Celtic Glass, Inc. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Celtic Glass, Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers express high satisfaction with Celtic Glass, noting consistently pleasant interactions, a friendly atmosphere, and a sense of relief knowing they found a reliable glass service provider. Many reviews mention the overall positive experiences ranging from quick fixes to custom projects.

Service Quality & Expertise

Clients appreciate the expert craftsmanship of Celtic Glass, from cutting glass to exact specifications to delivering custom pieces. The team’s deep knowledge and willingness to explain different glass types were frequently mentioned, with multiple reviews highlighting the high quality and reliability of their workmanship.

Customer Service & Communication

The communication is described as prompt and clear. Customers mentioned receiving quick responses, detailed clarifying questions, and friendly service throughout the process—from initial contact with team members like Maryanne to on-site consultations with experts.

Value for Money & Pricing Transparency

Reviewers reported fair and competitive pricing, noting that the cost was justified by the quality of work provided. Several customers mentioned getting good value for money on projects ranging from a small aquarium top to larger window replacements.

Timeliness & Efficiency

Timely delivery is a recurring positive theme. Customers cited examples such as same-day orders, installations completed within a week, and custom orders ready for pick-up in just a few weeks, emphasizing the company’s commitment to efficiency.

Professionalism & Trustworthiness

Professionalism stands out as a key strength, with reviews praising the team’s reliability and courteous behavior. Their handling of on-site measurements, custom projects, and even unexpected issues like dry rot repair in historic houses reflects a high level of trustworthiness.

Facility, Environment & Ambience

While not extensively detailed, several reviews hint at a well-organized setup with a large assortment of different glass types on offer. This variety suggests a professional environment that supports both standard and bespoke projects.

Accessibility & Convenience

The business is described as very accessible, with easy scheduling and convenient communication channels. Customers found it simple to reach out via email or phone, and appreciated the prompt follow-ups that made the entire process smooth.

Problem Resolution & Follow-up

Issues like broken windows and screen replacements were efficiently handled, with technicians arriving on-site for accurate measurements and immediate repair work. Customers were satisfied with the follow-up care, which ensured that projects were completed to their expectations.

Unique Strengths & Areas for Improvement

Unique strengths include the willingness to tackle custom projects, the blend of technical expertise with a warm customer approach, and the ability to handle diverse glass needs—from decorative pieces to functional repairs. Although the reviews are overwhelmingly positive, future improvements could focus on further streamlining the process for even faster turnaround times and expanding detailed on-site consultations.