Collision Consultants Auto Body & Paint Claim business

4.8 (533 reviews)

About

We are the only body shop in LA that is certified or factory trained by Maserati, Porsche, Audi, Mercedes-Benz, BMW, and Tesla. We also have a GM technician who is Corvette certified, and aluminum certified for the new Ford F150. For Asian cars (Lexus, Toyota, Infiniti, Nissan, Acura, Honda) we have another group of technicians specialized in...... See More

Services Offered

Fast Collision Service
Advanced Repiar Technology
Bumper repair
Auto customization
Check engine light
Auto general diagnosis
Auto vibration diagnosis
Auto exterior customization
Auto frame testing
Auto maintenance
Paint and scratches
Auto repairs
Auto steering and suspension repair
Routine automotive maintenance
Rear-end damage
Collision repair
Dent removal
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Auto frame straightening
Auto pre-purchase inspection
Auto mirror repair
Vehicle painting
Auto light repair
Auto windows and mirrors repair
Transmission leak inspection

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Reviews

4.8 (25 reviews)

4.9 (219 reviews)

4.8 (289 reviews)

A Quick Look at Customer Sentiment

Collision Consultants consistently impresses customers with its exceptional repair quality, expert handling of high-end vehicles, and a customer-centric approach that makes the entire process stress free. Clients especially commend the efficient turnaround times, honest communication, and thorough support with insurance claims, while noting minor delays with quote responses. Overall, the shop’s professionalism and attention to detail, led by dedicated team members like Sam, Monique, and Nick, make it a trusted destination for auto body repairs.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Collision Consultants Auto Body & Paint. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers overwhelmingly report a transformation in their auto repair experience, highlighting how Collision Consultants has turned stressful situations into remarkably positive ones. Repeat clients, some of whom have used the service multiple times for various vehicles, mention that their cars come back looking brand new, creating a high degree of satisfaction and loyalty.

Service Quality & Expertise

The reviews emphasize that the craftsmanship and repair quality are outstanding. Certified in numerous brands including Porsche, Lexus, Tesla, and more, the technicians deliver OEM-level work with perfect paint matching and repairs that exceed expectations. Many customers cite specific repairs on high-end vehicles and appreciate the detailed approach, ensuring that every repair, from dents to custom-fit work, is executed flawlessly.

Customer Service & Communication

Customers highly praise the dedicated support provided by team members such as Sam, Monique, Nick, and others who consistently deliver clear, friendly, and informative communication. Whether it’s coordinating with insurance companies, providing regular updates, or offering one-on-one guidance, the staff is lauded for making clients feel at ease and treated like family.

Value for Money & Pricing Transparency

Clients appreciate that the pricing is fair and often more competitive than other shops, with some noting quotes nearly half the cost of competitors. Many reviews highlight transparent estimates and no hidden charges, with efforts made to include all necessary repairs without nickel-and-diming, although a few customers have pointed out that initial quote responses can sometimes take longer than expected.

Timeliness & Efficiency

Time is of the essence for many clients, and Collision Consultants delivers by resolving claims in an average of 20.5 days, significantly faster than other body shops. While some delays are attributed to factors outside the shop’s control, such as insurance and parts logistics, the overall process is characterized by a smooth and efficient handling of repairs.

Professionalism & Trustworthiness

Professionalism is a cornerstone of the business, with numerous testimonials attesting to the honesty, integrity, and genuine care provided by the team. Customers feel confident leaving their cherished vehicles in the hands of experts who not only do the job right the first time but also stand up for their clients in negotiations with insurance companies.

Facility, Environment & Ambience

Reviews suggest that the shop, though modest in size, has a welcoming and clean environment that makes clients feel comfortable. The friendly ambience, exemplified by gestures like offering a coffee and making customers feel at home, contributes to a positive overall experience.

Accessibility & Convenience

Clients commend the ease with which they can access services, schedule appointments, and obtain timely updates. The business is noted for its punctuality, accommodating rental car arrangements, and even providing pickup and drop-off services, all of which contribute to a hassle-free service experience.

Problem Resolution & Follow-up

The shop stands out for its proactive approach in resolving issues—especially when dealing with insurance companies and complex repairs. Customers have shared stories of the team advocating on their behalf, securing OEM parts, and providing detailed follow-ups, which collectively help to reduce stress and ensure complete satisfaction.

Unique Strengths & Areas for Improvement

Unique strengths include the team’s deep technical expertise with a broad range of vehicle brands, their unwavering commitment to quality, and a personalized approach that makes every client feel valued. While virtually all feedback is positive, a small number of reviews mention the need for quicker initial quote responses and smoother first-contact experiences. Nonetheless, the overall impression is one of excellence and a continuous drive to improve the customer journey.

Collision Consultants Auto Body & Paint Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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