AE Kitchen & Bath Claim business

4.6 (211 reviews)

License# 11965776

About

Bay Area's Premier Remodeling company. We do it all from kitchens, bathrooms, living spaces, to outdoor. If you have a concept in mind, we can help translate it into reality.

Services Offered

Bathroom remodeling
Building additions
Kitchen remodeling
Detached garage construction
Modular home construction
New structure construction
New room addition
Bedroom addition
Kitchen addition
Bedroom remodeling
Home developers
Guest house or ADU construction
Manufactured home construction
Single-family home construction
Remodeling
Bathroom addition
Common area addition
New story addition

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Reviews

4.2 (10 reviews)

4.8 (43 reviews)

4.8 (158 reviews)

A Quick Look at Customer Sentiment

The overall feedback for AE Kitchen and Bath is mixed, with many clients praising the experienced and communicative team—especially Jenny—for on-time project completion, quality workmanship, and a well-organized process, while several customers report issues with poor attention to finish details, material damages, and communication gaps during problem resolution. Clients appreciate the fair pricing and upfront cost estimates, although some concerns remain regarding minor damage, an overly rigid estimation process, and accessibility to the showroom.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with AE Kitchen & Bath. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviews range from highly satisfied customers who applaud the transformation of their kitchens and baths to those disappointed by damages and unresolved issues. Many customers expressed gratitude for the attentive team while others felt let down by oversights, indicating a mixed overall experience.

Service Quality & Expertise

The work is generally recognized for its quality and expertise, with multiple mentions of Jenny’s creative design input and effective project management. While many clients commend the team’s technical skills and workmanship, there are reports of chipped tiles, scratched hardware, and other minor finish imperfections that detract from the final product.

Customer Service & Communication

Several reviews highlight excellent customer service, especially in terms of clear communication and prompt follow-ups by Jenny and Stephen. However, some customers felt that there was a lack of dedicated project management, leaving them to handle details and unclear guidance regarding product choices and problem resolution.

Value for Money & Pricing Transparency

Many clients appreciate the upfront costing and fair, honest estimates provided by AE Kitchen and Bath, noting that the pricing was transparent and aligned with the quality of work delivered. Conversely, a few customers experienced additional costs due to damaged materials or unexpected issues, which have raised concerns about overall value.

Timeliness & Efficiency

A considerable number of reviews commend the team for punctuality and completing projects within or even ahead of the estimated timeline. Several clients shared experiences of projects being finished faster than expected, though there were isolated incidents of delays such as prolonged decision-making on fixtures and waiting for specific materials.

Professionalism & Trustworthiness

Many customers endorse the professionalism of the team, highlighting the coordinated approach and respectful conduct of the crew. Nonetheless, there are negative accounts where professionalism was questioned due to on-site damages and unsatisfactory responses to post-job issues, leading to diminished trust in the service provider.

Facility, Environment & Ambience

The work environment is often noted as clean and well-organized, with crews receiving praise for maintaining tidiness and leaving the home in good order. In contrast, a few reviews mention problems with the physical premises, such as a small parking lot and discrepancy between the advertised showroom experience and its actual accessibility.

Accessibility & Convenience

Clients have experienced both convenience and frustration in accessing AE Kitchen and Bath services. While many appreciated the appointment-based system that allowed for personalized consultations, some customers were caught off guard by the need for an appointment and found the limited showroom accessibility inconvenient and poorly communicated online.

Problem Resolution & Follow-up

A number of reviews praise the business for diligent follow-ups and swift corrective actions, such as addressing electrical issues or rechecking work after problems were identified. However, some customers report that concerns—like adhesive residue on carpets or damaged hardware—were met with unsatisfactory resolutions and a disconnect in communication during the follow-up process.

Unique Strengths & Areas for Improvement

Standout qualities include Jenny’s approachable project management, a well-oiled team execution, and the transparent pricing model that builds confidence among clients. Areas for improvement involve refining attention to detail to avoid material damage, improving communication during problem resolution, and streamlining the quotation process to better accommodate clients without pre-prepared architectural drawings. These insights suggest that while the company excels in many aspects, addressing these areas could further enhance customer satisfaction.

AE Kitchen & Bath Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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