manny Garcia Manny Garcia Local Guide·76 reviews·9 photos 2 years ago Came here for stitches when I accidentally cut my hand with my utility knife. Got told to check out another clinic on the other side of La Mesa because they might have a better wait time and could be cheaper. …More 1 Ricardo Garcia Ricardo Garcia 3 reviews 2 years ago Everything went well, as far as my experience went. It appears to me they under promise & over deliver. Went in at 9:00am as that was my appointment and was out of there around 10:05am which was great because an email previous to the …More Like Harry Davis Harry Davis 7 reviews·1 photo a year ago All skilled staffs are just amazing, they do not neglect your services, nor do they hesitate. Everybody is on their job. I’m gonna say this, without the embarrassment better than Kaiser in Sharp Rees Stealy on my own personal opinion and …More 1 Response from the ownera year ago Thank you so much, Harry! We truly appreciate your kind words and are thrilled to hear about your positive experience with our skilled staff. We're committed to providing excellent service and will continue to do our best. We appreciate your commitment to Concentra. 2kDreyy 2kDreyy 4 reviews·1 photo a year ago Loved Rosa she treated me as if I was her own son made me feel very comfortable with the TB test even though I’m scared of needles. Real example of someone who loves there job. Like Response from the ownera year ago Thank you so much for your kind words! It means a lot to us that we could make you feel comfortable during the TB test. We appreciate you letting us know about Rosa's exemplary service! Ty Lowe Ty Lowe 1 review 3 years ago Very quick in and out for a drug test I couldn’t of been more happy with the customer service. From the front desk to the back they were very nice and good at what they do . I believe the nurses name was Alyssa , she should be employee of …More Like Judith Navarrete Judith Navarrete 2 reviews·1 photo 4 months ago There were no issues. My experience was satisfactory! Like Lisa Armstrong Lisa Armstrong 1 review 2 years ago I came in for a physical VIA my work place. I went into check in and was told that they weren’t going to take anymore people appointment or not until after 1. It was 11. She was telling everyone that there where to many people already …More 1 Lorna L Lorna L Local Guide·37 reviews·11 photos a year ago The woman at the front desk was not friendly at all. She seemed annoyed to be there. Didn’t even crack a smile or answer how she was doing when I asked. The woman who did the drug test was very sweet; however. 1 Lauren Farahnak Lauren Farahnak 12 reviews·10 photos 3 years ago I had to come here for a pre-employment physical. I made an appointment last week and was at the office for two hours before needing to leave to relieve my nanny. When I left, the doctor still had another patient in front of me. I took the …More 3 Yvette Morales Yvette Morales 5 reviews·1 photo 5 years ago Very disappointed. As soon as I walked in the receptionist pointed at his head set and just had me waiting there. No privacy whatsoever for patients. He continuously asked what exactly we were here for and again, no patient privacy. …More 3 Response from the owner5 years ago We are very sorry for your poor experience. If you would like, please send us a direct message with your contact information so we can discuss with you further. Adriana Lovett Adriana Lovett 2 reviews a year ago Concentra Urgent Care (La Mesa area) is absolutely horrible and unprofessional. Having an appointment is entirely pointless especially for blood draws. Why continue to schedule patients for blood draws after the courier picks up at …More Like T Walters T Walters 2 reviews 4 years ago The gentlemen at the front desk was extremely rude. I went for a pre-employment drug screen and physical and was told it would take about two hours. The whole experience lasted four hours. When I asked the front desk If I could schedule an …More 5 Marleen Marleen 11 reviews 2 years ago The employees have walkies and you could hear them report patient names and everyone in the lobby could hear. …More 3 claire bondy claire bondy 5 reviews 4 years ago Went for a pre-employment physical at the La Mesa location. The man at the front desk was friendly, helpful, welcoming, informative, while training a new employee. His name was Louis. The med tech and the MD entered my exam room and got to …More 3 Renee Briggs Renee Briggs 6 reviews a year ago Concentra employees are very professional, kind, and concerned about me. From the time I walk through the door until I leave, I am cared for. Dr Leonard Costantini is awesome, he takes time to explain my health and show his concern. He made me feel comfortable. I am glad to be under Concentra care. Like Sky Decipulo Sky Decipulo 2 reviews 2 years ago Horrible customer service from the front