Annex Pest Control Claim business

4.6 (49 reviews)

License# 7696

About

We're upfront and honest and equip our customers with the information they need to make the best decision. Built on repeat business, our locally owned and operated company treats a variety of issues, including rodents: gophers, ground squirrels, field mice, rats, moles, etc. San Diego County is home to many different insect and animal pests....... See More

Services Offered

Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Tick or mite extermination
Ant extermination
Bed bug extermination
Bee control or removal
Cockroach extermination
Flea extermination
Hornet or wasp extermination
Mice or rat control or removal
Mole control or removal
Mosquito extermination
Indoor pest preventative treatment
Outdoor pest preventative treatment
Spider extermination
Termite extermination

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Reviews

4.2 (21 reviews)

4.9 (28 reviews)

A Quick Look at Customer Sentiment

The reviews for Annex Fumigation/Pest Control paint a picture of a reliable and efficient service provider with a strong emphasis on professional expertise and friendly customer care. Customers frequently praise Toby and other team members for their promptness, honesty, and thorough knowledge, noting that the service is both affordable and easily accessible. While most experiences are positive, a few reviews mention issues such as recurring pest problems after treatments and dissatisfaction with follow-up warranty services, suggesting room for improvement in long‐term problem resolution.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Annex Pest Control. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers report a positive overall experience with Annex, highlighting the company as a dependable choice for pest control. While many clients expressed relief and gratitude for the fast, friendly, and professional service, a few noted that recurring issues, such as ants or spiders reappearing, slightly marred their satisfaction.

Service Quality & Expertise

The expertise of the team shines through in many reviews. Toby is repeatedly mentioned for his professionalism, honesty, and deep knowledge, and other staff members like David, Candace, and Allen are also recognized for their competence. The quality of service is generally seen as high, although some concerns were raised about the complete eradication of pests in certain instances.

Customer Service & Communication

Feedback about customer service is predominantly positive. Clients commend the friendly, responsive, and clear communication throughout the service, with several mentioning the willingness of the team to educate tenants and handle crises efficiently. The approachable demeanor of the staff has left many customers feeling well-supported.

Value for Money & Pricing Transparency

Customers appreciate the fair and affordable pricing of the services, with multiple reviews highlighting reasonable costs and good service value. However, there was at least one instance where a customer felt that an additional fee was imposed for retreatment after a service guarantee expired shortly after the initial visit, indicating that clearer communication on warranty terms could be beneficial.

Timeliness & Efficiency

Prompt service is a common theme in the reviews, with several customers noting same-day visits and efficient handling even when contacted on short notice. The team’s ability to squeeze in appointments, even with limited time remaining in the day, reinforces their reputation for fast and reliable service delivery.

Professionalism & Trustworthiness

The professionalism of the staff is frequently underlined, with customers describing the team as honest, no-nonsense, and highly reliable. This sense of trustworthiness, especially demonstrated by team members like Toby and Allen, has been a key factor in building a loyal customer base.

Facility, Environment & Ambience

Although pest control services typically emphasize effectiveness over physical surroundings, a few reviews hinted at a professional environment. While there aren’t specific comments on the physical facilities, the organized and efficient approach of the team contributes to a positive overall service ambience.

Accessibility & Convenience

The service is noted for being highly accessible, with easy communication channels and timely responses. Clients appreciate the convenience of same-day appointments and the willingness of the team to accommodate urgent needs, making the overall experience stress-free.

Problem Resolution & Follow-up

Most customers report effective problem resolution, with the team quickly addressing and mitigating emergency situations. However, there are isolated reports of pest issues reoccurring shortly after treatment, coupled with some dissatisfaction regarding follow-up services and additional charges for retreatments, suggesting that improvements in long-term guarantee follow-up could enhance customer satisfaction.

Unique Strengths & Areas for Improvement

Unique strengths of the business include standout individual performances by team members such as Toby, David, Candace, and Allen, who have made a significant positive impact on customer experiences. While the high level of expertise, promptness, and friendly engagement are repeatedly praised, a few customers recommended a clearer approach regarding service guarantees and post-treatment follow-ups, hinting at the potential for refining service processes to ensure sustained results.

Annex Pest Control Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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