Action Urgent Care Claim business

3.8 (3461 reviews)

About

Urgent Care and Primary Care at cutting-edge clinics. Same-day appts, onsite imaging and labs.

Services Offered

Abdominal pain
Acne
Allergic reactions
Allergies
Anemia
Anxiety
Arthritis
Asthma
Athlete’s foot
Bee Stings
Bladder infection
Bronchitis
Childhood infectious diseases
Cold sores
Colds
Cuts/minor lacerations
Diabetes
Diarrhea
Diverticulitis
Ear infections
Ear wax removal
Eczema/dry skin
Episodes/complications
Eye infections/sties
Fingernail injuries
Toenail injuries
Gastritis
Indigestion
Gout
Migraine headaches
Tension headaches
Impetigo

Photos & Videos

Reviews

4.8 (3301 reviews)

2.7 (160 reviews)

A Quick Look at Customer Sentiment

Action Urgent Care consistently delivers an outstanding patient experience marked by friendly, attentive, and knowledgeable staff who make every visit efficient and reassuring. Patients praise the skilled providers and excellent communication, noting the clinic’s cleanliness, minimal wait times, and personalized care. While most reviews are glowing about the professionalism and expertise of team members like Sydney, Sandy L, Vy T, and Tiffany T, a few suggestions concern the mobile check‐in process and occasional inconsistencies in provider thoroughness and billing clarity.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Action Urgent Care. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Patients overwhelmingly express high satisfaction with their visits. Many feel relieved and cared for from the moment they arrive, mentioning that the friendly and compassionate approach of the team transforms even a stressful visit into a reassuring experience. The positive sentiment is evident with multiple first-time patients and returning visitors echoing their gratefulness for the warm, supportive environment.

Service Quality & Expertise

The care provided is frequently described as exemplary with staff demonstrating high levels of expertise. Multiple reviews highlight how providers and medical assistants, including names like Omar, Dr. Ding, and Yusuf K., offer clear, thorough explanations and skilled medical interventions. Even intricate procedures, such as stitching or chest x-rays, are handled with considerable competence and care.

Customer Service & Communication

Communication is a core strength for Action Urgent Care. Numerous reviews mention the exceptional customer service provided by staff such as Sydney, Sandy L, Tiffany T, and Vy T. These team members are noted for patiently guiding patients through processes, from check-in procedures to explaining treatment plans, often using friendly, clear language that puts patients at ease.

Value for Money & Pricing Transparency

While the majority of reviews express satisfaction with the care received relative to cost, a few patients have raised concerns over pricing and insurance billing issues. One reviewer noted confusion regarding the deductible charge despite insurance assurances, highlighting an area where clearer pricing transparency could enhance the experience.

Timeliness & Efficiency

Timeliness is a frequent compliment with many noting minimal wait times and efficient service from check-in to treatment. Several patients mention being seen within minutes of arrival, and the overall appointment process is described as quick and well-organized even during last-minute or emergency visits.

Professionalism & Trustworthiness

The overall professionalism of Action Urgent Care is lauded by most reviewers. The staff are consistently rated as courteous, competent, and dedicated, with many patients highlighting individual team members who demonstrate reliability and genuine concern. One isolated negative remark about a provider contrasts sharply with the general trend of high trust in the team.

Facility, Environment & Ambience

Patients consistently remark on the clean, well-maintained, and inviting environment of the facility. The physical space is described as bright and organized, contributing to a sense of calm and professionalism. Convenient features like ample parking and modern setups further enhance the overall ambience.

Accessibility & Convenience

The clinic’s accessibility is appreciated by patients, who value the extended hours, simplicity of the scheduling process, and the ease of getting appointments on short notice. However, a few users noted that the requirement to download and set up the mobile app for check-in can be slightly cumbersome.

Problem Resolution & Follow-up

Many reviews commend the team for not only quickly addressing immediate health concerns but also for providing detailed follow-up instructions and clear treatment plans. Providers take the time to answer questions comprehensively, ensuring that patients leave with a good understanding of next steps and confidence in the care provided.

Unique Strengths & Areas for Improvement

The unique strengths of Action Urgent Care lie in the personal touches and dedication of team members like Sydney, Sandy L, Vy T, and Tiffany T, who consistently deliver compassionate and meticulous care. Areas identified for improvement include refining the mobile check-in experience, enhancing billing transparency related to insurance deductibles, and ensuring consistency in provider performance across all visits.

Action Urgent Care Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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