Alice's Alterations Claim business

4.5 (70 reviews)

About

All your sewing needs met. Welcome to Alice's Alterations & Repairs. Zips, hems, buttons: no job too small. Handmade Memory Gifts.

Services Offered

Clothing alterations
Clothing mending and repair
Hems
Bridal & Prom
Zips
Buttons & Buttonholes
Repairs & Patches
Clothing reshaping
Curtains & Roman Blinds
Dressmaking
Bulk orders
Embroidery (machine)
Memory Cushions, Teddies & Hearts.
Lessons & Parties

Photos & Videos

Reviews

4.5 (21 reviews)

4.4 (49 reviews)

A Quick Look at Customer Sentiment

Overall, the reviews highlight exceptional tailoring skills, personalized service, and fair pricing, with many customers praising the expertise and friendly atmosphere. However, there are some concerns regarding communication lapses, appointment reliability, and inconsistent results with challenging projects.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Alice's Alterations. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers expressed high levels of satisfaction with their tailoring experiences, citing excellent results on dresses, tuxedos, and other garments. While the majority praised the service, a few raised concerns about reliability and follow-through, leading to mixed overall impressions.

Service Quality & Expertise

The reviews frequently highlight the craftsmanship and expertise of the tailors. Customers appreciated the attention to detail and proficiency with both men’s and women’s clothing, with several noting the ability to handle difficult alterations—even managing complex fabrics. However, one reviewer noted a disappointing experience with a tricky fabric alteration that fell short of expected quality.

Customer Service & Communication

The majority of customers found the staff to be friendly, responsive, and communicative, often mentioning the personal touch when dealing with alterations. Conversely, there were instances of poor communication with a lack of notification regarding schedule changes and a noted instance of a raised voice during a complaint, which adversely affected the customer experience.

Value for Money & Pricing Transparency

Several reviews underscore the business’s fair and competitive pricing. Clients felt that the costs were reasonable given the quality of work, with one comparison highlighting significantly lower charges compared to a competitor. Even customers with simpler requests, such as a zipper replacement, acknowledged the value for money.

Timeliness & Efficiency

Many customers praised the prompt turnaround times and efficient handling of alterations, which helped them meet important event deadlines. However, there was an incident where a dress was not ready for pickup as promised due to unforeseen closures, illustrating a gap in meeting customer expectations.

Professionalism & Trustworthiness

Frequent mentions of a friendly, courteous, and trustworthy service were found in the reviews, with long-term customers reinforcing this viewpoint. Although most experiences were positive, the unprofessional handling of a quality dispute in one case raised concerns about consistency in maintaining professional standards.

Facility, Environment & Ambience

The business environment is generally described as welcoming and well-organized. While most reviews did not focus heavily on physical facilities, the setting—often noted as a family-oriented and community-focused space—contributed positively to the overall experience.

Accessibility & Convenience

Many clients noted that the business was easily reachable and convenient for scheduled appointments, with some even traveling from farther away because of the strong reputation. However, there was feedback regarding unexpected closures and a lack of timely updates about operating hours, which affected the convenience factor.

Problem Resolution & Follow-up

Customers appreciate the efforts taken to resolve issues, with several mentioning that alterations were completed quickly upon request. Yet, there were occasions where follow-up was inadequate, such as not being informed of schedule changes or incomplete resolution of a quality issue, leaving some dissatisfaction.

Unique Strengths & Areas for Improvement

Standout qualities mentioned include exceptional tailoring expertise, a personable and caring approach from the staff, and consistent delivery of quality work at fair prices. Areas for improvement center on the need for better communication regarding scheduling changes, a more consistent approach for handling specialized fabric alterations, and a calmer demeanor when addressing customer concerns.

Alice's Alterations Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

People Also Viewed

Style Cleaners & Alterations

Emerald Alteration Shop

Miguel Suit Tailor

Aamber Alterations & Tailoring

Working Hours

Quick Links

Contact Info