desk. More specifically an employee named Louis was highly unprofessional, rude, and provided very very poor customer service. He mocked individuals who have disabilities, played favoritism with the …More 7 Crystian Baird Crystian Baird 4 reviews·7 photos a month ago Took 2 hours to get a physical and a drug test. Way too long! Like Selena Jordan Selena Jordan 5 reviews·5 photos 2 years ago Gave me a hard time about the form from my employer because they didn’t know how to interpret the directions. Exceedingly long time to check in- everything has to be written on paper. In 2022, why aren’t they using electronic client files? …More 5 Erica Schott Erica Schott 9 reviews·4 photos 6 years ago Entire staff was on lunch break when I arrived. Had to wait an hour an a half to do a 2 minute drug test. No one told me that when I arrived, I could have run errands and come back. Poor customer service in my opinion. Once i was finally …More 3 Amanda Larson Amanda Larson 1 review 10 months ago Came here for pre employment physical exam, one of the review says to go before 8 am which I did, checking in was horrible, MA behide the counter was rude and unfriendly, it took forever to check in and get seen by anyone, after 4 hours I walkout without seeing the doctor, I will never return to this location. Like J J 1 review a year ago Horrible service. A costumer snapped on me while waiting in line and I responded back to the costumer and management took her side cause she was white and kicked me out and canceled all my appointments. The customer was the one that started it but because I responded and I’m not white I was kicked out. Like MOHAMED MOHAMED MOHAMED MOHAMED 1 review 3 months ago I like this concentra .. all staff are friendly open.they are great helper Like Carroll-Ann Daly Carroll-Ann Daly 8 reviews 2 years ago I was impressed with the teamwork of the staff. I appreciated their overall friendliness during my visit. At the end of my visit there was an error in my out pocket charge and they fixed it on the spot. I recommend this clinic location without reservation. Carroll Like Melissa Charbonneau Melissa Charbonneau 3 reviews 2 years ago Appointment at 2 pm for a physical and drug screening. After an hour in the waiting room I finally was taken back for my drug test. After an hour waiting in the patient care room I finally saw the doctor. I asked how much longer and they …More 4 cynthia cervantes cynthia cervantes 3 reviews 10 months ago Went here because my new job sent me to get my physical, TB, and Flu shot. They are all nice, fast, and professional. Like Anne Partington Anne Partington 3 reviews a year ago The Doctor was extremely competent, thorough and completely caring, and professional!! And she and all the others were very, very helpful and cordial!! I give my whole experience there, an A+. Thank you so much!! Like Charles C Charles C 8 reviews 5 years ago The entire staff was helpful & polite. The employees in the back made the experience fun instead of too serious like most medical offices. They seemed to love their jobs & it showed! That says a lot about a company in general. Great job jobs 1 Carolyn Mills Carolyn Mills 2 reviews 2 years ago Very clean facility and compassionate staff. I always feel listened to and well taken care of at this Concentra location. Jenny always goes above and beyond. She is a hard worker with an awesome energy! She is always a delight to see! 1 Gary Cook-Valdez-Fernandez Gary Cook-Valdez-Fernandez Local Guide·28 reviews·25 photos 3 months ago I was seeing right away and. The people there were a tenant and made sure that I was taking care of Like super mommyo super mommyo 7 reviews·1 photo 3 months ago Such an unprofessional place. The woman behind the desk, Cynthia, was rude from the time I called her because I was lost. Their new location hasn't been updated in Google maps apparently. Once I got there the rudeness continued. She made me …More 3 Response from the owner3 years ago We’re sorry your experience with Concentra was not what you expected. Our goal is always to deliver high-quality care in a safe and healthy environment. We are taking appropriate measures to address the specific situation you identified. In …More Merida Rojas Merida Rojas 6 reviews·2 photos 3 years ago Got a small injury at work and came in around 10am on a Tuesday and Luis at the front desk was so nice and they took me in real fast! Then I met Jay who was soooo sweet and gentle! Makes you feel comfortable and treats you like a friend …More 2 Pam Torres Pam Torres 1 review 4 years ago The gentleman at the front desk was very helpful and welcoming. The young lady that took me to the back to get my drug test done wasn’t too friendly. It seemed that she didn’t want to be there. Customer experience is everything! Like Mary Keller Mary Keller 8 reviews·1 photo 4 years ago I could not have had a better experience. I had Cam for two of my visits in one week and he made my occupational health visits as painless as possible! The wait time was short and everyone I interacted with was so friendly! Highly recommend! 