B & R Accounting Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with B & R Accounting. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients share a range of experiences: many are relieved and impressed with the high level of expertise and swift resolution of their tax challenges, while others feel disappointed by what they describe as rude and dismissive interactions, along with feelings of being unfairly judged based on income or accent.

Service Quality & Expertise

Many reviews highlight the firm’s strong technical proficiency, noting that Bobby and his team are well prepared and knowledgeable. They are commended for handling complex cases including cryptocurrency trades, trust returns, and LLC tax issues, with one reviewer remarking that the quality of the service felt as if a retired CPA had personally prepared their return.

Customer Service & Communication

Feedback regarding customer service is mixed. Several clients appreciated direct and honest communication and felt well supported throughout the process, particularly praising Bobby for being proactive. However, other reviewers report negative experiences such as abrupt phone calls, unhelpful responses regarding consultations, and even comments that were perceived as discriminatory.

Value for Money & Pricing Transparency

Pricing is a recurring concern; while some clients feel the high fees are justified by the exceptional service provided, others are taken aback by minimum charges and consultation fees that seem disproportionate for simpler returns. There are also complaints about discrepancies between website promises and actual services offered, particularly regarding bookkeeping.

Timeliness & Efficiency

Many clients commend the firm for resolving issues quickly and efficiently, even under tight deadlines. Reviews consistently mention the rapid turnaround of tax returns and the streamlined process of utilizing online document uploads, though some noted delays or unclear scheduling communications at initial contact.

Professionalism & Trustworthiness

Bobby is repeatedly praised for his professionalism, commitment, and reliability. Clients trust his expertise, with one Silicon Valley entrepreneur even describing him as the best accountant they have encountered. However, isolated reports of unprofessional behavior by front desk staff and dismissive treatment do raise some concerns.

Facility, Environment & Ambience

While few details are provided about the physical workspace, reviewers appreciate the user-friendly online document submission process and indicate that the overall presentation of the service is modern and efficient.

Accessibility & Convenience

The firm’s online features and direct access to experienced professionals are seen as a major plus. On the other hand, some potential clients reported difficulties when calling, including being abruptly told they were not accepting new clients or receiving contradictory information regarding service fees.

Problem Resolution & Follow-up

Clients whose issues ranged from previous accounting errors to complex tax situations reported effective resolution and attentive follow-up. Bobby’s commitment to revisiting issues, offering personalized advice, and correcting past mistakes was especially noted as a strong point.

Unique Strengths & Areas for Improvement

B&R Accounting is recognized for its deep tax expertise, quick turnaround times, and strategic insights—qualities that have earned the trust of a diverse clientele. However, areas for improvement include streamlining pricing transparency, improving initial customer service interactions, ensuring consistency between advertised and provided services, and addressing any perceptions of discriminatory practices.