Bernies Auto Upholstery Claim business
About
We can repair everything you need done, the first time. We're good at it! We install and repair convertible tops, repair top frames and hydraulics, loose rear windows , repair sunroofs, power windows, and we specialize in BMW maintenance. We can install a top on your Mustang, Mercedes CLK, Sebring, Nissan 350Z, Honda S2000, BMW, Eclipse,...... See More
We can repair everything you need done, the first time. We're good at it! We install and repair convertible tops, repair top frames and hydraulics, loose rear windows , repair sunroofs, power windows, and we specialize in BMW maintenance. We can install a top on your Mustang, Mercedes CLK, Sebring, Nissan 350Z, Honda S2000, BMW, Eclipse, Miata, Solstice, Camero, VW Cabrio, VW Beetle, Corvette, Solara, Celica, or any I can't remember to list right now! We go out of our way to insure you have a good experience and a great value. History Established in 1977. Hi I'm Jim. Bernie's began in 1977. I'm proud to have been here the whole time. We had a location for 40yrs in Lemon Grove but recently moved to 10739 Woodside Ave in Santee( it's the southeast corner of Mission Gorge Rd and Magnolia. We have expanded our services over the years to include sunroof repair, water leak repair, repairing convertible top frames and mechanisms. Val and I have both been working at Bernie's since high school. Bernie's is named after Bernie Brown, my first and only boss right out of high school! It's been 42+yrs and I still love it! Meet the Business Owner Business owner information Jim M. Business Owner Hi I'm Jim. When I was 10, I recovered a banana seat on my Stingray! Who knew! I'm an avid cyclist, riding 4 days a week including Wednesday and Friday mornings before work. I also collect/hoard 80's and 90's BMW's! I like cars and people, so for me this is a pretty good gig! I love the work that I do. If you choose to trust us with your car, we will NOT disappoint you. Thanks, Jim.* 10-25-2019. PS. These reviews are nice to read! I treat my customers the way I would like to be treated when I go into a business, and I'm glad they like it. Thank you all for the kind reviews! Jim
Services Offered
- Auto upholstery
Photos & Videos





Reviews
A Quick Look at Customer Sentiment
Bernie's consistently delivers exceptional automotive service with skilled craftsmanship, transparent pricing, and rapid turnaround times. Customers frequently praise Jim and his team for their expert handling of convertible tops, headliners, and upholstery repairs, combined with clear, friendly communication and a genuine commitment to customer satisfaction. While the overall experience remains outstanding, a minor note on invoicing issues has been mentioned as a potential area for improvement.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Bernies Auto Upholstery. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Customers overwhelmingly express high satisfaction with their experiences at Bernie's. Many reviews highlight a sense of relief and gratitude for the excellent workmanship and friendly service, reaffirming that honest, reliable businesses still exist.
Service Quality & Expertise
Jim and his team are repeatedly lauded for their deep knowledge and expert craftsmanship in handling convertible tops, headliners, and upholstery repairs. Whether it’s a same-day window replacement or intricate headliner repair, every job is completed with precision and a high standard of quality.
Customer Service & Communication
Reviewers note the exceptional communication and supportive customer service at Bernie's. Customers mention how Jim and Val take the time to explain repairs, offer DIY advice, and ensure every concern is addressed promptly over the phone or in person.
Value for Money & Pricing Transparency
The pricing at Bernie's is frequently described as fair and competitive, with many customers appreciating the significant cost savings compared to local competitors. The transparency in quotes and the practical, affordable solutions provided add to the value of the service.
Timeliness & Efficiency
The service efficiency is a standout feature, with many reviews emphasizing quick turnaround times—from same-day repairs to work completed in just a few hours. This promptness minimizes inconvenience and enhances overall satisfaction.
Professionalism & Trustworthiness
Professionalism and integrity define the customer experience at Bernie's. The honest, down-to-earth approach of the team, particularly Jim and Val, fosters trust and has resulted in many loyal customers who consistently recommend the service.
Facility, Environment & Ambience
While the focus is primarily on the quality of the work, a few reviews mention the professional environment and convenient location (now in El Cajon, near the trolley stop). The neat and efficient setup contributes positively to the overall client experience.
Accessibility & Convenience
Customers appreciate how easy it is to get in touch and schedule their repairs. Fast responses to calls and texts, along with straightforward appointment scheduling and clear directions to the shop, make the service very accessible and convenient.
Problem Resolution & Follow-up
Bernie's is noted for its effective problem diagnosis and resolution—solving issues ranging from malfunctioning convertible tops to flooded headliners. In addition, the team provides useful follow-up advice and sometimes even DIY repair tips, ensuring long-term customer satisfaction.
Unique Strengths & Areas for Improvement
Unique strengths include a combination of expert technical skills, personalized educational service, and honest pricing, which make Bernie's stand out in the market. Although nearly all reviews are positive, one incident regarding documentation and invoicing indicates that a slight improvement in handling administrative matters could further enhance the customer experience.
People Also Viewed
Custom Sofa Co
- Customization
- Seat Cushions
- Solid Wood Frames
- See More
Red Door Upholstery
- Bed reupholstering
- Furniture reupholstering
- Chair reupholstering
- See More
Parker Upholstery
- Furniture reupholstering
- Chair reupholstering
- Bed reupholstering
- See More
-
View Phone Number
-
Get Directions Woodside Avenue, San Diego, California
Working Hours
- Mon 09AM - 06PM
- Tue 09AM - 06PM
- Wed 09AM - 06PM
- Thu 09AM - 06PM
- Fri 09AM - 06PM
- Sat - Closed
- Sun -
Report a Problem for Bernies Auto Upholstery
Help us keep this listing accurate! If you notice incorrect details, report a problem below. Our team will review your submission.