Brooks Pest Control Claim business
About
We offer a personalized approach to eco-friendly pest control in California and Oregon, serving the domestic and commercial markets with a 100% satisfaction guarantee to back up our servicesServices Offered
- Ant extermination
- Flea extermination
- Mice or rat control or removal
- Pest extermination
- Spider extermination
- Cockroach extermination
- Hornet or wasp extermination
- Mosquito extermination
- Pest inspection
- Wildlife control or removal
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Reviews
A Quick Look at Customer Sentiment
Most customers report outstanding technician expertise, thorough and professional service, and clear communication that builds trust. Many praise the knowledgeable, courteous staff for their prompt response and meticulous work, while a few highlight concerns with inconsistent service delivery, opaque contract terms, and issues with scheduling or follow‐up. Overall, the reviews reflect high satisfaction with an emphasis on personalized care alongside areas where transparency and consistency can be improved.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Brooks Pest Control. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Customers generally feel relieved and confident after service, with many complimenting how the technicians treat homes with respect and care, instilling a sense of trust. In contrast, a number of reviews express dissatisfaction due to contract issues, missed treatments, or follow-up concerns.
Service Quality & Expertise
There is widespread appreciation for the deep expertise of technicians who handle tasks such as thorough spider web removal, exterior and interior spraying, and pest targeting. Numerous remarks highlight specific individuals who demonstrated clear knowledge and even went the extra mile to address unexpected pest issues, though some noted that certain treatments did not fully meet expectations.
Customer Service & Communication
Feedback frequently praises friendly, respectful, and accommodating customer service. Technicians and sales representatives alike are lauded for taking the time to explain processes and address concerns. However, a few reviewers experienced communication gaps between dispatch, customer service, and the field, which sometimes led to confusion about appointment details or follow-up actions.
Value for Money & Pricing Transparency
Many customers feel that the pricing is competitive and justified by the quality of service, noting detailed explanations of treatments and chemical products. At the same time, several reviews mention unexpected cancellation fees, ambiguous contract terms, and surprises regarding billing that have left some clients feeling misled.
Timeliness & Efficiency
The majority commend the prompt-day service with technicians often arriving within the promised time window and completing tasks efficiently. Some accounts, however, highlight occasions where delays or inconsistencies in technician scheduling diminished the overall experience.
Professionalism & Trustworthiness
Reviews consistently reflect high marks for professionalism, with technicians showing courtesy by, for example, wearing shoe covers and carefully explaining their methods. A few reviewers did, however, mention issues such as aggressive sales tactics or a perceived lack of accountability in some cases, which affected their trust in the service.
Facility, Environment & Ambience
While the reviews focus primarily on pest control services provided in and around the home, many customers appreciated the resulting cleanliness and improved environment after the treatments. Positive remarks describe homes that feel safer and more cared for, though some noted that certain exterior areas or additional details were occasionally overlooked.
Accessibility & Convenience
Customers appreciate the ease of contacting the company, quick appointment scheduling, and notifications via text or call which contribute to a convenient service experience. Nonetheless, there were a few concerns about an unreliable online portal and occasional difficulties in reaching customer support when needed.
Problem Resolution & Follow-up
Many technicians are reported to have effectively addressed missed spots or recurring pest concerns with follow-up visits, which reassured customers that their issues were taken seriously. On the other hand, a small number of feedback points indicate that subsequent services did not resolve the issues, leaving some clients with unresolved problems.
Unique Strengths & Areas for Improvement
Standout strengths include the ability of technicians to provide personalized, detailed explanations and tailored solutions, as well as the company’s responsiveness to urgent needs. Areas for improvement noted by some customers involve clearer contract terms, better pricing transparency, more consistent service quality across visits, and enhanced coordination between customer service and field teams.
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Get Directions Hayvenhurst Avenue, Los Angeles, California
Working Hours
- Mon 08AM - 08PM
- Tue 08AM - 08PM
- Wed 08AM - 08PM
- Thu 08AM - 08PM
- Fri 08AM - 08PM
- Sat - Closed
- Sun -
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