Collective Birth Claim business
About
We are Aimée Tom, Jasmine Swinson and Florence Chien, CNMs. We are three private practice midwives of color who combined our skills, strengths, and hearts to form Collective Birth Midwifery. We offer personalized care, with hour-long prenatals at our beautiful office space and attend births at Alta Bates hospital in Berkeley.Services Offered
- Midwives
- Prenatal/Perinatal Care
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Reviews
A Quick Look at Customer Sentiment
Collective Birth consistently receives high praise from clients for its empathetic, knowledgeable, and holistic midwifery care. Clients frequently mention feeling truly listened to and supported—from comprehensive, unhurried prenatal appointments to calm, reassuring labor guidance and thorough postpartum follow-up. The team’s blend of research-based expertise with genuine emotional care has transformed challenging birth experiences into empowering journeys, making the investment in their services well worth it.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Collective Birth. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Clients overwhelmingly express gratitude and relief, emphasizing how Collective Birth transformed what could have been stressful, even traumatic, experiences into deeply empowering and healing journeys. Many have shared that they ended up feeling like part of a family and that the care provided was life changing, truly exceeding their expectations.
Service Quality & Expertise
The midwives, including names like Flo, Jasmine, and Aimée, are consistently recognized for their extensive expertise, attention to detail, and ability to integrate both clinical knowledge and intuitive care. Clients noted that the team not only monitored physical health but also considered emotional and holistic needs. Their preparedness and ability to catch subtle health details helped reassure clients and deliver safe outcomes, even in high-risk pregnancies.
Customer Service & Communication
Reviews highlight the unhurried nature of hour-long appointments where every question was answered in depth. The team’s clear and compassionate communication—whether through in-person consultations, text messages during early labor, or follow-up emails—is consistently commended. Clients felt continuously supported and informed throughout every stage of the process.
Value for Money & Pricing Transparency
Many reviewers acknowledged that while the investment might feel significant, every dollar was well spent given the comprehensive, individualized care they received. The emphasis on personal well-being and the avoidance of unnecessary medical interventions reinforced the sense that the services provided excellent value and a cost-effective alternative to traditional models of care.
Timeliness & Efficiency
The team is praised for their prompt responsiveness, from quick email replies to immediate availability during emergencies like early labor scares. Clients appreciated the efficient scheduling of extended appointments and the ability of the midwives to deliver calm guidance during complicated or urgent situations.
Professionalism & Trustworthiness
Every review underscores the professionalism and reliability of the midwives. Clients felt that their concerns were taken seriously and that the midwives’ blend of clinical competence with warm, compassionate reassurance built deep trust in their care throughout challenging moments in pregnancy, labor, and postnatal care.
Facility, Environment & Ambience
Though the focus is on personalized care, the setting—whether in the hospital or through home visits—was noted for its calm and nurturing atmosphere. Clients mentioned that the environment, enhanced by community events and thoughtful postpartum follow-ups, contributed significantly to a peaceful and reassuring overall experience.
Accessibility & Convenience
Ease of access is a recurring theme, with clients praising the prompt responses via email and text, and the ability to schedule extended appointments that left ample time for discussion. The team’s commitment to being available—even during late hours—provided great comfort and contributed to a seamless care experience.
Problem Resolution & Follow-up
Reviewers noted that the midwives excelled at addressing complications, providing swift and thoughtful guidance whether it involved managing prenatal concerns, unexpected labor events, or postpartum issues like mastitis. Consistent follow-up, both during and after the birth, reinforced the sense of being in caring, capable hands.
Unique Strengths & Areas for Improvement
Unique strengths include a holistic, family-centered approach that goes beyond routine medical care. Clients value the fusion of scientific expertise with genuine emotional support, which has led to transformative birth experiences. While nearly every aspect of the service receives high marks, a few reviews hint at potential improvements in aspects such as further refining pricing transparency or additional communication regarding facility details. Nonetheless, the overall consensus is that Collective Birth delivers an exceptional, life-affirming experience that continues to set a high standard in midwifery care.
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Get Directions Colby Street, San Francisco, California
Working Hours
- Mon 09AM - 05PM
- Tue 09AM - 05PM
- Wed 09AM - 05PM
- Thu 09AM - 05PM
- Fri 09AM - 05PM
- Sat - Closed
- Sun -
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