ASI, The White Glove Guys Claim business

4.2 (7266 reviews)

License# 513115

About

ASI Hastings has been serving San Diego County since 1952. When Ken and Phil Justo took over the business in the 80s, they pledged to help make San Diego a better place with each White Glove job. By upholding that goal and those values, our team of experienced technicians make sure that your job is done right the first time, enhancing your...... See More

Services Offered

Bathtub repair
Drain repair
Faucet repair
Garbage disposal repair
Gas line repair
HVAC system repair
Plumbing inspection
Plumbing repair
Sewer repair
Sink installation
Toilet repair
Water heater repair
Water pipe repair
Drain installation
Faucet installation
Garbage disposal installation
Gas line installation
HVAC installation or replacement
HVAC system maintenance
Plumbing installation or replacement
Sewer installation
Shower repair
Sink repair
Water heater installation
Water pipe installation

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Reviews

4.5 (304 reviews)

4.8 (5620 reviews)

3.4 (1342 reviews)

A Quick Look at Customer Sentiment

The reviews reflect a generally high level of customer satisfaction with ASI’s professional, efficient service and knowledgeable technicians. Many customers appreciated the punctuality, clear communication, and friendly support from both technicians and front office staff. While most experiences were positive with repeat praise for expertise and integrity, a few noted concerns about pricing transparency on certain repairs. Overall, ASI is highly endorsed for its reliability, responsiveness, and comprehensive service offerings.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with ASI, The White Glove Guys. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers consistently express gratitude and relief for ASI’s prompt and diligent service. From emergency calls to routine maintenance, the overall sentiment is positive, with many commendations for the company’s approach to resolving issues. Although a few reviewers had concerns regarding pricing on specific repairs, the majority feel satisfied with the results and the level of care provided.

Service Quality & Expertise

Reviewers repeatedly highlight the high caliber of technicians such as Pedro, Justin Haull, Damian, Mike Alba, Dakota Egner, and Rodrigo Beltran. Their ability to quickly diagnose and resolve problems—from cleaning stubborn drain lines and clearing sewer blockages to efficient furnace and heater inspection—reinforces a strong reputation for technical expertise and effective workmanship.

Customer Service & Communication

There is widespread acclaim for ASI’s clear and proactive communication. Customers appreciate technicians who explain each step of their service and front office staff like Alejandra and Melissa who assist with scheduling and contract renewals. The practice of notifying clients in advance and keeping them informed is consistently noted as a key strength.

Value for Money & Pricing Transparency

Many reviews mention excellent value, especially when considering membership benefits that reduce service costs significantly, as seen with the sewer blockage repair saving compared to standard rates. However, one review raised concerns about high labor costs for certain repairs, indicating that clearer pricing breakdowns might help align expectations.

Timeliness & Efficiency

Reviewers report that technicians consistently arrive within scheduled windows and carry out their tasks efficiently. Stories mentioning professionals arriving exactly on time, handling emergencies promptly, and diagnosing problems in minutes underscore ASI’s commitment to prompt service.

Professionalism & Trustworthiness

The professionalism of the staff is a recurring theme. Whether it is the signature white gloves of Pedro or the honest advice provided by technicians during emergency repair calls, customers feel secure in the integrity and reliability of the service. Praise for treating customer concerns with respect and providing fair, knowledgeable diagnoses is widespread.

Facility, Environment & Ambience

While the physical environment is less frequently commented on, the virtual interaction with ASI’s offices has been positively highlighted. Testimonials note that the front office staff create a welcoming, organized, and efficient atmosphere that supports the overall service experience.

Accessibility & Convenience

Customers find scheduling and contacting ASI to be straightforward and hassle-free. The timely text alerts, responsive call scheduling, and the general ease of accessing both technical and customer support services add a significant convenience factor, making the overall experience even more appealing.

Problem Resolution & Follow-up

ASI’s ability to diagnose and resolve issues promptly is highlighted in multiple reviews. From emergency repair calls to routine system checks, technicians quickly identify problems and arrange follow-up services such as ordering necessary parts. This attentive approach to problem resolution, coupled with effective follow-up, helps create a dependable service experience.

Unique Strengths & Areas for Improvement

Standout strengths include a team of technically skilled, courteous, and meticulous professionals who often exceed customer expectations. The friendly front office support and the added value from memberships are also noted. However, a few reviewers have suggested improvements in pricing transparency and a clearer explanation of labor costs to avoid any perceptions of overcharging. Overall, these insights offer constructive feedback to further enhance service delivery.

ASI, The White Glove Guys Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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