1 Candace Eldridge Candace Eldridge 9 reviews·1 photo a year ago Called late Friday right before closing, friendly staff answered the phone and answered my dumb questions. Showed up and check in was efficient with friendly staff. Rosa the MA was exceptional from her welcoming to the whole process and the …More Like Rob W Rob W Local Guide·18 reviews 2 years ago THIS COMPANY NEEDS TO BE OUT OF BUSINESS! They are just shuffling as many patients through as possible to get paid. THEY DON'T EVEN LOOK AT YOUR FILE! After you wait 30 minutes to an hour AFTER YOUR APPOINTMENT TIME (because they cram in …More 2 Mab7n Mab7n 5 reviews 4 years ago Louis is not willing to work with you. Staff seemed disgruntled and angry that I came in before my scheduled time even though I called ahead of time and they were expecting me. They told me It was going to be at least an hour or more to …More 3 Marwan Dabbagh Marwan Dabbagh Local Guide·58 reviews·14 photos 5 years ago Dealt with an unpleasant front desk personnel: Mr. Louis not sure what was with his attitude (over the phone and in person too) that was when I called ahead and came in for an occupational test. Nevertheless, the back (health staff aka real …More Like MARTHA ELENA GARCIA MARTHA ELENA GARCIA 3 reviews a year ago I thank Dr Constantini, DO., he was very professional, his soothing caring voice made me feel very comfortable and his offer to provide a Chaperone during my visits showed he very much cares for his patients’ wellbeing. Martha Garcia Like Anna Eakins Anna Eakins 2 reviews a year ago Staff did a good job on the pre-employment exam and all needed tests. The negative would be how long everything took even with having scheduling an appointment a week in advance. Like Melissa Isaac Melissa Isaac 5 reviews·1 photo 5 months ago Very short wait time. Friendly staff. Seamless visit, Like Cheri Lynn Murrell Cheri Lynn Murrell 7 reviews 4 years ago I waited 5 days to get an appointment for a prework physical and waited almost an hour. It would have been ok if they told me what to expect but it was really frustrating to sit outside to fill out paperwork when it was cold. (Pandemic …More Like LASHANDRA LASHANDRA 1 review 4 years ago The guy at the front desk was super rude. I was so shocked how unprofessional he was. He made me so uncomfortable and he was talking very loudly to people about their personal medical problems. I really hope I don’t ever have to go back …More 4 Liam O'Neil Liam O'Neil 3 reviews 3 years ago Concentra is a great place to get your pre-employment tasks done. They are fairly quick and efficient. No problems with them, in and out. Plus they send your info directly to your company so you don’t need to worry about faxing anything etc. Keep up the good work y’all! Like JM Sanchez JM Sanchez 2 reviews 3 years ago It was an overall positivity experience. I was greeted, my presence was acknowleded. This is what humans in general want. The older man that was at the front desk was proficient and efficient. I was in and out in let's than an hour. I still had sometime left to get a bite to eat. 1 Bobby Donohue Bobby Donohue 1 review 11 years ago Had a Workers Comp injury and had 4 appointments with Dr. Nyguen. Unfortunately for the other reviewers, I had no problems every time I went in. Even w/o an appointment I was seen within an hour, much less than I could say for Alvarado …More 1 Jesse Ortiz Jesse Ortiz 2 reviews 2 years ago Yea don’t go here I came here in 2017 and now I’m there once again in 2019. Both times I went to take a physical for work with an appointment and both times I had to wait over 2 hours to be seen by anyone ridiculous. Update 2022 I also went …More 3 Josue Sanchez Josue Sanchez Local Guide·10 reviews·8 photos 3 years ago Honestly this place has the worst time management I've ever seen! If i could give negative stars ohh believe me I WOULD! Been here for nearly 3 hours for a drug screen. Came in with max 3 people in front of me and still nothing. Its a …More 2 Helen Gutierrez Helen Gutierrez 2 reviews 6 years ago Thank you so much for such great service. I was thrilled to be seen on the same day that I called since the screening was for pre employment. Vesonia was very professional and courteous. Max was extremely professional while drawing my …More Like Mercy C. Mercy C. 6 reviews a year ago Went for a fit Test. Rosa T. Did my fit test which went very well. She was very knowledgeable, the process was quick. Overall great experience. Like Response from the ownera year ago Thank you, Mercy! We're glad to hear that your fit test with Rosa T. went well and that you had a great experience. We appreciate your feedback and your visit to