Budget Glass Plus Claim business

4.7 (279 reviews)

License# 11590335

About

e provide the best glass repair service and installation you can find at the best prices. We are a licensed Glazing contractor In Business in San Diego Since 1982. History Established in 1984. My first glass related job was in 1975. From glass delivery, to window assembly, to warehouse work and dual pane glass assembly, to cased glass...... See More

Services Offered

Door framing
Door removal
Glass fixtures or furnishing installation
Mirror installation
Window or door screen installation
Mirror repair
Window or door screen repair
Glass fixtures or furnishing replacement
Mirror replacement
Window or door screen replacement
Door installation
Glass door installation
Glass shower enclosure installation
Window installation
Glass repair
Window repair
Glass door replacement
Glass shower enclosure replacement
Window replacement
Skylight installation

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Reviews

A Quick Look at Customer Sentiment

The reviews predominantly praise the company for its exceptional expertise, prompt and efficient service, and clear, courteous communication, with many customers mentioning standout experiences with team members like Donnell and Jeff. While most feedback reflects high satisfaction with custom solutions and professional workmanship, a few concerns were raised regarding delayed quotes and unexpected billing practices.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Budget Glass Plus. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers expressed high satisfaction with their overall experience, citing relief and gratitude for prompt, high-quality service. Many reviews highlighted a positive journey from consultation through installation, though a couple of reviews noted dissatisfaction due to billing issues or delays in communication.

Service Quality & Expertise

Customers consistently praised the technical expertise and thorough craftsmanship provided by the team. Customized solutions, such as a perfect fit for a custom shower and expert glass door installations, were emphasized. Donnell and Jeff were frequently mentioned for going above and beyond, ensuring that specialized requirements were met effectively.

Customer Service & Communication

The communication was described as clear, patient, and professional. Many reviewers appreciated the responsiveness and the personalized approach, with staff taking time to explain the process and coordinate with other trades. However, a few noted communication lapses, particularly concerning delays in quote delivery.

Value for Money & Pricing Transparency

Several customers found the services affordable and felt they received excellent value for their investment. That said, there were concerns from a couple of clients about unexpected charges and inconsistencies in pricing transparency, highlighting an area that could benefit from clearer communication about costs.

Timeliness & Efficiency

Timeliness was a recurring theme with many customers impressed by the prompt arrival and efficient execution of their projects. Reviews mentioned services being completed quicker than promised, and rapid responses in emergency situations, although one review cited delays in sending quotes.

Professionalism & Trustworthiness

The professionalism exhibited by the staff was frequently noted, with comments on their reliability and courteous demeanor. The team was described as trustworthy and committed to resolving issues accurately, which bolstered customer confidence in the business.

Facility, Environment & Ambience

While the reviews focused more on service delivery rather than the physical setting, customers did remark on the quality and aesthetic appeal of the finished work, such as beautifully finished glass installations that enhanced the overall ambiance of their spaces.

Accessibility & Convenience

Multiple reviews mentioned that scheduling appointments and reaching out to the company was straightforward. The ease of contact, quick response times, and the willingness to handle urgent issues (like vandalized properties) contributed to a positive experience, although a few customers experienced minor delays.

Problem Resolution & Follow-up

Many customers appreciated the company’s ability to resolve problems rapidly, whether it was replacing shattered glass due to vandalism or fixing a broken window. The follow-up support and willingness to address special cases were highlighted as key strengths. On the other hand, there were isolated reports of delayed follow-up during the quote phase.

Unique Strengths & Areas for Improvement

Unique strengths of the business include its customized service approach, rapid problem resolution, and the exceptional professionalism of key team members. Areas for improvement center on ensuring consistent pricing transparency and streamlined communication, particularly in the initial stages of service engagement. Addressing these issues could enhance an already strong reputation for quality and reliability.

Budget Glass Plus Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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