Clean Earth Restorations Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Clean Earth Restorations. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences are split. Many clients are highly satisfied with carpet cleaning, mold remediation, and moisture assessments, praising the quality and care. In contrast, remodeling projects, especially kitchen and bathroom renovations, have left several customers frustrated due to prolonged delays and unsatisfactory management.

Service Quality & Expertise

The company’s cleaning and restoration services showcase exceptional craftsmanship and attention to detail, with technicians like Drey and Lee earning commendations for their ability to tackle challenging tasks. However, the remodeling projects were less impressive, with issues in workmanship—ranging from shoddy plumbing to repeated fixes—underscoring a gap in consistent expertise across different service areas.

Customer Service & Communication

There is a notable dichotomy in communication practices. For cleaning and minor repair tasks, customers experienced friendly and responsive service. Conversely, several reviews detail a lack of clear, proactive communication in larger projects, with project managers (notably Thomas Castillo) being unresponsive, inadvertent in relaying accurate updates, and often leaving clients to chase for information.

Value for Money & Pricing Transparency

Positive reviews emphasize affordability and the overall value provided by the carpet cleaning and restoration services. However, remodeling clients have expressed dissatisfaction with unexpected charges (including unplanned mold remediation costs) and an apparent reluctance by management to discuss pricing details upfront, causing concerns regarding fair value.

Timeliness & Efficiency

Efficiency is a strong suit for the cleaning services, with technicians arriving promptly—even in challenging conditions—as noted by customers who benefited from next-day availability. In sharp contrast, remodeling projects have repeatedly broken scheduled timelines, with one customer experiencing a six-month delay for what was estimated as a six-week job.

Professionalism & Trustworthiness

Individual technicians and restoration experts have been described as courteous, reliable, and knowledgeable, which builds a strong sense of trust in those areas. On the flip side, several remodeling experiences have been marred by unprofessional behavior and contradictory actions from project managers, diminishing the overall trustworthiness in these larger projects.

Facility, Environment & Ambience

Although not frequently discussed, the few mentions of physical conditions indicate that the company manages on-site environments well during cleaning tasks, even under adverse weather conditions, thereby offering a professional and organized ambience during service delivery.

Accessibility & Convenience

The scheduling and accessibility for cleaning services have been notably convenient with quick responses and easy booking processes. Remodeling jobs, however, suffer from poor accessibility due to reliance on outsourced answering services and a general need for customers to repeatedly follow up, creating additional inconvenience.

Problem Resolution & Follow-up

In cleaning and restoration projects, issues are resolved effectively and promptly. By contrast, the remodeling projects have seen inadequacies in problem resolution—with instances of repeated visits, inadequately handled corrections, and a lack of accountability that has forced customers to manage follow-up communications.

Unique Strengths & Areas for Improvement

The company’s standout strengths lie in its technical proficiency in carpet cleaning, mold remediation, and attention to detail during finishing touches, with technicians like Drey, Lee, Alex, and Fidel being repeatedly acknowledged. However, areas that need urgent attention include overhauling project management structure, ensuring timely and transparent communication, adhering strictly to project timelines, and establishing clear, upfront pricing protocols to avoid unexpected costs.