Beverly Law Office Claim business

4.5 (906 reviews)

License# 81573

About

Established in 2008, Beverly Law Firm is a personal injury law firm. We have specialized attorneys such as: Uber accident attorneys, Lyft accidents attorneys, motorcycle accidents attorneys, truck accident attorneys, as well as typical auto accident attorneys. We represent people suffering from traumatic brain injuries, spinal injuries, and...... See More

Services Offered

Car Accident
Motorcycle Accident
Truck Accident
Bicycle Accident
Pedestrian Accident
Bus Accident
Commercial Vehicle Accident
Amusement Park
Accident Boat Accident
Cruise Ship Accident
Plane Accident
Train Accident
Uber Accident
Brake Failure
Dangerous Road Conditions
Defective Airbags
Hit and Run Accident
Intersection Accident
Rear-End Collision
Drunk Driver
Defective Tires

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Reviews

A Quick Look at Customer Sentiment

The reviews present a mixed yet detailed picture of experiences following car accidents, with many clients praising the caring, responsive, and skilled service provided by key team members such as Guillermo, Elaine, and Cynthia, as well as lead attorney Michael Shemtoub. Clients commonly appreciate the seamless assistance with medical referrals, clear communication, and a genuine commitment to their recovery and settlement. However, several reviews also point out issues such as inconsistency in case management, excessive staff turnover, aggressive or unresponsive behavior, and concerns about pricing transparency and prolonged case resolutions.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Beverly Law Office. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients recount a wide range of experiences, from deeply grateful and relieved sentiments after receiving compassionate support to profound frustration when facing prolonged case management issues. Many appreciate feeling like a part of a supportive family, while a number express disappointment due to unfulfilled promises and a disjointed process.

Service Quality & Expertise

The law firm is often commended for its legal expertise and ability to secure favorable settlements, with special mention of Michael Shemtoub’s effectiveness and thorough approach. Several clients highlighted the seamless integration of legal and medical guidance, including prompt referrals to quality chiropractic and diagnostic services, although a few negative reviews mentioned subpar handling of complex cases.

Customer Service & Communication

Numerous reviews emphasize outstanding customer service, citing case managers like Guillermo, Elaine, Cynthia, and Olynda for their prompt callbacks, clear explanations, and empathetic treatment. In contrast, some clients reported difficulties due to frequent changes in staff, unresponsive communication, and even aggressive interactions during the escalation of unresolved issues.

Value for Money & Pricing Transparency

Many clients appreciated that initial medical treatments were arranged without upfront costs and found value in the overall settlement amounts secured. However, there were remarks about unexpected high out-of-pocket expenses, ambiguous fee arrangements, and dissatisfaction when settlements did not adequately cover significant medical bills.

Timeliness & Efficiency

Several reviews praise the firm for handling cases efficiently and for achieving swift settlements that eased their stress during recovery. Yet, other clients experienced prolonged case processing times—some cases spanning years—and felt that inconsistent follow-up contributed to delays in resolution.

Professionalism & Trustworthiness

High marks are given for the professionalism exhibited by many team members, with clients feeling genuinely cared for and respected throughout their ordeal. Conversely, some reviewers have criticized the firm for unprofessional behavior, including uncoordinated case management and actions that have led to a loss of trust.

Facility, Environment & Ambience

While few reviews elaborate on the physical office environment itself, mentions of courteous and well-organized settings—especially during in-office consultations and when coordinating medical treatments—provided a sense of reassurance and comfort to some clients.

Accessibility & Convenience

Many clients enjoyed the ease of accessibility through attentive customer support and a team that was available via phone and email, making it simple to schedule consultations and receive updates. On the flip side, a number of reviews point to challenges when multiple case managers were involved and when persistent follow-up was required on the part of the client.

Problem Resolution & Follow-up

There is significant praise for the effective resolution of many personal injury claims, with clients recalling how proactive follow-up by case managers and attorneys led to reductions in medical bills and satisfactory settlements. However, some clients felt that unresolved issues, frequent staff changes, and a lack of direct communication from senior attorneys hampered the resolution process.

Unique Strengths & Areas for Improvement

Unique strengths highlighted include the firm’s genuine care for clients, personalized attention from dedicated case managers, and a comprehensive process that integrates medical and legal support. Areas for improvement noted by some customers involve the need for more consistency in staffing, improved transparency in fee and case proceedings, and a more unified and direct line of communication from the leadership to foster client trust.

Beverly Law Office Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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