Concentra! Samson Soane Samson Soane 4 reviews a year ago I went in for a quick company drug test front desk service was amazing and quick. Got out of there less than 20 minutes flat. Recommend Concentra to anyone new! Like Christy Christy 9 reviews 6 years ago I have had a great experience with this clinic , the staff is very friendly they offer you water and snacks, I don't know of any other clinic that does that, also Dr. Olsen was very professional, kind and answered all of my questions. For …More Like Carl H Carl H Local Guide·21 reviews 11 months ago Very good experience for a first timer! All were very professionals! I could easily visit this urgent care facility again! Like Victor Schloss III Victor Schloss III Local Guide·157 reviews·194 photos 6 years ago Cam and everyone there at HealthWorks La Mesa are professional as well as personable! I’ve been attending various health works throughout the county for at least 15 years and they are by far the best! From the front desk to the MD everyone …More Like Ay Ay 6 reviews·1 photo a year ago My dad went to see dr Leonard Constantini and he was very helpful and kind. He took the time to listen to us and understand everything that was going on. I would definitely recommend going to him! Like Courtney Reardon Courtney Reardon 3 reviews a year ago If I could give them 0 stars I would! They are NOT HELPFUL whatsoever! I go to Urgent Care to get seen and the receptionist asks if I took a Covid test. She tells me to take a Covid test, but doesn’t tell me that I have to go to a specific …More 1 Dani NotAmechanic Dani NotAmechanic 14 reviews·5 photos 3 years ago Was sent here for a pre employment drug Screen. Waited 45 minutes to pee in a cup. Long time to wait when you have been holding out on using the restroom. The staff was friendly however the woman who administered the urine test was not …More 2 Joann Celeste Joann Celeste Local Guide·117 reviews 4 years ago I was scheduled to take an out-of-state, pre-employment drug test. When I called in advance, I was told by Concentra staff that I needed to provide a kit. Staff told me they would check to see if a kit had been sent and call me back. Staff …More 3 Lisa Gilliland Lisa Gilliland 4 reviews 2 years ago They cannot see people in a timely manner! People with appointments are pushed to the back and forgotten! Our time is valuable too! Why should we have to wait over an hour for our appointment time to see the doctor? Why don't they have appointment time doctors and injury doctors? This is ridiculous! 2 Ella Dominguez Ella Dominguez 2 reviews 3 years ago Never go here. I am an EMT for San Diego county who got injured while on duty. I came to concentra to look for PT or acupuncture. The Doctor here is the worst doctor I have …More 3 Ash Dev Ash Dev 9 reviews·1 photo 7 years ago They turned me away because I was an international student. WORST HEALTHWORKS! Went there to get tested for the flu and my insurance told me that they would be covering me for the charges at this particular clinic. They sent me away saying …More 4 Response from the owner7 years ago Hello Aishwaryaa, Thank you for taking the time to provide us with a review. We are very sorry …More Kelly A Kelly A 2 reviews a year ago The gentlemen that helped me in the back was very kind and patient. The front desk staff are extremely rude, unwelcoming, and had very annoyed faces the entire time. Like Richard Picard Richard Picard Local Guide·21 reviews·32 photos 2 years ago Came here to get a hair drug test done and the lady completely did a botched job. I had to go to my hairstylist to fix it and spend money. Luckily she was able to fix it by fading. I also waited 2 hours to even get a drug test done.. 5 Alexis Anderson Alexis Anderson Local Guide·24 reviews 2 years ago Came here for a drug screening. They were able to squeeze me in last minute. I was ready to pee so I knew I wouldn't take much time. It was quick and efficient and that's really what I'm looking for when I'm doing stuff like that. 1 Kylee Satterfield Kylee Satterfield 1 review 6 years ago I had an apt for a work physical at 9 am and I didn’t get seen until 12, there were walk ins that were seen before me. Normally I wouldn’t mind waiting but I have a six month old and didn’t have a reliable babysitter then the dr came in for …More 1 Lilian Heng Lilian Heng 1 review 3 years ago The examination takes 20 minutes in total but the waiting was an hour. I was the first customer, that made an 8am appointment. It should take this long for a quick urine/eye/physical review. Like Tasha Smith Tasha Smith 1 review 8 years ago NO STARS WARRANTED..... OTHER THAN PHYSICAL THERAPY AND ACUPUNCTURE TEAM, THE SERVICE IS HORRIBLE!! Dr. Olsen never took the time to even pay attention to my complaint or pain. What doctor comes into a patient's room with no pen or chart …More 1 Response from the owner8 years ago Hello