Beverly Hills Body & Paint Claim business

4.3 (276 reviews)

License# 4649204

About

Established in 1979, Beverly Hills Body & Paint has become LA's best known premier body and paint shop. Our mission is to return vehicles to original factory or pre-accident condition promptly, at competitive rates, and with a positive attitude. Our complete independent auto repair facility covers 36,000 square feet of prime location to...... See More

Services Offered

Bumper repair
Auto diagnosis or inspection
Auto frame testing
Oil changes
Auto engine repair
Auto steering and suspension repair
Routine automotive maintenance
Rear-end damage
Collision repair
Auto frame straightening
Auto maintenance
Auto repairs
Auto HVAC repair
Auto transmission repair
Transmission leak inspection

Photos & Videos

Reviews

3.7 (3 reviews)

4.9 (194 reviews)

4.4 (79 reviews)

A Quick Look at Customer Sentiment

Customers overwhelmingly praise Beverly Hills Body & Paint for their skilled craftsmanship, quick turnaround, and exceptional customer service. Many reviewers highlighted the transparent and honest communication, particularly from Justin and his team, alongside competitive pricing and comprehensive assistance with insurance matters. The overall sentiment reflects high satisfaction and trust, with several customers recommending the shop for all types of auto body, mechanical, and paint repairs.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Beverly Hills Body & Paint. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall feedback is extremely positive, with customers expressing gratitude for a stress-free, seamless repair experience. Many noted that their cars looked brand new after the repairs, and several stated they would never take their vehicle anywhere else. A few highlighted that even first-time visitors left with exceptional impressions, cementing the business as a trusted go-to for future repairs.

Service Quality & Expertise

Reviewers praised the high level of expertise and quality work performed on a range of vehicles from KIA and Mazda to luxury brands like Mercedes and BMW. The attention to detail—whether it was a perfect color match, accurate OEM parts replacement, or flawless paint job—was consistently highlighted. The specialized knowledge in handling classic cars and modern technology (including Teslas) further reinforced the shop’s reputation for superior service.

Customer Service & Communication

Numerous reviews commended the excellent communication and follow-through by staff, particularly Justin. Customers appreciated the clear explanations, regular updates, and a friendly, personable approach that made the repair process less stressful. Whether coordinating with insurance companies or explaining the work done, the team ensured that every customer understood each step of the process.

Value for Money & Pricing Transparency

Many customers felt they received exceptional value for their money, highlighting competitive pricing and transparent quotes. Several reviewers compared quotes from other shops and found Beverly Hills Body & Paint to be the best deal in town. Although one or two mentioned a high quote on a particular job, most emphasized honest pricing that even helped some save hundreds of dollars.

Timeliness & Efficiency

Speed and efficiency are recurring themes in the reviews. Customers appreciated fast turnarounds—from same-day service to finishing repairs well before the promised date. The timely coordination with rental car services and prompt handling of insurance claims further contributed to the overall satisfaction with the efficiency of the repairs.

Professionalism & Trustworthiness

The professionalism of the staff, especially the personable manner of Justin and Johnny, stands out in customer reviews. Many described the team as honest, respectful, and truly caring about customer satisfaction. The family-run nature of the business and the consistent demonstration of reliability have fostered a high level of trust among repeat customers.

Facility, Environment & Ambience

While the emphasis in the reviews is largely on the quality of work and service, the shop’s environment is still noted as positive. Customers mentioned a clean, organized space and a conveniently located facility with a welcoming atmosphere that efficiently handles both body and mechanical repairs.

Accessibility & Convenience

Accessibility is a strong point, with many reviewers highlighting the ease of scheduling appointments and swift responses to inquiries. The convenient location off the 10 freeway, the ability to get same-day pickups, and helpful coordination with rental agencies added significant convenience to the overall customer experience.

Problem Resolution & Follow-up

Customers appreciated how effectively the team resolved issues, even going the extra mile with follow-up work. Whether it was dealing with complicated insurance claims, sourcing hard-to-find parts, or handling unexpected issues during repairs, the shop showed commendable problem-solving skills and maintained regular follow-up, ensuring complete customer satisfaction.

Unique Strengths & Areas for Improvement

Unique strengths noted include the complimentary extras like free detailing and washes, the genuine care offered by the team, and their flexibility in accommodating customer schedules. While the vast majority of reviews were glowing, a few mentioned the need to get multiple quotes to compare pricing, suggesting that transparency and fair assessment remain key to maintaining customer trust. Overall, the shop’s consistent quality and customer-first approach far outweigh the occasional criticism.

Beverly Hills Body & Paint Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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