Carbon Health Urgent & Primary Care San Francisco - Civic Center Claim business
About
Carbon Health is a modern, tech-enabled healthcare company transforming the primary care and urgent care experience.Services Offered
- Internal Medicine
- Family Practice
- Urgent Care
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Reviews
A Quick Look at Customer Sentiment
Overall, many patients found the service at Carbon Health to be efficient, friendly, and thorough with care provided by knowledgeable clinicians. Several reviews praise the clean, modern facilities, easy scheduling via the app, and quick appointments that resolve various health issues. However, a significant number of patients expressed concerns regarding inconsistent communication, long wait times in some instances, confusing billing practices, and occasional misdiagnoses. In summary, while the overall experience is positive with strong clinical excellence and a caring staff, improvements in transparency, responsiveness, and administrative follow-up could enhance the patient experience.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Carbon Health Urgent & Primary Care San Francisco - Civic Center. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Patients frequently described their visits as efficient and comforting, with many appreciative of the friendly, caring atmosphere and quick resolution of health issues. However, some expressed frustration with prolonged wait times, appointment cancellations, and unresolved administrative concerns, detracting from an otherwise satisfying experience.
Service Quality & Expertise
Many reviews highlighted the expertise of clinicians, nurses, and physician assistants, noting thorough examinations, clear explanations, and effective treatments. Specific mentions of professionals like nurse practitioners who took the time to educate and reassure patients were common, although there were isolated reports of diagnostic errors and misprescriptions that have raised concerns.
Customer Service & Communication
The majority of patients praised the courteous and attentive customer service provided by front desk staff and clinical teams, with many citing clear orientation and repeated follow-ups as positive aspects. Nonetheless, some reviews criticized instances of dismissive behavior, miscommunication, and unresponsiveness—especially in billing or administrative matters—which left certain patients feeling neglected.
Value for Money & Pricing Transparency
A number of patients appreciated the reasonable pricing and simplicity of in-network and out-of-pocket payment options, finding the service good value for the speed and quality of care. Conversely, several reviews pointed out confusing billing practices, unexpected charges, and a lack of upfront clarity regarding insurance acceptance or associated fees, with some even describing the pricing practices as misleading.
Timeliness & Efficiency
Many patients commended the fast appointment scheduling process, minimal waiting times, and an overall efficient check-in and treatment flow. In contrast, there were reports of extended waiting periods for both appointments and test results, and instances where appointments were abruptly canceled if patients were slightly delayed, highlighting variability in timeliness.
Professionalism & Trustworthiness
Patients often remarked on the professionalism, empathy, and thoroughness of the clinical staff, underscoring that many providers exhibited genuine care for patient wellbeing. Despite these high marks, there were isolated accounts of unprofessional behavior among certain staff members, including dismissive attitudes and communication lapses that have undermined trust.
Facility, Environment & Ambience
The clinics are frequently described as clean, modern, and welcoming, with a well-maintained lobby and exam rooms contributing to a positive overall environment. Some visitors appreciated the convenient location, although a few noted difficulties with parking and occasional issues with facility accessibility, such as unexpected closures.
Accessibility & Convenience
The user-friendly app and ease of scheduling—often even for same-day or walk-in appointments—were highlighted as major strengths. However, there were occasional complaints regarding the difficulty of reaching the billing department, finding adequate parking, and issues with appointment rescheduling which impacted convenience.
Problem Resolution & Follow-up
Many patients received prompt resolutions to their medical issues, with the staff demonstrating a commitment to follow-up care and effective treatment adjustments during return visits. On the other hand, some reviews expressed dissatisfaction with delayed test results, prescription errors, and lack of proactive communication for resolving billing or care discrepancies.
Unique Strengths & Areas for Improvement
Standout qualities include the efficient, warm service delivered by caring professionals such as attentive nurse practitioners and supportive front desk staff, as well as the modern, clean facilities and innovative appointment system. Areas for improvement focus on enhancing administrative communication, ensuring pricing transparency, reducing wait times where possible, and bolstering response protocols to follow-up inquiries and potential misdiagnoses.
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Get Directions Market Street, San Francisco, California
Working Hours
- Mon 09AM - 07PM
- Tue 09AM - 07PM
- Wed 09AM - 07PM
- Thu 09AM - 07PM
- Fri 09AM - 07PM
- Sat 09AM - 07PM
- Sun 09AM - 07PM Closed
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