Clean Roofing Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Clean Roofing. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers expressed high satisfaction with Clean Roofing, many stating they could not be happier with the end result. The majority of reviewers were relieved and grateful for the solid workmanship, while a few noted that the installation process, particularly for metal roofs, was stressful and did not meet their expectations.

Service Quality & Expertise

Reviewers frequently mentioned the excellent craftsmanship and detailed service provided by the team. Many reviews praised specific employees, including Micah, Miguel, and Geraldo, for identifying underlying issues such as dry rot and ensuring features like skylights and solar panel compatibility were addressed. Conversely, one review pointed out that the metal roof installation seemed inexperienced, resulting in craftsmanship issues and an excessive amount of oil canning.

Customer Service & Communication

There were many positive remarks about clear, prompt, and friendly communication during each project phase, with project managers sending detailed updates including photos and reports. However, a couple of experiences highlighted poor communication, such as delayed responses to follow-up inquiries and an unpleasant phone interaction that left a customer dissatisfied even before signing a contract.

Value for Money & Pricing Transparency

Competitive pricing was a common reason for choosing Clean Roofing. Several reviews mentioned receiving the best quotes among competitors, with detailed cost explanations and itemizations increasing customer confidence. On the other hand, some customers were disappointed by unexpected price increases on change orders and markup discrepancies, particularly on metal roof projects.

Timeliness & Efficiency

Many customers noted that projects were completed within promised timeframes and appreciated the punctuality of the team. Despite this, one review detailed delays due to material shortages and permit inspections, along with scheduling miscommunications that extended the project timeline beyond initial estimates.

Professionalism & Trustworthiness

Clean Roofing was often described as professional, courteous, and respectful, with crews who maintained high standards of cleanliness and care for the property. While the vast majority of feedback was positive, a few reviews mentioned instances of unprofessional behavior, such as improper handling of materials and a team member discarding important equipment without prior notice.

Facility, Environment & Ambience

Although the business does not operate from a traditional facility, reviewers praised the cleanliness and orderliness of the work sites. The crews consistently left the areas neat after daily work, although one case noted that loose materials and debris temporarily affected the surrounding neighborhood.

Accessibility & Convenience

Scheduling and accessibility were generally highlighted as strengths, with many customers finding it easy to initiate contact, receive detailed quotes, and schedule consultations. An isolated review, however, reported inconveniences such as last-minute requests for parking arrangements and difficulties managing neighborhood disturbances during the project.

Problem Resolution & Follow-up

Several reviews commended the team for prompt follow-up support and for returning to fix issues like dry rot or installation errors at no extra charge. In contrast, one customer felt that the resolution for a metal roof project was insufficient, with problems only partially remedied and the response limited to a verbal apology.

Unique Strengths & Areas for Improvement

Standout qualities included the team’s attention to detail, personalized services such as providing roof color samples, and collaboration with sister companies to integrate solar solutions. Conversely, improvements could be made in metal roof installations, overall communication during off-hours, advanced planning to avoid neighborhood disruptions, and ensuring pricing consistency throughout the process.