CATHERINE F. SORIANO, OD Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with CATHERINE F. SORIANO, OD. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Patients have long valued the eye care provided at Madison Optics. Many reviews praise the warm and efficient service, though some longtime patients have noted that the transition from Dr. Chesner to Dr. Soriano brought changes in policies and staff behavior that have affected their overall satisfaction.

Service Quality & Expertise

Dr. Soriano is widely recognized for her in‐depth examinations, modern diagnostic technology, and ability to explain procedures clearly and thoroughly. Patients feel reassured by her knowledgeable and patient-centered approach, although a few have mentioned that certain extra tests now required seem unnecessary.

Customer Service & Communication

The customer service at Madison Optics is mostly characterized by friendly and helpful interactions. However, several accounts point out that communication can be inconsistent, with some patients describing certain staff members as condescending or overly pushy during fee explanations and upselling efforts.

Value for Money & Pricing Transparency

While many appreciate the quality of service and wide range of designer frames available, some patients have raised concerns about unexpected charges on procedures that were once covered by insurance. Clarity about additional fees, such as for retinal scans or contact lens fittings, remains an important issue for those feeling priced out by recent changes.

Timeliness & Efficiency

Many reviews indicate that appointments and examinations are conducted efficiently, with some patients even experiencing quicker-than-promised service. On the other hand, there are isolated reports of delayed delivery of eyewear and protracted resolution of issues, which have led to frustration for a few.

Professionalism & Trustworthiness

Dr. Soriano’s professionalism, empathy, and commitment to patient care have earned her significant trust and praise. Despite this, some negative feedback regarding specific staff members and warranty handling has left a few patients feeling that the level of trustworthiness is not consistent across the entire practice.

Facility, Environment & Ambience

The practice features an updated, clean, and inviting environment with ample parking and modern interior enhancements like computerized records. Such improvements have contributed positively to the overall patient experience and have been well received by those who appreciate a contemporary facility.

Accessibility & Convenience

Most patients report easy scheduling, a friendly check-in process, and a conveniently located office. However, changes in accepted insurance plans and the introduction of mandatory fees have made access and affordability a concern for some longstanding clientele.

Problem Resolution & Follow-up

There are numerous accounts of proactive problem resolution when issues arise with eyewear orders or prescription errors. Nevertheless, a few reviews cited delays in follow-up and unsatisfactory warranty claim resolutions, suggesting room for improvement in post-service support.

Unique Strengths & Areas for Improvement

The practice's unique strengths lie in Dr. Soriano’s caring approach, the use of advanced diagnostic technology, and a curated selection of quality frames paired with a generally friendly staff. Areas for improvement include reducing unexpected upselling practices, enhancing communication clarity, ensuring consistent staff professionalism, and expediting issue resolution for eyewear orders.