Century City Smiles & Orthodontics Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Century City Smiles & Orthodontics. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of patients feel that the visit to Century City Smiles is life changing and exceptionally positive. Many express relief from long-held dental anxiety and are grateful for a friendly, caring, and supportive team that makes them feel like family. A few isolated reviews voiced dissatisfaction with treatments that resulted in ongoing issues, but these remain in the minority.

Service Quality & Expertise

Patients continually commend the high level of dental expertise, noting that Dr. Shawn (Dr. Saidian) is thorough, knowledgeable, and precise in his work. Reviews highlight excellent care in procedures ranging from cleanings and root canals to veneers, whitening, and implant consultations. Specific praise was given to the clarity with which dentists explained diagnoses using x-rays and photos, ensuring patients understood their treatment options. However, one review mentioned recurring issues with crown repair, suggesting an area for quality review.

Customer Service & Communication

The communication at the office stands out, with many reviewers appreciating the detailed explanations and a personable, supportive approach by both the dentist and the support staff. Front desk personnel and dental assistants like Kathy, Pedro, and others are frequently mentioned by name for their friendly attitude, clear communications, and willingness to answer any questions. There was a single instance of poor communication regarding post-treatment pain, though the response was to offer follow-up assistance.

Value for Money & Pricing Transparency

Most patients feel that the prices are reasonable, with upfront explanations of treatment plans and insurance billing. A number of reviews applaud the honest, conservative approach to treatment costing, emphasizing value through preventive care. Nonetheless, there were a couple of complaints about 'surprise' bills and unexpected charges when insurance adjustments occurred, indicating room for improvement in pricing transparency.

Timeliness & Efficiency

The practice is praised for efficient scheduling, minimal wait times, and prompt appointments, even accommodating emergency needs. Many reviews highlighted the ability to secure fast care—from same-day appointments during painful episodes to speedy transitions between treatments—demonstrating that efficiency is a core strength of the practice.

Professionalism & Trustworthiness

A strong theme among reviews is the professionalism and integrity of Dr. Shawn and his team. Patients appreciate the trustworthy, non-aggressive manner in which treatment options are presented. While nearly all the feedback underscores reliability and genuine care, one review raised concerns about a misdiagnosis and even questioned qualifications. This remains an outlier in an otherwise professional reputation.

Facility, Environment & Ambience

The dental office is depicted as modern, immaculate, and inviting. Reviewers mention the clean, updated facilities, ample parking, and a calm, distraction-rich environment (including TVs in treatment rooms), all of which contribute to reducing dental anxiety and enhancing the overall patient experience.

Accessibility & Convenience

Patients find the practice easily accessible, with friendly front desk staff facilitating simple scheduling and appointment reminders. Several reviews note that even those traveling from afar or coordinating family appointments find the process smooth and accommodating, reinforcing the high level of convenience offered.

Problem Resolution & Follow-up

The practice is applauded for its proactive follow-up communications, such as staff calling after procedures to check on patients. The team appears committed to addressing any complications, offering clarifications and adjustments when treatment outcomes fall short. One review addressing a crown issue noted that the office was responsive, even if the initial problem was challenging, whereas another mentioned prompt resolutions after emergency visits.

Unique Strengths & Areas for Improvement

Unique strengths include the empathetic handling of anxious patients, personalized care through detailed explanations, and the ability to offer a broad range of services from preventive to cosmetic dentistry. A few areas for improvement, however, include better management of price disclosures and ensuring consistency in treatment outcomes—especially in the rare cases of repeat procedures or perceived misdiagnoses. Overall, the exceptional care provided by a dedicated team greatly outweighs these isolated concerns.