Angel Moving & Storage Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Angel Moving & Storage. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of reviews express high satisfaction with Angel Moving & Storage, with many customers describing their moves as stress-free and even enjoyable. Clients felt relieved and grateful for the careful handling, the friendly nature of the crew, and the overall ease of the moving process. While almost all reviews are glowing, there is one account of a valuable item being lost, which left a negative impression on that customer.

Service Quality & Expertise

Reviewers repeatedly mentioned the team's expertise including careful wrapping of furniture, safe disassembly and reassembly of large items, and creative problem solving when faced with obstacles like tight doorways and difficult layouts. Several customers appreciated the extra steps taken to prevent damage, and some even recalled specific instances where Angel or his crew personally returned to make adjustments.

Customer Service & Communication

Many customers highlighted the high level of responsiveness and clear communication from Angel and his team, from initial inquiries through to post-move support. While most experiences were very positive, a few noted minor issues such as miscommunication regarding booking details or delayed responses when handling post-move concerns, which were later addressed by the company.

Value for Money & Pricing Transparency

Most clients found the pricing to be reasonable in light of the high quality of service, even when the cost was higher than some competitors. Clear quotes and minimal hidden fees were frequently mentioned, though a couple of reviews raised concerns about premium rates and higher charges, particularly in high-rise moves or when additional packing services were required.

Timeliness & Efficiency

The team was consistently described as punctual and fast, handling moves that ranged from compact apartments to large multi-bedroom houses with impressive efficiency. Reviews noted that despite long hours for larger moves, the process was well-organized, with crews working quickly and even outpacing estimated times on several occasions.

Professionalism & Trustworthiness

Professionalism is a recurring theme, with customers frequently praising how respectful, courteous, and reliable the movers were. Their careful handling of items and willingness to address problems, including making extra trips or careful adjustments, underscores a deep commitment to customer satisfaction and trust. The one incident involving a lost item, however, indicated an area where this trust was compromised, as the follow-up response was seen as unsatisfactory by that customer.

Facility, Environment & Ambience

Although not a primary focus in many reviews, the care taken during moves—such as staging a home or working in challenging residential environments—contributed to an overall positive impression. The movers’ attention to details like using proper covers, plastic wrap, and moving pads helped maintain a tidy and respectful service environment.

Accessibility & Convenience

Customers found it easy to schedule and coordinate their moves with Angel Moving & Storage, thanks to flexible appointment options and a straightforward booking process. Early arrivals, prompt confirmations via text or email, and accommodating last-minute requests were repeatedly noted, making the service accessible even during unexpected schedule changes.

Problem Resolution & Follow-up

There are multiple accounts of problems being resolved effectively, including creative handling of large furniture and follow-up visits to complete adjustments. However, there were a couple of instances where issues—such as missing items after packing or miscommunication regarding service details—were not addressed to the customer’s full satisfaction. This indicates an opportunity for more consistent follow-up in problematic situations.

Unique Strengths & Areas for Improvement

Unique strengths of the company include a personable, family-oriented approach, a willingness to go beyond standard moving services (even assisting with tasks like setting up a bed or helping with pet anxiety), and a distinct pride in delivering quality service. Areas for improvement involve refining the packing services to ensure consistent care for breakables, enhancing clarity in communication to avoid booking errors, and taking more responsibility in cases of damage or lost items. Overall, the team’s reliability and creative problem solving remain standout qualities.