C & C Glass Claim business

4.3 (120 reviews)

License# NI631215

About

Shower doors New Windows Glass closet doors table tops commercial windows storefront doors Window Repairs replacement parts History Established in 1968. Serving All of San Diegos Glass needs Meet the Manager Business owner information C and C Glass .. Manager In projects large or small, experience matters. C&C Glass began...... See More

Services Offered

Bathroom remodeling
Deck construction
Glass fixtures or furnishing installation
Mirror installation
Window or door screen installation
Glass door replacement
Glass shower enclosure replacement
Window replacement
Kitchen remodeling
Skylight installation
Building additions
Glass door installation
Glass shower enclosure installation
Window installation
Window or door screen repair
Glass fixtures or furnishing replacement
Mirror replacement
Window or door screen replacement
Remodeling

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Reviews

A Quick Look at Customer Sentiment

Overall, customers are highly satisfied with the quality and expertise provided by C&C Glass, with many praising the friendly, prompt, and professional service. Although most reviews reflect efficient installations, high-quality glass, and great value for money, a few customers noted issues with communication, delayed follow-ups, and occasional pricing concerns. The business is recognized for its clean work environments and knowledgeable staff, though there is room to improve responsiveness and consistency, particularly regarding consultation scheduling and honor commitments.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with C & C Glass. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of customers expressed high satisfaction and relief after receiving quality glazing services. Many long-term clients and referrals highlight repeat business and overall trust, even though a few customers shared isolated experiences involving miscommunication and unresolved follow-ups.

Service Quality & Expertise

Several reviews celebrated the exceptional quality of work and expert craftsmanship. Customers mentioned that the technicians, including names like Jesse, Yuri, and Henry, displayed high levels of professionalism and technical know‐how when installing shower glass, windows, and screens, resulting in outcomes that often exceeded expectations.

Customer Service & Communication

Many reviews praised the courteous, prompt, and attentive customer service provided by both office staff and service technicians. However, a minority of reviews mentioned issues such as lack of timely call-backs and follow-up communication, suggesting opportunities to further strengthen client engagement.

Value for Money & Pricing Transparency

Customers consistently noted that the pricing was fair and the product quality justified the expense. While many were pleased with the overall value, a few reviews raised concerns regarding pricing discrepancies and unexpected charges, emphasizing the need for clearer pricing communication.

Timeliness & Efficiency

Numerous reviews highlighted punctual and efficient service—from on-time installations to fast resolutions of issues. A few reviews, however, mentioned delays in receiving quotes and cases where multiple visits were necessary, indicating that timeliness, although generally positive, could be more consistent.

Professionalism & Trustworthiness

The staff’s professionalism and respectfulness were frequently commended, with many customers affirming trust in their expertise. In contrast, isolated negative feedback accused the business of not valuing certain customer segments and questioned overall honesty, suggesting that maintaining uniform professionalism is essential.

Facility, Environment & Ambience

Customers appreciated the clean and well-organized workspaces as well as the showrooms showcasing various glass types and products. The pleasant environment enhanced the overall experience, reflecting a commitment to both visual appeal and functionality.

Accessibility & Convenience

Many reviewers found it easy to reach out and schedule service, complimenting the friendly demeanor of the staff. Nonetheless, a few noted delays in receiving quotes or callbacks, hinting at room for improvement in making initial contacts and follow-ups more convenient.

Problem Resolution & Follow-up

Most customers were satisfied with how problems were resolved, with several accounts of free-of-charge fixes and proactive follow-up from management. While the prompt correction of issues was a strong point, a couple of cases involving unreturned calls or scheduling oversights emphasize the need for more robust follow-up processes.

Unique Strengths & Areas for Improvement

C&C Glass is uniquely noted for its high-quality craftsmanship, reliable and personable technicians, and fair pricing. Strengths include efficient installations, a clean work environment, and a well-stocked showroom that builds confidence among customers. Areas for improvement involve ensuring consistent and transparent communication, quicker responses to inquiries, and better adherence to initial pricing estimates to avoid confusion and maintain trust.

C & C Glass Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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