Tasha, Thank you for reaching out and providing us with a review. We assure you that …More Sean Malabanan Sean Malabanan 2 reviews·2 photos a year ago Rosa did an excellent job. The place was clean, the employees were nice, and very helpful with assisting me through his process. Like Shirley Shirley 1 review 11 months ago Staff was Very Professional and Attentive. Xray technician was Very Helpful. I Appreciate the Staff. Thank you. Like Ramon Vazquez Ramon Vazquez 1 review 4 years ago Not sure if they just overbook their appointments or what but every time ive gone in for an appointment set up prior to my visit, im left waiting for an unreasonable ammount of time. Last time 3 people who walked in after me gor admitted …More 3 Chandler Banta Chandler Banta 1 review 4 years ago The facility is great! I was in and out in less than an hour and definitely appreciate the quickness of the staff as well as the friendly interaction I witnessed with each patient …More Like Erika Puentes Erika Puentes 3 reviews a year ago Rosa and Dr. Z were both kind, and made this experience smooth and efficient. I appreciate the care they provided, even with being so busy. Like Response from the ownera year ago Thank you, Erika! We're grateful for your kind words and glad to hear that Rosa and Dr. Z made your experience smooth and efficient. We appreciate your understanding during our busy times. Katia Klinesmith Katia Klinesmith 2 reviews 3 years ago This urgent care is run so efficiently and all the staff and doctors are so kind and helpful. I really appreciated everyone there from office staff to lab techs to doctor. ! If you need an urgent care I recommend this one in La Mesa. Like Keitha Cobb Keitha Cobb 2 reviews 2 years ago This was my first time visiting this urgent care and Jenny was absolutely amazing this was the best doctor appointment I had we need more medical assistance like her around. Jenny really made my day thank you so much. J Like Oga Faumui Oga Faumui 1 review 6 months ago Great people and you're in and out quickly getting what you need done. Like Eden Baheru Eden Baheru 2 reviews 2 years ago I went to the la mesa location and I got an excellent service from them from the first approach to the end. They are very professional and the waiting time was less than 20 minutes. Thank you very much all employees who work in this location. 1 Dante Sotelo Dante Sotelo 8 reviews·3 photos a year ago The staff and doctors have to compassion for Patients. All they want is to release you from care as soon a possible. Like Kylon Rice Kylon Rice 6 reviews 4 years ago They sometimes miss that extra touch of friendliness and hospitality, but they’re usually quite fast and will get you in and out in a hurry, which is just fine for my medical needs. Like Judith Bradfield Judith Bradfield Local Guide·63 reviews·13 photos 5 years ago Helpful and friendly Professional Service. Long-wait, but well-worth the time! Thank-you for being patient with me as I wasn't the best Patient! Like Suavecito Quatrocinco Suavecito Quatrocinco 3 reviews a year ago Rosa Turk X-Ray Tech …More 1 Response from the ownera year ago Thank you so much for your kind words, Suavecito! We appreciate your feedback and it's great to hear that you had a positive experience with Rosa. Mary S Mary S 2 reviews 5 years ago Don’t bother making an appointment at this place because they still make you wait 2 hours after your appointed time. Parking is awful too. Go somewhere else if you can. 3 Connie Arberry Connie Arberry 1 review 3 years ago Everyone that I came in contact with that work for this company had great customer service very friendly I didn't wait long at thumbs up Like Jancy Carranza Jancy Carranza 2 reviews a year ago Rosa Turk from Translated by Google・See original (Spanish) Like Response from the ownera year ago Thank you so much for your kind words, Jancy! We're glad to hear that Rosa provided excellent service and that you were pleased with your experience at our facility. We appreciate your feedback and hope to continue providing exceptional care in the future. Mariana Andretti Mariana Andretti 1 review 10 months ago My experience with Rosa Turk was EXCELLENT 10 out of 10 very friendly excellent human being is what patients need people like her Congratulations Rosa Turk Translated by Google・See original (Spanish) Like Abby Velazquez Abby Velazquez 3 reviews a year ago Rosa Turk is an excellent person speaking my own language and an excellent person...I think she needs a big salary increase, not everyone speaks two languages, she made me feel like I was part of my own family... Translated by Google・See original (Spanish) Like Vi G Vi G 3 reviews·10 photos a year ago I arrived on time for my appointment and waited for 2 hours, I saw appointments pass by after me and when I asked they told me that according to them they didn't have rooms but they kept passing on more patients, what they did was they put me as a walk-in when I had my date that's why I waited so long. Translated by Google・See original (Spanish) Like bernardo meillon bernardo meillon 1 review 4 months ago U88ïExcellent service, professional and friendly bilingual staff, highly recommended. Translated by Google・See original (Spanish) Like Martina Vergara Martina Vergara 1 review 10 months ago Very nice person, very kind with a lot of patience, Miss RosySanchez, it is a pleasure that she has helped me. God bless her always. Translated by Google・See original (Spanish) Like Sofia Rendon Sofia Rendon 3 reviews a year ago Rosa Turk, the best doctors who treated me. Very kind and thoughtful! 