Barber & Gent Claim business

4.1 (245 reviews)

About

Established in 1980, Blanca's Art of Hair / Barber & Gent is a San Francisco icon. We offer full-service unisex hair solutions and men's grooming, creating styles for all ages. Situated in the Central Mission District near Bernal Heights, we celebrate neighborhood diversity and cultural treasures, like Carlos Santana's former home and Precita Park. More than a salon, we're a community hub, dedicated to blending tradition and modernity—Building community one haircut at a time. Cheers & Chevere! History Established in 1980. Barber & Gent, an integral part of San Francisco's traditional barbering culture, has been located in the heart of Mission Street in Bernal Heights since 1980. Alongside our partner shop, Blanca's Art of Hair, we've proudly served the San Francisco community for over 40 years, guided by our motto, "Building Community One Haircut at a Time." San Francisco is our cherished home, a vibrant melting pot we adore. With deep roots in this city, we're confident you'll be delighted with our service. Our doors are always open, and you're welcomed as part of our family. Experience an authentic San Francisco barbering and styling journey with us. We eagerly await the opportunity to serve you and your loved ones. Meet the Manager Business owner information Ivan G. Manager Introducing Ivan Gomez, our in-house master barber and co-owner. Secure your appointment with Ivan or any of our top-tier team members for the ultimate San Francisco experience. At Barber & Gent , we blend classic barbering techniques with modern styles. Meet our exceptional team - David, Rey, Sarah, Blanca, Eddie , Luis and the rest. Join us for the best in town! The B&G team is superb! Book online or call today! Barber & Gent also recommends Blanca’s Art Of Hair 57 Barbers, Hair Stylists Ivan G. says, “They know what they're doing when it comes to women hair. They've been operating since 1980. Over 30 plus years in business for a reason.”

Services Offered

Applying hair extensions
Haircut
Chemical treatment
Bridal hair services
Hair extension coloring
Cut and color
Color only
Blowout
Beard trim only
Hair extension services
Hair extension removal
Reapplying hair extensions
Shave only
Haircut and beard trim
Haircut and shave
Hair styling

Photos & Videos

Reviews

3.8 (10 reviews)

4.4 (116 reviews)

4.2 (119 reviews)

A Quick Look at Customer Sentiment

The reviews reflect a mix of exceptional experiences and areas needing improvement. Many customers applaud the expertise of barbers like Rafael, Rey, Luis, Eddie, and Sarah for delivering quality cuts and personalized service in a cool, accessible environment. However, repeated issues with inconsistent stylist assignments, pricing discrepancies, and poor communication have left some feeling frustrated and wary. The owner's willingness to address concerns with follow-ups and refunds is noted, but improvements in reliability and transparency are necessary to fully satisfy patrons.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Barber & Gent. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences vary significantly, with some enjoying consistently great cuts and a welcoming vibe, while others have faced repeated disappointments, leading to feelings of frustration and mistrust. A few patrons even vowed never to return after a series of negative appointments.

Service Quality & Expertise

Many customers commend the expertise of barbers such as Rafael, Rey, Luis, Eddie, and Sarah, who deliver excellent, personalized service and master challenging styles, including fades and precise beard trims. However, there are consistent concerns about variability in skill, with some cuts being described as uneven or poorly executed, indicating an overall inconsistency in service quality.

Customer Service & Communication

Feedback on communication is mixed. Some reviewers highlighted attentive consultations and helpful recommendations, while others noted dismissive behavior and a lack of accountability when a mistake occurred. The owner’s outreach and apologies, particularly in cases of pricing errors, were appreciated by customers seeking resolution.

Value for Money & Pricing Transparency

Several comments point to issues with pricing discrepancies and unexpected charges that deviate from advertised rates. While some clients felt that the added cost was justified by the quality received, others were left feeling misled and overcharged for services like haircuts, facials, and shaves.

Timeliness & Efficiency

There are praises for prompt service, with some customers benefiting from quick walk-in appointments and efficient service delivery. Conversely, the inconsistency in getting the reserved barber and delays in service have contributed to a perception of inefficiency during peak times.

Professionalism & Trustworthiness

Many reviews underscore a high level of professionalism and trust when dealing with seasoned barbers who consistently deliver satisfactory results. Conversely, lapses in professionalism—such as dismissive attitudes towards correcting mistakes and unreliable stylist assignments—have eroded trust among some customers.

Facility, Environment & Ambience

The establishment is often described as having a vibrant, 'OG' barber shop vibe with a cool, traditional setup, complemented by a location that supports easy street parking and a user-friendly online appointment system. This creates an inviting atmosphere that appeals to both new and returning clients.

Accessibility & Convenience

Customers appreciate the convenience of the salon’s location and the efficiency of its appointment system, which offers both scheduled and walk-in services. The easy access and clear online presence make it simple for clients to plan their visit.

Problem Resolution & Follow-up

The business has shown a willingness to resolve issues, as evidenced by the owner's prompt response, apology, and commitment to refund or correct pricing errors. Despite this, the initial mishandling of service quality and dismissive behavior by some barbers has left a lasting negative impact on a number of patrons.

Unique Strengths & Areas for Improvement

Standout strengths include the exceptional skills of individual barbers, a cool and accessible environment, and instances of proactive follow-up from management. However, the recurring problems—such as inconsistent barber assignments, miscommunications regarding pricing, and occasional unprofessional responses—highlight areas that need urgent attention to ensure a more reliable overall experience.

Barber & Gent Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

People Also Viewed

Plugged LA Cutz 3

Proper Cuts

Dinks Barbershop

Evergreen Barbershop

Working Hours

Quick Links

Contact Info