
AFC Urgent Care Clairemont Claim business
About
AFC Urgent Care provides comprehensive medical care when you need it, 7 days a week, early or late. As the area's preferred walk-in urgent care clinic, patients find us more convenient than typical doctors offices and faster and less expensive than emergency rooms.Beyond our convenient services in a clean, healthy environment, our caring team...... See More
AFC Urgent Care provides comprehensive medical care when you need it, 7 days a week, early or late. As the area's preferred walk-in urgent care clinic, patients find us more convenient than typical doctors offices and faster and less expensive than emergency rooms.Beyond our convenient services in a clean, healthy environment, our caring team of medical professionals sets us apart. Whether you are coming in for a physical exam, X-ray, lab test or any other medical treatment, you'll be treated like family.Common medical issues we handle:- Cold, flu, sore throat, cough, ear ache- Pneumonia, bronchitis, sinus infections- Back, joint and body aches- Asthma, allergies, breathing complications- Stomach pain & digestive problems- Cuts, broken bones, sprains, bruises, burns- Insect bites, rashes, skin & eye infections- Physicals and shots for school, sports, travel & work- Employment & other lab testsWe treat most non-life threatening medical conditions. History Established in 1982. Starting with a single location in Alabama in 1982, American Family Care has pioneered the concept of non-emergency room urgent care. With its 2013 acquisition of the Doctors Express franchise, AFC is the nation's leading provider of urgent care and accessible primary care, with more than 200 clinics and 500 in-network physicians caring for more than 2 million patients a year. Ranked by Inc. Magazine as one of the fastest growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. Meet the Business Owner Business owner information Paul A. Business Owner Paul A. Experienced Healthcare Executive with an extensive background in diverse corporate and operational settings.
Services Offered
- Family Practice
- Urgent Care
- Walk-in Clinics
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Reviews
A Quick Look at Customer Sentiment
A composite of reviews shows a generally positive experience with friendly, knowledgeable, and professional care that instills confidence and relief. Many patients appreciated the efficient and compassionate service, while a few noted issues with inconsistent wait times, occasional miscommunication, and unexpected pricing concerns.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with AFC Urgent Care Clairemont. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Many patients expressed gratitude and relief after receiving care, describing their visits as comforting and effective. While the majority left satisfied, a few noted frustrations with long waiting periods and moments of unfulfilled expectations.
Service Quality & Expertise
Reviews consistently highlight the expertise of doctors and nurses who provide clear explanations and thorough care. Specific mentions—such as praise for Dr. Brown and NP Charles Brown—underscore the high level of clinical competence and attention to patients' needs.
Customer Service & Communication
The experience at the front desk and during provider interactions was mostly positive with many friendly, accommodating staff members noted for clear communication. Still, some reviewers experienced dismissive attitudes or inconsistent information, indicating that internal communication could be improved.
Value for Money & Pricing Transparency
Several patients valued the affordability of services, especially for those without insurance, and appreciated the overall care received. A few reviews, however, mentioned unexpected charges and billing discrepancies that tempered their overall satisfaction.
Timeliness & Efficiency
Many patients were pleased with the prompt care—some being seen in under an hour—while others encountered wait times ranging from one to over three hours, reflecting a variation in efficiency during peak periods or staffing issues.
Professionalism & Trustworthiness
The majority of the reviews were full of commendations for a highly professional and trustworthy team that listens carefully and acts with empathy. A minority, however, reported experiences where the professionalism of some staff members was lacking, resulting in diminished trust.
Facility, Environment & Ambience
Patients frequently praised the clean, calm, and welcoming environment of the facility, noting that a well-maintained setting and added conveniences like an on-site pharmacy enhanced their overall experience.
Accessibility & Convenience
Convenient locations, ample parking, and user-friendly appointment processes were common positive remarks. Nevertheless, a few reviews identified issues with early closing times and communication barriers for non-native English speakers.
Problem Resolution & Follow-up
Many patients benefited from clear after-care instructions and follow-up calls, with providers ensuring their concerns were addressed. In contrast, some reviewers experienced delays in lab work or felt the follow-up process was inadequately managed.
Unique Strengths & Areas for Improvement
Standout strengths include the clinic’s ability to deliver quality care quickly, the warm and empathetic demeanor of many staff members, and practical conveniences that ease the patient journey. Areas for improvement focus on reducing wait times, enhancing consistency in communication, ensuring transparency in pricing, and further training on customer service etiquette.
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Get Directions Balboa Avenue, San Diego, California
Working Hours
- Mon 08AM - 08PM
- Tue 08AM - 08PM
- Wed 08AM - 08PM
- Thu 08AM - 08PM
- Fri 08AM - 08PM
- Sat 08AM - 06PM
- Sun 08AM - 06PM Closed
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