100% recommended ask for her Translated by Google・See original (Spanish) Like Response from the ownera year ago Thank you so much for leaving a 5-star review, Sofia! We are glad to hear that you had such a positive experience with us, and that our staff and doctors, especially Rosa provided you with top-notch service during your visit. We appreciate your recommendation and hope to see you again if you ever need us in the future! Dalila Sandoval Dalila Sandoval 9 reviews·5 photos 6 years ago I had a good experience coming to this place. Every time I go they greet me with a smile and everyone is very friendly. From the secretaries and therapists, everyone treats me well and I feel very comfortable. Many thanks for everything. Translated by Google・See original (Spanish) Like alpha619 alpha619 4 reviews 10 months ago Thanks to Rosy Sanchez, very kind and professional Translated by Google・See original (Spanish) Like Alfonso Camberos Jr Alfonso Camberos Jr 1 review a year ago My mom likes the services here! Thanks Brigid for your help! Translated by Google・See original (Spanish) 4 Response from the ownera year ago Thank you for your kind words, Alfonso! We appreciate your support! Javier gonzalez Javier gonzalez 1 review 3 years ago They are very friendly and help you with any questions you have and that is good and pleasant for you, the attention they provide. Translated by Google・See original (Spanish) Like Ana Ramirez Ana Ramirez 1 review a year ago Rosa Turk is very kind and efficient at her job. Translated by Google・See original (Spanish) Like Response from the ownera year ago Thank you so much for leaving a 5-star review, Ana! We are thrilled to hear that you had such a positive experience with us, and that our staff, especially Rosa provided you with kind and efficient service during your visit. abraham lopez abraham lopez Local Guide·32 reviews·7 photos 2 years ago Long waiting time and the staff at reception are usually not friendly if you ask them questions. Translated by Google・See original (Spanish) 2 Enedina De Dios Enedina De Dios 71 reviews·5 photos a year ago Quick administrative and medical attention, thank you for your work👌 Translated by Google・See original (Spanish) 1 Matilde Chávez Matilde Chávez 4 reviews a year ago Everyone very friendly and very fast service 👍 Translated by Google・See original (Spanish) Like Juan Rios Juan Rios 1 review a year ago Rosa Turk very attentive and professional Translated by Google・See original (Spanish) Like Response from the ownera year ago Thank you, Juan! We appreciate your kind words and are glad to hear that Rosa provided attentive and professional service during your visit. Maria Mariscal Maria Mariscal 1 review 8 months ago Excellent attention Translated by Google・See original (Spanish) Like Ron Soronen Ron Soronen 1 review a month ago Raynel Naranjo Mesa Raynel Naranjo Mesa a month ago Aereanna Wright Aereanna Wright 1 review a month ago Sandy Matika Sandy Matika a month ago Ace Boogie Ace Boogie 1 review a month ago Juliette Vassallo Juliette Vassallo a month ago
Services Offered
- Occupational Health
- Occupational Medicine
- Workplace Injury Care
- Telemedicine
- Pre Employment Services
- Travel Health
- Injury Care
Photos & Videos




Reviews
A Quick Look at Customer Sentiment
The reviews show a mixed experience at Concentra La Mesa where many patients praise the caring, skilled, and compassionate staff—especially standout employees like Rosa Turk and Bridget—while numerous patients also report long wait times, inconsistent front desk interactions, and communication lapses. Patients appreciate the high quality of clinical care and expertise but feel frustrated by delays and occasional unprofessional behavior.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Concentra Urgent Care. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Patients’ overall impressions are varied. Many recount feeling well cared for and express gratitude for efficient medical attention when it works, while others cite overwhelming frustration due to extended wait times and impersonal reception. The experiences range from highly satisfactory visits to those tarnished by disorganization.
