Advanced Chimney Cleaning Claim business

4.9 (153 reviews)

License# 047576

About

We are a CSLB Licensed, Professional Chimney Service company that specializes in repairs of solid-fuel burning applications to include Masonry Fireplaces, Pre Fabricated Fireplaces, Wood Burning Stoves, Inserts, gas fireplaces and much, much more! We are Licensed, Certified, and Insured. In addition to cleaning your chimney and fireplace, we...... See More

Services Offered

Air duct cleaning
Fire heating system conversion
Fire heating system installation
Fireplace insert installation
Outdoor fireplace construction
Chimney installation
Outdoor fireplace construction
Fireplace repair
Fireplace cleaning
Fire heating system inspection
Fire heating system repair
Fireplace installation
Heating stove installation
Chimney repair
Fireplace insert repair

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Reviews

5 (33 reviews)

4.9 (27 reviews)

4.9 (93 reviews)

A Quick Look at Customer Sentiment

Customers consistently praise Advanced Chimney Cleaning for its exceptional customer service, knowledgeable technicians, and transparent, upfront pricing. The team’s prompt and thorough approach—from detailed inspections complete with reports and photos to professional problem resolution—ensures a great overall experience. Many reviews highlight the friendly communication and personalized care provided by team members like Shelby and Eric, making the service both reliable and highly recommended.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Advanced Chimney Cleaning. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients express genuine relief and gratitude after using the service, noting that the experience exceeded their expectations. Whether it was cleaning up neglected fireplaces or repairing a faulty system, customers feel that the investment was well worth it and are eager to recommend the company to peers.

Service Quality & Expertise

Reviewers consistently remark on the high quality of service provided. Technicians like Eric and his team deliver thorough inspections, detailed reports complete with photographs, and expert advice on maintenance and repair options. The in-depth evaluations and honest recommendations demonstrate a strong command of chimney maintenance and repair.

Customer Service & Communication

The company has been praised for its exceptional customer service. From Shelby's prompt email responses to clear, courteous communication during appointments, customers feel heard and valued. The friendly and engaging manner of the support team sets a positive first impression and reinforces trust.

Value for Money & Pricing Transparency

Several reviews mention that the services, even when priced at a premium, offer excellent value. Customers appreciate the upfront and honest presentation of pricing options, including detailed breakdowns of costs for various solutions, which helps them make informed decisions. The sentiment of 'best $250 you spend' underlines the perception of fair pricing for quality work.

Timeliness & Efficiency

Reviews highlight the prompt scheduling and quick problem resolution. Whether it’s a quick appointment for a fireplace diagnostic or a speedy repair that gets a system back on track without delay, the efficiency of the service is a recurring strength.

Professionalism & Trustworthiness

The professionalism of the team is a consistent theme, with remarks on their courteous behavior, reliability, and transparent practices. Customers value the honest recommendations, as well as the respectful and safe approach taken when working in their homes.

Facility, Environment & Ambience

While most reviews focus on service quality and expertise, there are positive nods to the professional presentation of the work environment. Technicians are noted for their attention to cleanliness, including the use of masks and careful handling of the work area, which adds to the overall impression of a well-managed service.

Accessibility & Convenience

Customers find the service very accessible, with easy scheduling and quick responses to initial inquiries. The business’s ability to promptly address customer needs, whether by email or phone, enhances the overall convenience and encourages repeat business.

Problem Resolution & Follow-up

The ability to diagnose and resolve issues effectively is frequently mentioned. Reviews describe how technicians not only fixed the problem during the first consultation but also provided comprehensive follow-up information and advice, ensuring that customers fully understand the scope of the work done.

Unique Strengths & Areas for Improvement

Unique strengths include the personalized care from a family-run business, detailed reports with visual evidence, and honest, transparent communication regarding various service options. Although the feedback is overwhelmingly positive, one review hinted at initial concerns with service expectations, suggesting that early engagement—even before closing escrow—can enhance the overall customer journey. Continued adherence to these practices will only further solidify the company’s reputation.

Advanced Chimney Cleaning Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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