Castlehouse Construction Claim business

4.7 (43 reviews)

About

Castlehouse Construction is your one stop shop, offering sales to installation. Our offerings include replacement or new construction windows & doors, shutters and shades plus the option to motorize your interior or exterior window coverings. Need glass shower doors? We can create a work of art for your space. We work with homeowners, builders, contractors and designers throughout San Diego County. History Established in 2009. Local owned and operated serving San Diego County. We started out as a distributor and have grown into sales and installation services. Working with homeowners, builders and contractors, we offer quick turn around on quotes for your project. Over the years we have partnered with several installation companies, but now offer in-house installation services to further help our client base of builders, contractors, designers and homeowners. As a woman owned/family business, we take great pride in offering a variety of quality products at affordable prices to improve your home and provide you with more energy efficiency. Our team is very experienced and can offer suggestions based on your goals and budget. Meet the Manager Business owner information TM D. Manager Background in the retail window and door business led to a wholesale window and door distribution business. Retails sales and installation was added back into the mix after finding that our contractors and builders continually requested installation services. Serving homeowners along with contractors, builders and designers throughout San Diego County has allowed us to grow into a one-stop shop. Additionally, being a licensed Realtor has provided more resources and understanding of what our clients are looking for. We are a San Diego, woman owned business and strive to serve San Diego County with the best products for each individuals needs. Castlehouse Construction also recommends Harry’s Coffee Shop 1167 American, Breakfast & Brunch, Diners TM D. says, “Great breakfast spot. Good value!”

Services Offered

Door framing
Door framing
Blind installation
Shade installation
Valance or cornice installation
Window replacement services
Motorize existing window treatment
Door installation
Window replacement
Curtain or drape installation
Shutter installation
New window installation
Window treatment installation or replace

Photos & Videos

Reviews

5 (4 reviews)

4.7 (21 reviews)

4.3 (18 reviews)

A Quick Look at Customer Sentiment

Castlehouse Construction consistently earns high marks from homeowners for its expert craftsmanship, friendly customer service, and a smooth process from consultation to installation. Customers praise its knowledgeable team, highlighted by notable employees, and commend the quality of windows, doors, and blinds installations. While most experiences are overwhelmingly positive, a few reviews note delays and miscommunications during challenging periods, prompting opportunities for further improvement.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Castlehouse Construction. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers express widespread satisfaction with Castlehouse Construction, emphasizing a pleasant overall experience. Homeowners appreciate the straightforward process from start to finish and the sense of relief and trust that comes with working with a reliable, family-owned business.

Service Quality & Expertise

The reviews highlight the company’s expert craftsmanship in window, door, and window treatment installations. Clients frequently mention the tangible quality and durability of the work, with particular applause for the high-quality materials used and the effective delivery of bespoke solutions.

Customer Service & Communication

Reviewers consistently praise the responsiveness and clarity of communication throughout their projects. Many mention how queries were answered promptly and with thorough explanations, and several reviews underscore the friendly and courteous approach of staff members—from sales to installation teams.

Value for Money & Pricing Transparency

Multiple customers note that the pricing is fair and represents good value, citing reasonable prices for quality work. Despite few concerns over costs, most clients appear satisfied with the balance between pricing and the quality of service provided.

Timeliness & Efficiency

The majority of reviews commend the swift and efficient handling of projects with minimal disruptions. However, isolated reviews point to delays and misdeliveries, particularly during unpredictable periods such as the COVID months, which indicate room for improvement in ensuring timely service in all circumstances.

Professionalism & Trustworthiness

Reviewers repeatedly mention the professionalism and reliability of the team at Castlehouse. Individual employees such as Paul, Jaren, Brent, and Vincent receive special mentions for their exemplary work ethics and approachability, enhancing trust in the brand.

Facility, Environment & Ambience

While few reviews focus specifically on physical facilities or ambience, comments about the transformation of home spaces—such as enhanced lighting and aesthetic improvements through quality installations—indicate that the work positively contributes to the overall environment of customers' homes.

Accessibility & Convenience

Customers appreciate the ease with which they can schedule consultations, place orders, and receive follow-ups. The process is described as streamlined and user-friendly, with prompt responses to calls and inquiries ensuring a hassle-free experience.

Problem Resolution & Follow-up

In instances where challenges arose, such as delivery errors or delays, the company was noted to address issues promptly and professionally. Owners responded to concerns with apologies and offered solutions, reflecting a commitment to resolving problems and maintaining customer satisfaction.

Unique Strengths & Areas for Improvement

Castlehouse Construction’s unique strengths lie in its combination of technical expertise, a personable service approach, and a strong reputation built on repeat business. The business’s attention to detail and adaptability to customer needs are frequently highlighted, though improvements in avoiding occasional miscommunications and ensuring consistent efficiency—especially during high-stress periods—could further enhance their service.

Castlehouse Construction Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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