Service Quality & Expertise
The clinical care and expertise received are frequently highlighted as positive aspects. Numerous reviews praise the competence of the doctors, nurses, and physical therapists, with several mentioning how professionals like Dr. Smith, Dr. Constantini, and the physical therapy team excelled. Some encounters, however, noted rushed examinations or technical oversights that affected the perceived quality.
Customer Service & Communication
There is a recurring emphasis on the courteous, friendly, and empathetic behavior of many staff members, notably at the back-end care like Rosa Turk and Bridget. Yet, communication issues at the front desk are also mentioned, with some patients describing the reception as dismissive or rude, which significantly affected their overall experience.
Value for Money & Pricing Transparency
While few reviews directly discuss pricing, a number of patients acknowledged that the quality of care, when delivered promptly, feels worth the wait. Some comments mentioned on-the-spot corrections of billing errors, suggesting that when issues are addressed, patients feel they receive fair value even if the cost was not a primary focus in their feedback.
Timeliness & Efficiency
Long wait times are a predominant theme, with several patients recounting delays that stretched appointments to several hours despite having scheduled visits. Although some appointments were managed within a surprisingly short timeframe, the inconsistency in timeliness—especially for walk-ins and pre-employment tests—remains a significant concern for many.
Professionalism & Trustworthiness
Many reviewers commend the professionalism of the clinical staff and highlight instances where employees went above and beyond to ensure patient comfort and trust. Nevertheless, there are reports of unprofessional conduct, particularly from some front desk staff and a few providers whose bedside manner has been described as rushed or even prejudiced, underscoring an area needing improvement.
Facility, Environment & Ambience
Comments on the facility itself are mixed. Several reviewers noted that the clinic is clean, organized, and easy to locate with ample parking, while others mentioned issues like cluttered exam rooms, exposed wiring, or privacy concerns. The overall physical environment supports patient care when managed well, but inconsistencies in maintenance affect the visitor experience.
Accessibility & Convenience
Patients appreciate the convenience of walk-in appointments and the availability of bilingual staff; however, there were criticisms regarding appointment scheduling, unclear waiting room procedures, and even outdated location information on digital platforms, all contributing to a sometimes frustrating experience when accessing care.
Problem Resolution & Follow-up
Some patients experienced satisfactory problem resolution with prompt adjustments in billing errors and follow-up calls for lab results, which enhanced their confidence in the system. On the other hand, a few incidents—such as lost test records and misunderstandings about scheduled procedures—indicate that the clinic needs to improve its follow-up and resolution processes.
Unique Strengths & Areas for Improvement
Notable strengths include a compassionate and dedicated clinical team, with individual employees like Rosa Turk, Bridget, and others frequently earning high praise for their personalized care. Critical areas for improvement involve reducing wait times, enhancing front desk communication, streamlining appointment management, and modernizing administrative processes to better meet patient expectations.
People Also Viewed
East County Urgent Care
- Urgent Care,
- physical therapy
- Walk-in Clinics
Valley Health Center Downtown
- Primary Care
- Pharmacy
- Connected Care+
- See More

Vermont Urgent Care & Multi Specialty Center
- Vermont Urgent Care
- Weight loss evaluations
- Physical exams
- See More
AFC Urgent Care Santa Clara
- Urgent Care & Walk-In Clinic
- Primary Care Services
- Walk-in Clinics
- See More
-
Visit Website
-
View Phone Number
-
Get Directions El Cajon Boulevard, San Diego, California
Working Hours
- Mon 08AM - 05PM
- Tue 08AM - 05PM
- Wed 08AM - 05PM
- Thu 08AM - 05PM
- Fri 08AM - 05PM
- Sat -
- Sun - Closed
Report a Problem for Concentra Urgent Care
Help us keep this listing accurate! If you notice incorrect details, report a problem below. Our team will review your submission.